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Fulfillment Operations Manager Jobs (NOW HIRING)

Lindt and Sprungli

DTC Operations Manager

Tracy, CA · On-site

$106K - $137K/yr

This role ensures that our DTC fulfillment operations deliver on brand priorities and financial goals through effective partnership management, operational governance, and continuous improvement. The ...

Lindt and Sprungli

DTC Operations Manager

Tracy, CA · On-site

$106K - $137K/yr

This role ensures that our DTC fulfillment operations deliver on brand priorities and financial goals through effective partnership management, operational governance, and continuous improvement. The ...

Lindt

DTC Operations Manager

Tracy, CA · On-site

This role ensures that our DTC fulfillment operations deliver on brand priorities and financial goals through effective partnership management, operational governance, and continuous improvement.The ...

Stord

WI · On-site

Stord manages over $10 billion of commerce annually through its fulfillment, warehousing ... About the Director of Fulfillment Operations: We are seeking an experienced and dynamic leader to ...

SCC Saddle Creek Corporation

NY · On-site

Fulfillment Operations Location: Walton, KY Overview The Sr. Manager, Fulfillment Operations is responsible for building a team of high performing leaders in a fast-paced fulfillment environment.

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Fulfillment Operations Manager information

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How much do fulfillment operations manager jobs pay per year?

As of Sep 13, 2026, the average yearly pay for fulfillment operations manager in the United States is $63,456.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $77,500.00 per year, depending on experience, location, and employer.

What is a fulfillment operations manager?

A Fulfillment Operations Manager oversees the processes involved in receiving, storing, and shipping products to customers. They manage warehouse staff, ensure inventory accuracy, optimize workflow efficiency, and maintain high levels of customer satisfaction by meeting shipping deadlines. This role often involves coordinating with other departments such as procurement, logistics, and customer service to ensure smooth operations. Their primary goal is to streamline fulfillment processes while minimizing costs and errors.

What are the key skills and qualifications needed to thrive as a fulfillment operations manager?

To thrive as a Fulfillment Operations Manager, you need expertise in supply chain management, inventory control, and logistics, often supported by a bachelor's degree in business or a related field. Proficiency with warehouse management systems (WMS), enterprise resource planning (ERP) software, and process optimization tools is typically required. Strong leadership, problem-solving abilities, and effective communication are crucial soft skills for managing teams and ensuring smooth operations. These skills enable efficient order fulfillment, cost control, and high customer satisfaction in a fast-paced environment.

What are some common challenges faced by fulfillment operations managers, and how can they be addressed?

Fulfillment Operations Managers often encounter challenges such as fluctuating order volumes, maintaining high accuracy rates, and managing tight shipping deadlines. To address these, managers typically implement robust inventory tracking systems, cross-train staff to handle peak periods, and regularly review workflow processes for efficiency improvements. Building strong communication channels with warehouse teams and other departments also helps quickly resolve issues and ensure that customer expectations are consistently met.

What is the difference between Fulfillment Operations Manager vs Warehouse Supervisor?

AspectFulfillment Operations ManagerWarehouse Supervisor
ResponsibilitiesOversees entire fulfillment process, manages teams, optimizes logistics, and ensures timely deliverySupervises daily warehouse activities, manages staff, and maintains safety and inventory control
Required SkillsLogistics management, leadership, process optimizationInventory management, team supervision, safety protocols
Work EnvironmentOffice-based with warehouse oversight, cross-department collaborationWarehouse floor, hands-on supervision
Common CertificationsSupply Chain Management, Logistics CertificationsForklift Certification, Safety Training

The Fulfillment Operations Manager focuses on overseeing the entire fulfillment process, including logistics and team management, often at a strategic level. In contrast, the Warehouse Supervisor handles daily warehouse operations and staff supervision. Both roles require related skills and certifications but differ in scope and responsibilities.

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Fulfillment Operations Manager jobs near you
Infographic showing various Fulfillment Operations Manager job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $63,456 per year, or $30.5 per hour.

DTC Operations Manager

Tracy, CA • On-site

Lindt and Sprungli
See more jobs at Lindt and Sprungliexternal

$106K - $137K/yr

Full-time

This job post has expired 3 days ago. Applications are no longer accepted.

Job description

WHO WE ARE
At Ghirardelli, we honor tradition and drive innovation, aiming to be the top choice for premium chocolate. Our commitment to Making Life A Bite Better inspires both our products and the way we do business. We support personal and professional growth, recognizing that each employee's contribution directly impacts Ghirardelli's growth and success. Join our dynamic team and help shape Ghirardelli's future.
Job Summary
Reporting to the Sr. Manager of DTC, the DTC Operations Manager serves as the key liaison between the Ghirardelli commercial team and operations.
This role ensures that our DTC fulfillment operations deliver on brand priorities and financial goals through effective partnership management, operational governance, and continuous improvement.
The Operations Manager bridges the gap between internal stakeholders (eCommerce, Customer Service, Operations, IT, Finance, Product) and Fulfillment to ensure smooth execution, proactive communication, and data-driven performance oversight.
(This position represents the business interests of Ghirardelli, ensuring fulfillment operations meet or exceed service, cost, and quality expectations).
  • Serve as the primary point of contact between Ghirardelli commercial team and operations for all fulfillment and logistics initiatives
  • Govern service level agreements (SLAs), contracts and performance metrics
  • Escalate operational issues and track resolutions
  • Ensure data accuracy and operational transparency between systems and stakeholders
  • Drive alignment between business priorities and logistics execution
  • Individual contributor (no direct reports)

Operations Relationship & Governance
  • Govern SLA compliance, KPI tracking and performance scorecards
  • Facilitate weekly operational check-ins and monthly/quarterly business reviews
  • Escalate and track resolution of service and performance issues

Performance & Data Management
  • Monitor and report fulfillment KPIs to DTC team
  • Lead root cause analysis and corrective action planning if targets are missed
  • Ensure clean data flow between ERP, OMS and fulfillment systems

Cross Functional Alignment
  • Collaborate with DTC and Finance teams on volume and labor planning
  • Represent DTC logistics in broader Ghirardelli and Lindt North America supply chain and business planning meetings
  • Manage supplies forecast (ice packs, liners, etc)
  • Coordinate with IT on ticketing, integrations and process improvements
  • Partner with Customer Service on order related issues
  • Liaise with Customer Service and Fulfillment on B2B orders, address list and order customizations

Project & Process Management
  • Lead process improvement workstreams involving fulfillment operations
  • Document workflows, SOPs and escalation protocols to ensure operational consistency
  • Identify cost-reduction and efficiency opportunities across logistics network in partnership with Lindt USA and Lindt North America
  • Accountable for Product inventory, new product launches and Gift building schedules, especially during Q4

Brand Standards
  • Ensure operations adhere to brand standards (packaging, sustainability, user experience)
  • 4+ years in eCommerce/marketplace operations
  • Proven success managing vendor relationships
  • Strong analytical skills
  • Excellent communication and stakeholder management skills
  • Advanced understanding of SAP ERP, OMS and WMS
  • Foundational understanding of eCommerce platforms (Magento/Shopify
  • Based in Tracy, with bi-monthly trips to HQ in San Leandro
  • Occasional walking and standing during on-site visits to warehouse facilities (required use of PPE)
  • Occasional lifting of materials or product up to 25lbs
  • Ability to travel occasionally to other fulfillment locations (East Coast
  • Exposure to warehouse environments (temperature variations, noise, material handling equipment)
  • May require flexible scheduling during peak season

Salary Range: $106,000 - $137,800

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