Full Time Amazon Problem Solver Jobs in Boston, MA

Amazon Robotics is seeking a Senior Product Designer to lead the design of experiences that span the digital and physical worlds, from the screen-based tools technicians use to diagnose robotic systems, to the physical touchpoints, labels, and spatial workflows they navigate on the fulfillment center floor.
You'll define what "Exceptional UX" means in an environment where the user's hands are often occupied, and every second of downtime costs throughput. This means designing not just pixels, but the full interaction arc: how a technician receives an alert, locates the problem, accesses the right information, performs the repair, and confirms resolution.
Key job responsibilities
- Design across the digital-physical spectrum including screen-based diagnostic tools, hardware interface panels, and spatial wayfinding.
- Define interaction models for complex, data-rich interfaces optimized for gloved hands.
- Design for the senses by considering visual, auditory, and haptic feedback in environments where a screen may not be the primary channel
- Create scalable mechanisms and reusable design patterns that multiply team impact across multiple robotics programs.
- Map end-to-end service journeys that account for body posture, environment, tool-in-hand constraints, and transitions between digital interfaces and physical tasks
- Lead UX research efforts with our product partners in the field through contextual inquiry on the warehouse floor, shadowing technicians during repairs, and observing how physical environment shapes interaction with digital tools
- Partner cross-functionally with hardware engineering, software engineering, product management, industrial design, and operations to ensure physical and digital touchpoints are coherent
- Mentor junior designers and elevate UX maturity across the organization
- Advocate for the end user by bringing field-grounded insights into roadmap and prioritization discussions
- Synthesize quantitative operational data with qualitative field insights to inform design priorities and trade-offs
- Produce written and visual artifacts that influence product roadmaps and senior leadership decisions
A day in the life
As a Senior Product Designer on the Amazon Robotics team, you'll shape how people interact with advanced robotic systems across Amazon's fulfillment network. Your focus is designing the interfaces and workflows technicians use to diagnose and maintain robots, creating a seamless connection between what's on screen and what's happening on the floor.
You'll conduct field research, create prototypes, design compelling experiences, and collaborate closely with software engineers, product managers, industrial designers, and human factors engineers. This is a role for someone who thinks in systems and first principles, not just screens.
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children can use. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you're passionate about this role and want to make an impact on a global scale, please apply!
About the team
The Robotics Experience Design team brings together User Experience, User Interface Design, Industrial Design, and Human Factors research to make Amazon Robotics products safer, more usable, and more desirable. We deliver human-centered innovation across the robotics portfolio by focusing on durable customer needs. Our team believes design is how it works, not just how it looks. We prioritize safety and accessibility, define problems before building solutions, and test real users early and often. We design for scale, creating reusable systems and patterns that drive simplicity across products.
BASIC QUALIFICATIONS
- 7+ years of design experience
- Have an available online portfolio
- Experience with field research, ethnography, lab-based user testing, remote testing, paper prototype testing, iterative prototype testing, concept testing, and survey design
- Experience building complex software systems that have been successfully delivered to customers
- Experience leading the design, build and deployment of complex and performant (reliable and scalable) software solutions in production
- Experience contributing to the architecture and design (architecture, design patterns, reliability and scaling) of new and current systems, or experience in development in the last 3 years
- Bachelor's degree in Design, HCI, Interaction or UX Design, Industrial Design, or related field (or equivalent experience)
- Comfort navigating ambiguity and defining UX strategy in innovation problem spaces
- Strong portfolio demonstrating design across both digital interfaces and physical/environmental touchpoints, or a clear understanding of how digital products exist within physical contexts
- Proficiency in modern design and supporting AI tools (Figma, Figma-Make, Kiro, or similar)
PREFERRED QUALIFICATIONS
- Experience with UX design of complex workflows
- Experience in service design involving combination of physical and digital spaces and designing large-scale systems and interactions with a large and vast group of stakeholders
- Experience building launch readiness frameworks, standard work, playbooks, and scalable deployment mechanisms across multiple concurrent sites
- Experience measuring key operational metrics (e.g., order cycle time, ship estimate accuracy, on-time and complete shipment, inventory record defect rate)
- Experience visualizing data in Tableau or other relevant data visualization software
- Experience and practical knowledge of user-centered design methodologies, usability principles, web-based information architecture and designs
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, MA, North Reading - 137,800.00 - 186,400.00 USD annually