ZipRecruiter

Log In

2

Full Time Amazon It Help Desk Jobs in Raleigh, NC

kgs

Help Desk Technician

Durham, NC · On-site

$19.25 - $26/hr

Gather information and follow required diagnostic procedures. * Responds to email in a timely ... Candidates supporting this function shall have a minimum of one year Call Center/Helpdesk ...

Koniag, Inc.

Help Desk Technician

Durham, NC · On-site

$17 - $22/hr

Gather information and follow required diagnostic procedures. * Responds to email in a timely ... Candidates supporting this function shall have a minimum of one year Call Center/Helpdesk ...

kgs

Help Desk Technician

Durham, NC · On-site

$19.25 - $26/hr

Gather information and follow required diagnostic procedures. * Responds to email in a timely ... Candidates supporting this function shall have a minimum of one year Call Center/Helpdesk ...

FastMed

Vice President Information Technology

Durham, NC · On-site

$151K - $189K/yr

The Vice President of Information Technology (VP IT) plays a pivotal role as a senior leader ... reporting engines help desk and support, communications systems, and cyber risk mitigation.

Avance Care

Vice President of IT

Durham, NC · On-site

$151K - $189K/yr

... reporting engines, help desk and support operations, communications systems, and cyber risk ... Employment Type: FULL_TIME

Summit BHC

IT Technician- Full Time

Raleigh, NC

IT Technician- Full Time | Raleigh Oaks Behavioral Health | Garner, North Carolina About the Job: Schedule: On-site, Monday-Friday, 8-hour shifts! The IT Technician provides ongoing support and ...

previous page

Showing results 41-60

All JobsAmazon It Help Desk JobsFull Time Amazon It Help Desk JobsFull Time Amazon It Help Desk Jobs in Raleigh, NC

Full Time Amazon It Help Desk information

See Raleigh, NC salary details

$36.5K

$81.4K

$121K

How much do full time amazon it help desk jobs pay per year?

As of Sep 2, 2026, the average yearly pay for full time amazon it help desk in Raleigh, NC is $81,442.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,200.00 and $97,200.00 per year, depending on experience, location, and employer.

What is the difference between Full Time Amazon It Help Desk vs Full Time Amazon Network Technician?

AspectFull Time Amazon It Help DeskFull Time Amazon Network Technician
CertificationsCompTIA A+, ITIL, Microsoft certificationsCCNA, CompTIA Network+, Cisco certifications
Work EnvironmentHelp desk support, remote and on-site troubleshootingNetwork infrastructure setup, maintenance, on-site troubleshooting
Employer & Industry UsageCustomer support for IT issues within AmazonNetwork infrastructure management within Amazon facilities

While both roles support Amazon's IT infrastructure, the Amazon It Help Desk focuses on end-user support and troubleshooting software or hardware issues, often remotely. The Amazon Network Technician specializes in maintaining and repairing network hardware and infrastructure on-site. Both roles require relevant certifications and are essential for Amazon's IT operations, but they differ in daily tasks and technical focus.

What are the most commonly searched types of Amazon It Help Desk jobs in Raleigh, NC?

The most popular types of Amazon It Help Desk jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Full Time Amazon It Help Desk jobs?

Cities near Raleigh, NC with the most Full Time Amazon It Help Desk job openings:

Full Time Amazon It Help Desk jobs near you
Infographic showing various Full Time Amazon It Help Desk job openings in Raleigh, NC as of June 2026, with employment types broken down into 66% Full Time, 29% Part Time, 1% Temporary, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $81,442 per year, or $39.2 per hour.

Service Desk Technician (Level I / Level II)

Dynamic Solutions Technology LLC

Butner, NC

Full-time

Re-posted 15 days ago

Job description

Dynamic Solutions Technology, LLC (DST), a premier strategic services firm that meets IT and Service needs for commercial and government clients, is seeking a full-time Service Desk Technician (Level I / Level II) to provide support to a Federal Government customer in the Butner, NC, location. This is an exempt remote role. 

Responsibilities Include:

  • Provide first-line technical support for desktops, laptops, 10Zig zero clients, mobile thin clients, and workstation peripherals.

  • Manage user accounts, passwords, permissions, and access requests in accordance with organizational security policies.

  • Troubleshoot hardware, software, operating system, network connectivity, and peripheral device issues.

  • Install, configure, and maintain workstation hardware, software applications, and operating systems.

  • Ensure workstations remain compliant with approved configurations, security baselines, patches, and enterprise standards.

  • Receive and process support requests via telephone, ServiceNow ticketing system, remote support tools, and walk-in inquiries.

  • Diagnose user-reported issues, assign appropriate priorities, and escalate complex incidents to Level II or specialized support teams as required.

  • Track ticket status, document troubleshooting steps, and communicate progress, resolutions, and issues to users and Service Desk management.

  • Create and maintain Knowledge Base articles, troubleshooting guides, checklists, procedures, Service Level Agreements (SLAs), and end-user documentation.

  • Collaborate with development teams to reproduce and validate issues in test environments and support operational configuration management activities.

  • Assist with Windows Operating System deployment, imaging, configuration management, and workstation provisioning.

  • Evaluate user requirements, workflows, and business processes to recommend effective information technology solutions.

  • Provide end-user training and technical guidance to improve system utilization, productivity, and customer satisfaction

Required Experience:

  • 2-4 years minimum Help Desk Administrtion experience.
  • Be able to exercise a high degree of discretion when evaluating client's operating systems, hardware configuration, firewalls, security, and network infrastructure.
  • Demonstrate a wide degree of creativity and latitude as expected.

Required Education/Training:

  • Bachelors of Science degree in Information Technology or related field; relevant and equivalent experience may be substituted for degree requirement.
  • Certifications: CompTIA A+ certification or higher

Apply