Full Time 311 Operator Jobs (NOW HIRING)

LOCATION
Oceana Coastal Kitchen
Oceana Coastal Kitchen is the signature restaurant at the Catamaran Resort Hotel and Spa and is ranked as one of the top three restaurants on TripAdvisor. With beachfront dining that offers inspiring views of Mission Bay as well as delicious chef-driven cuisine and a modern, ocean-inspired design, the restaurant offers a memorable dining experience for breakfast, lunch, and dinner.
The Catamaran Resort Hotel and Spa is owned by Evans Hotels, LLC, a family-owned and operated business committed to supporting and enhancing employee well-being through a variety of programs that nurture our staff professionally and personally. We offer hands-on manager and leadership training, employee appreciation days, and staff awards and recognition. Our team is also dedicated to serving our community through initiatives like company-wide beach clean-ups and volunteer opportunities. 
SUMMARY
The Hostperson ("Recepcionista de Restaurante") welcomes our guests to the restaurant in a warm and enthusiastic fashion. Smiles and presents a professional appearance, manages reservations and works with other staff to meet guests' needs.
PAY & PERKS

• Compensation: $22.65**
• Earn $1000 for Culinary, Engineering, Housekeeping, and $350 for all other roles for each hired referral at any Evans Hotels property.
• Discounted Hotel Rooms for you, family and friends.
• Free Employee Parking and/or discounted MTS Pronto card.
• Free Meals & Refreshments during working shifts.
• Career advancement opportunities!
• Health (including SIMNSA), Dental, Vision, 401k with match, life insurance, sick and vacation time.
• Discounts on cell phone bills, shoes, gym memberships, and more!

ESSENTIAL DUTIES

• Review and anticipate reservations prior to guest arrival; address guests by name when possible. 
• Escort guests to their tables according to seating plans, engaging in light, friendly conversation. 
• Assist guests with seating by holding chairs in accordance with service standards. 
• Offer to take initial drink orders to expedite service when appropriate. 
• Manage the reservation system to optimize table turnover and guest satisfaction. 
• Maintain clean, updated, and appropriately stocked menus; replace worn or soiled menus promptly. 
• Answer telephone calls promptly (within three rings) using proper telephone etiquette. 
• Maintain accurate wait lists, ensuring guests are informed and comfortable while waiting. 
• Coordinate with the hotel concierge and other departments to accommodate special requests and enhance the guest experience. 
• Keep the host stand organized and stocked with necessary supplies. 
• Follow all safety, sanitation, and emergency procedures.
• Performs additional duties and responsibilities as directed by the leadership team.

QUALIFICATIONS

• At least 3 months of relevant experience and/or training.
• Previous similar position in customer service, restaurant, or hotel is preferred.
• A combination of experience, education, and/or training may be substituted for either requirement.
• Availability to work on weekends and holidays is required.
• Must be able to attain a valid San Diego County Food Handler certification upon hire. Evans Hotels will provide this training and is to be completed at the company’s expense.
• RBS Certification required.
• Ability to maintain a friendly, team-oriented, positive attitude and a professional appearance at all times.
• Ability to stand, kneel, squat for prolonged periods of time, up to and including, the entire shift and lift up to 25 lbs.
• The following position will be filled in accordance with the process set forth in California Labor Code Section 2810.8 and San Diego Municipal Code 311.0101 et. seq.

**The pay scale posted is the salary or hourly wage range that the employer reasonably expects to pay for the position during the first year of employment. The posted range does NOT include potential additional types of compensation, such as gratuities, service charges, commissions, or bonuses. Actual compensation offered may fluctuate based on qualifications and/or experience.