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Full Time 988 Chat & Text Counselor Jobs (NOW HIRING)

Common Ground

988 Crisis Specialist

Pontiac, MI · On-site +1

$21/hr

... Full-Time & Part-Time Shifts Available About you: The ideal Crisis Specialist is a strong, self ... Communication may include calls, text, and/or chat * Offer information on available resources like ...

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Full Time 988 Chat Text Counselor information

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$22

How much do full time 988 chat & text counselor jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for full time 988 chat & text counselor in the United States is $14.98, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $16.83 per hour, depending on experience, location, and employer.

What is the difference between Full Time 988 Chat & Text Counselor vs Full Time Crisis Hotline Counselor?

AspectFull Time 988 Chat & Text CounselorFull Time Crisis Hotline Counselor
CredentialsRelevant mental health certifications, training in crisis interventionSimilar certifications, crisis intervention training often required
Work EnvironmentOnline chat and text platforms, remote or office-basedPhone-based, often in call centers or remote
Employer & IndustryHealth agencies, mental health organizations, government initiativesNonprofits, mental health agencies, crisis intervention services

Both roles involve providing mental health support during crises, requiring similar certifications and training. The main difference lies in the communication method: 988 Chat & Text Counselors work primarily through online chat and text, while Crisis Hotline Counselors typically handle phone calls. Both positions serve vital roles in crisis intervention within the mental health industry.

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Full Time 988 Chat Text Counselor jobs near you
Infographic showing various Full Time 988 Chat & Text Counselor job openings in the United States as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 68% Full Time, 22% Part Time, and 8% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $31,158 per year, or $15 per hour.

988 LGBTQ Youth Phone Counselor (Full-Time) (11789)

Baltimore Crisis Response, INC

Baltimore, MD • Remote

$22 - $25.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

988 LGBTQ+ Youth Phone Counselor

Remote
 $22.00-$25.50 Hourly     
Full-Time | Shifts: 7:00AM-3:00PM, 3:00pm-11:00pm, 11:00PM-7:00AM | Monday- Friday

Being the Leader Communities Need in Moments of Crisis.

About Us

CarePoint Response is a nationally recognized nonprofit and Baltimore’s only comprehensive crisis response system. Since 1992, we’ve been at the forefront of behavioral health crisis care — providing timely, community-based services for individuals and families experiencing mental health and substance use challenges.

The Opportunity

We’re seeking a 988 LGBTQ+ Youth Phone Counselor to join CarePoint Response as part of our expanding crisis services team. In this role, you’ll be the first line of support for individuals reaching out through the 988 Suicide & Crisis Lifeline digital platforms — offering calm, compassionate, and life-saving care.

You’ll connect with people experiencing emotional distress, suicidal thoughts, or mental health crises — providing immediate support, conducting risk assessments, and helping individuals find safety and hope in difficult moments. Using empathy, active listening, and trauma-informed techniques, you’ll guide each conversation with care and professionalism.

What You’ll Do

  • Respond promptly to incoming text and chat messages through the 988 Lifeline platform
  • Engage with users using active listening, empathy, and evidence-based crisis intervention techniques.
  • Conduct suicide risk assessments and escalate high-risk situations to supervisors or emergency services as needed.
  • Maintain professional boundaries, cultural humility, and trauma-informed care practices at all times.
  • Provide appropriate referrals to local mental health services, shelter, substance use treatment, or other resources.
  • Document all interactions accurately and promptly in electronic records per agency and legal requirements.
  • Participate in regular supervision, debriefings, and training sessions.
  • Uphold confidentiality and adhere to HIPAA and 988 Lifeline standards.
  • Respond to incoming calls from LGBTQ_ youth experiencing crisis or emotional distress
  • Provide LGBTQ+ affirming behavioral health, Social, and community resources. 

Qualifications

  • High school diploma or equivalent (Associate’s or bachelor’s in psychology, social work, counseling, or related field preferred). 

Experience

  • Strong typing, written communication, and crisis de-escalation skills.
  •  Comfort working with diverse populations, including LGBTQIA+, youth, people in active mental health or substance-related crisis.
  • Bilingual or multilingual skills are preferred.

Work Environment & Equipment

  • Remote position with required internet connectivity and private, quiet workspace
  • Equipment provided (laptop, headset)
  • Must adhere to all HIPAA and confidentiality requirements

Why Join CarePoint Response 
 Medical, Dental, and Vision Insurance.
 403(b) Retirement Plan
 Generous PTO – Vacation, Sick, Personal, and Holidays.
 Tuition Reimbursement & Professional Development Support.
 Be part of an innovative, impact-driven team shaping the future of crisis care.

Make a Difference. Lead with Compassion.
This is more than a leadership role — it’s a chance to help individuals and families find stability in their most vulnerable moments.

 Apply today and become a guiding force for change.

Apply