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Frontline Recovery Jobs in Colorado (NOW HIRING)

STUDS

Store Supervisor (Part-Time)

Denver, CO · On-site

$20.50/hr

... frontline leader. This role is designed for team members who consistently demonstrate strong ... Supports service recovery and escalates customer concerns as needed * Ensures a warm, welcoming ...

Socket.dev

Director of Nursing

Loveland, CO · On-site

$100 - $125/hr

Monday-Friday 8am-5pm with rotating on call Compensation: $90,000-145,000/year Northpoint Recovery ... Manage the frontline nursing staff and ensure continual delivery of excellent patient care * Work ...

New

STUDS

Store Supervisor (Full-Time)

Denver, CO · On-site

$20.50/hr

... frontline leader. This role is designed for team members who consistently demonstrate strong ... Supports service recovery and escalates customer concerns as needed * Ensures a warm, welcoming ...

Melio

Risk Operations Specialist

Denver, CO · On-site

$75K - $85K/yr

Handle frontline fraud decisioning to support ongoing business needs * Manage escalations related ... Communicate with customers via phone around account recovery efforts * Contribute to projects ...

Melio

Risk Operations Specialist

Denver, CO

$75K - $85K/yr

Handle frontline fraud decisioning to support ongoing business needs * Manage escalations related ... Communicate with customers via phone around account recovery efforts * Contribute to projects ...

Melio

Risk Operations Specialist

Denver, CO · On-site

$75K - $85K/yr

Handle frontline fraud decisioning to support ongoing business needs * Manage escalations related ... Communicate with customers via phone around account recovery efforts * Contribute to projects ...

Watershed Ventures

Risk Operations Specialist

Denver, CO · On-site

$80 - $100/hr

Handle frontline fraud decisioning to support ongoing business needs * Manage escalations related ... Communicate with customers via phone around account recovery efforts * Contribute to projects ...

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All JobsFrontline Recovery JobsFrontline Recovery Jobs in Colorado

Frontline Recovery information

What is a frontline recovery?

A Frontline Recovery worker is a professional who assists individuals recovering from substance abuse, mental health crises, or other challenging life situations. They provide direct support, guidance, and resources to help clients rebuild their lives and reintegrate into society. These workers often collaborate with healthcare providers, social services, and community organizations to ensure clients receive comprehensive care. Their goal is to empower individuals to achieve long-term recovery and improve their overall well-being.

What are the key skills and qualifications needed to thrive as a frontline recovery specialist?

To thrive as a Frontline Recovery Specialist, you need strong problem-solving abilities, negotiation skills, and a foundational understanding of financial and debt management, often supported by a high school diploma or relevant experience. Familiarity with customer relationship management (CRM) systems, debt collection software, and compliance protocols is typically required. Excellent communication, resilience, and empathy are crucial soft skills for engaging with clients and handling difficult conversations. These skills and qualities are essential for successfully recovering debts while maintaining positive client relationships and adhering to regulatory standards.

What are some common challenges faced by frontline recovery professionals, and how can they effectively manage them?

Frontline Recovery professionals often encounter emotionally charged situations, high workloads, and the need to balance empathy with assertiveness. They may work with individuals experiencing significant distress, which can be challenging and requires strong communication and conflict-resolution skills. Collaborating closely with multidisciplinary teams helps share insights and support, while regular training and self-care practices are essential to maintain resilience and prevent burnout. Staying informed about best practices and utilizing available resources can greatly improve job satisfaction and effectiveness.

What is the difference between Frontline Recovery vs Emergency Medical Technician (EMT)?

AspectFrontline RecoveryEmergency Medical Technician (EMT)
CertificationsVaries by role, often includes basic first aid and specialized recovery trainingRequires EMT certification and state licensure
Work EnvironmentRecovery sites, accident scenes, hospitals, and emergency settingsAmbulances, emergency scenes, hospitals
Employer & Industry UsageRecovery agencies, healthcare, emergency servicesAmbulance services, hospitals, emergency response teams

Frontline Recovery roles focus on assisting individuals during recovery processes, often involving non-emergency support and specialized recovery procedures. EMTs are trained emergency responders providing immediate medical care in urgent situations. While both roles operate in emergency settings, EMTs have specific medical certifications and focus on pre-hospital emergency care, whereas Frontline Recovery roles may emphasize post-incident support and recovery assistance.

What are popular job titles related to Frontline Recovery jobs in Colorado?

For Frontline Recovery jobs in Colorado, the most frequently searched job titles are:

What job categories do people searching Frontline Recovery jobs in Colorado look for?

The top searched job categories for Frontline Recovery jobs in Colorado are:

What cities in Colorado are hiring for Frontline Recovery jobs?

Cities in Colorado with the most Frontline Recovery job openings:

Frontline Recovery jobs near you
Infographic showing various Frontline Recovery job openings in Colorado as of August 2026, with employment types broken down into 2% As Needed, 72% Full Time, 23% Part Time, and 3% Contract. Highlights an 96% Physical, 2% Hybrid, and 2% Remote job distribution.

Senior Customer Service Representative

Apex Waste Solutions

Gypsum, CO • On-site

$29 - $30/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

Key responsibilities

  • Resolve complex customer inquiries, complaints, billing issues, and service concerns that require advanced problem-solving.

  • Serve as a mentor and coach for Customer Service Representatives and assist with onboarding and training new team members.

  • Participate in quality assurance reviews, monitor customer interaction trends, and recommend process improvements.

Job description

Job Title: Senior Customer Service Rep

Job Type: Full-Time

Location: Vail, Colorado

Application Deadline: Position will remain open until filled

Pay: 29.00$ - 30.00$ Hourly

 

About Us:

We are dedicated to providing exceptional waste management services to our community. We believe in safety, reliability, and environmental responsibility. Our team is committed to ensuring waste is collected, handled, and disposed of in a sustainable and efficient manner.

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where your communication skills make an impact? If so, we want YOU to join our team as a Customer Service Representative at Apex Waste Solutions, a trusted leader in waste management services.

Job Summary:

The Senior Customer Service Representative serves as a subject matter expert (SME) within the Customer Experience team, providing advanced customer support while acting as a mentor and resource for fellow representatives. This role handles complex customer issues, supports employee onboarding and training, assists with quality assurance initiatives, and partners with leadership to improve processes and customer satisfaction.

The Senior Customer Service Representative does not have direct supervisory responsibility but serves as a team leader through coaching, knowledge sharing, and leading by example. This position plays a key role in customer retention, service recovery, and identifying opportunities to strengthen customer relationships and grow revenue.

Key Responsibilities:

Customer Service Excellence

  • Resolve complex customer inquiries, complaints, billing issues, and service concerns that require advanced problem-solving. 
  • Serve as the escalation point for customer issues beyond the scope of frontline representatives. 
  • Deliver exceptional customer experiences while balancing customer satisfaction with company policies and operational efficiency. 
  • Independently resolve the majority of customer concerns with minimal leadership involvement. 
  • Maintain professionalism during difficult customer interactions and negotiate effective resolutions. 

Team Leadership & Coaching

  • Serve as a mentor and coach for Customer Service Representatives. 
  • Assist with onboarding and training new team members. 
  • Share best practices and provide ongoing guidance to improve individual and team performance. 
  • Lead by example in customer interactions, professionalism, and company values. 
  • Support leadership by answering questions and serving as the department's subject matter expert. 

Quality Assurance & Process Improvement

  • Participate in quality assurance reviews and calibration sessions. 
  • Monitor trends in customer interactions and recommend improvements to policies, workflows, and customer communication. 
  • Identify recurring service issues and collaborate with Operations, Billing, Sales, and Dispatch to develop long-term solutions. 
  • Assist with developing documentation, training materials, and process standards. 

Customer Retention & Growth

  • Proactively identify opportunities to retain at-risk customers. 
  • Promote additional Apex Waste Solutions services when appropriate. 
  • Support customer referrals and identify opportunities for residential and commercial growth. 
  • Partner with Sales and Operations to ensure smooth customer transitions and exceptional service delivery. 

Cross-Functional Collaboration

  • Serve as the customer service department representative for cross-functional projects. 
  • Build strong relationships with Operations, Dispatch, Sales, Billing, Fleet, and Field Leadership. 
  • Communicate customer trends and recommend operational improvements that enhance the customer experience.

Qualifications:

  • Minimum of two years of experience in customer service, preferably in the waste management industry or a related field.

Education

  • High school diploma or GED required. 
  • Associate's degree in Business, Communications, or related field preferred. 

 

Required Skills & Competencies

  • Advanced customer service and conflict resolution skills 
  • Strong communication and interpersonal abilities 
  • Leadership and peer coaching skills 
  • Advanced knowledge of customer service systems and processes 
  • Critical thinking and sound decision-making 
  • Strong organizational and time management skills 
  • Ability to work independently and manage multiple priorities 
  • Proficiency in Microsoft Office and CRM/customer service software 
  • High level of professionalism, accountability, and ownership 

Performance Expectations

  • Deliver exceptional customer service and resolve complex issues. 
  • Serve as a trusted resource and mentor to the Customer Experience team. 
  • Support training, quality assurance, and process improvement initiatives. 
  • Promote customer retention through effective service recovery. 
  • Demonstrate leadership through collaboration, coaching, and continuous improvement. 

 

Key Performance Indicators (KPIs)

  • Customer Satisfaction (CSAT) 
  • Escalation Resolution 
  • Quality Assurance (QA) Score 
  • First Contact Resolution (FCR) 
  • Average Speed of Answer (ASA) 
  • Customer Retention 
  • Productivity & Occupancy 
  • Coaching & Knowledge Sharing

 

Working Conditions:

  • Full-time position, Monday through Friday
  • In Office
  • Frequent use of a computer, phone, and headset.

Compensation & Benefits:

  • $29.00 - $30.00 Hourly
  • Medical, Dental, & Vision Insurance
  • Matching 401k
  • Long Term & Short Term Disability 
  • Life Insurance
  • Paid Time Off


As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.