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Fso Field Technician Jobs (NOW HIRING)

Service Global, Inc

Desktop Support L1

Somerville, MA · On-site

$22 - $28/hr

Minimum Experience: 1-3 Years of Field Services Technician As an Onsite Support Technician, I have ... Provide Hand and Feet support for network data and voice devices FSO Telecom task: * Installation ...

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Fso Field Technician information

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$36

How much do fso field technician jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for fso field technician in the United States is $23.18, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $25.96 per hour, depending on experience, location, and employer.

What is the difference between Fso Field Technician vs Cable Installer?

AspectFso Field TechnicianCable Installer
Required CertificationsFiber optic certifications, safety trainingBasic electrical and safety certifications
Work EnvironmentOutdoor, installation and maintenance of fiber optic networksIndoor/outdoor, installing cable lines in buildings or underground
Employer & IndustryTelecommunications, internet providers

Fso Field Technicians and Cable Installers both work in the telecommunications industry, but Fso Field Technicians focus on fiber optic systems, requiring specialized certifications and working primarily outdoors on high-speed networks. Cable Installers typically handle coaxial or Ethernet cables, often working indoors or in residential settings. While their roles overlap in installation tasks, Fso Field Technicians require more technical training specific to fiber optics.

What does an FSO Field Technician do?

An FSO (Field Service Operations) Field Technician is responsible for installing, maintaining, and repairing equipment or systems at client sites. Their work often involves troubleshooting technical issues, performing scheduled maintenance, and ensuring that equipment is running efficiently. FSO Field Technicians may work with various technologies, such as telecommunications, networking hardware, or industrial machinery, depending on the industry. They typically travel to different locations and interact directly with customers to resolve technical problems and provide support.

What are some common challenges FSO Field Technicians face while working on customer sites, and how can they prepare for them?

FSO Field Technicians often encounter challenges such as troubleshooting complex equipment issues under tight deadlines and adapting to varying work environments at different customer locations. Effective communication is essential, as technicians must clearly explain technical information to clients with varying levels of technical knowledge. Preparation includes staying updated on the latest equipment, carrying a well-stocked toolkit, and maintaining flexibility to manage unexpected situations. Building strong problem-solving skills and being proactive about safety protocols also help ensure success in the field.

What are the key skills and qualifications needed to thrive as an FSO Field Technician?

To thrive as an FSO Field Technician, you need a solid understanding of electronics, troubleshooting, and networking, often supported by an associate degree or technical certification. Familiarity with diagnostic tools, ticketing systems, and certifications like CompTIA A+ or Cisco CCNA are typically required. Strong problem-solving skills, effective communication, and the ability to work independently are essential soft skills. These abilities ensure efficient onsite service, quick issue resolution, and high customer satisfaction in the field.
More about Fso Field Technician jobs
What job categories do people searching Fso Field Technician jobs look for? The top searched job categories for Fso Field Technician jobs are:
Fso Field Technician jobs near you
Infographic showing various Fso Field Technician job openings in the United States as of August 2026, with employment types broken down into 87% Full Time, 10% Part Time, and 3% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $48,222 per year, or $23.2 per hour.

Desktop Support L1

Service Global, Inc

Somerville, MA • On-site

$22 - $28/hr

Full-time

Re-posted 26 days ago

Job description

Minimum Experience: 1-3 Years of Field Services Technician
As an Onsite Support Technician, I have experience in service delivery and end-user hardware and software configuration troubleshooting, providing quality services to the end users, which include the following key roles and responsibilities, but is not limited to:
Provide customer-facing end-user support that includes:
  • Install and configure desktops, laptops, mobile devices, and associated peripherals and related software.
  • Perform Break Fix, Desk Side Support, IMACD's, Data Migration, Refreshes, etc.
  • Perform onsite updates, Configuration changes, or software installations.
  • Provide onsite technical assistance to end users.
  • Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent them.
  • Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed.
  • Coordinate with vendors for provision of end-user support (e.g., hardware vendor technicians for warranty repair/replacement)
  • Perform end-user support-related security and controls and compliance-related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs
  • Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades.
  • Provide IT support for on-site or off-site events and meetings, including site setup, coordination with venue IT/AV contacts and stand-by support
  • Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites.
  • Provide On-call support if required outside business hours on a rotational basis
  • Provide Hand and Feet support for network data and voice devices
FSO Telecom task:
  • Installation of IP, wireless, analog, and Digital phones (Avaya , Nortel, Cisco, Siemens, Mitel etc.)
  • Configuration of phones using SOP and phones' movement.
  • Update the inventory of phones, peripherals, and system cards (like TDM, digital and CPU cards etc.) to network voice team.
  • Testing the cables using the tester for IP phone and TDM phones from patch panel to user's desk
  • Punching the cable for different type of panels, like patch panel or IDF or MDF for krone with krone tool and punching tool
  • Update the circuit inventory and vendor details for the service provider to the network voice team.
  • Coordination with local vendor for ISP, OEM, channel Supplier and different teams
Desired Qualifications:
  • BS/BA in Computer Science, Information systems, or an equivalent combination of education or
Experience:
  • Experience with various desktop systems, operating systems, and diverse technical environments.
  • Excellent customer service orientation and verbal communication skills.
  • Experience supporting Windows operating systems, MS Office, VPN, local and network printing, notebooks, and mobile devices.
  • Ability to install software for and troubleshoot a wide range of applications.
  • Analytical thinking and problem-solving ability.
  • CompTIA A+ certification or equivalent certification
  • Flexible for travelling to remote sites or clusters
  • Provide assistance for network-related issues
  • Should be able to lift weight up to 30 lbs at waist level
  • Update the inventory of phones, peripherals, and system cards( like TDM, digital and CPU cards etc.) to network voice team.
  • Testing the cables using the tester for IP phone and TDM phones from patch panel to user's desk
  • Punching the cable for different type of panels, like patch panel or IDF or MDF for krone with krone tool and punching tool
  • Update the circuit inventory and vendor details for the service provider to network voice team.

Mandatory Skills
Desktop/End-User Support/Break-fix/Desk-side/Basic Networking Skills/Windows, macOS, Hardware Troubleshooting (Laptops, Printers, Mobile Devices), IT Service Desk/Incident Management, Network & Compute Support, Software Installation & Upgrades, ITIL/IMAC

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