Frontline Asset Resolution Complaints Jobs (NOW HIRING)

Coordinates and supervises both employee and contractor activities related to damage prevention and right-of-way maintenance for Atlanta Gas Light and Florida City Gas to ensure compliance with applicable local, Federal, State and Company regulations, policies and procedures. Supports the Manager, Asset Protection by helping to provide corporate oversight, standardization, and management for the responsibilities of the Asset Protection team.

FUNCTIONAL EXPERTISE:

• Oversees, monitors and assists on all Asset Protection responsibilities, to include but not limited to right-of-way patrols, right-of-way quality audits and locator quality audits, etc. to ensure they are performed with quality, within compliance and that records are accurate.
• Assist in the development and improvement of MSA's and SOW's for contractors working with the Asset Protection department. 
• Respond to inquiries from all stakeholders including state regulators, excavators and/or homeowners on damage prevention topics.
• Facilitate meetings related to Asset Protection contracts and projects prior to their beginning. Negotiate and propose alternatives to field conflicts.
• Provide accurate data and information for and during contested incident reviews and damage prevention cases.
• Coordinate construction and excavation activities on and adjacent to pipeline rights-of-way.
• Attend large project pre-construction meetings and monitor progress to protect assets.
• Conduct performance and safety audits.
• Perform initial investigations related to MVAs and OJIs related to Department.
• Coordinate Asset Protection new technology testing and implementation.
• Serves on special projects, as requested.

ENGAGEMENT:

• Provide supervision and oversight of processes, provide coaching, establish goals and objectives, training and support to the Asset Protection department employees.
• Improves and recommends techniques and processes for Asset Protection Specialists and Right-of-Way agents, trains new processes.
• Monitor monthly compliance and statistical reports to ensure adherence to performance measurements (i.e. aerial patrol, on-time performance and damage ratios, etc.).
• Reviews quality issues with Manager, Asset Protection to identify and implement strategies to prevent damages and improve quality and accuracy of locates for Asset Protection responsibilities.
• Monitor and follow-up on high profile facilities notifications.
• Conducts damage prevention education sessions with locate contractors, excavators, landowners and homeowners regarding damage prevention and protecting assets.
• Coordinate training compliance - OQ, OSHA, PSC, DOT and Company Policy for Asset Protection employees.
• Conducts audits, reviews and tests to ensure compliance on AGL Operation Procedure Manual and Step Procedures.
• Represent company at Advisory and association Committee meetings.
• Coordinate responses to issues related to right-of-ways.

DRIVING RESULTS:

• Drives damage prevention and right-of-way improvements including but not limited to potential damages and erosion issues.
• Oversees, monitors, and conducts meetings and training presentations with excavation contractors, realtors, landowners and company personnel to build awareness concerning pipeline safety rules, regulations and best practices with regards to protecting Company assets and land rights concerning SCG facilities, matters of best practices and designs.
• Monitor safety initiatives such as drive cam and coach employees to ensure company policies are adhered too.
• Guides and coaches' team to achieve corporate goals and performance objectives.
• Demonstrate and support all safety initiatives.
• Recommend process improvements.
• Audit and improve damage reporting for accuracy and timeliness of reporting.

BUSINESS ACUMEN:

• Ensure compliance and requirements are met relating to statements of work, master services agreements, miscellaneous contracts, inspections and audits.
• Responsible for tracking and monitoring assigned areas of departmental budget. Control overtime and communicate budget impact of field initiatives.
• Monitor OQ compliance and training documentation for contractors and Asset Protection department employees.
• Assist the Manager, Asset Protection in the administration of Asset Protection contracts; including but not limited to aerial patrol, locating, mowing, side trimming and remediation contracts; ensuring quality and resolution of customer complaints.
• As required, represent the Company and provide support before the State Commissions, contractors, the courts and facility locating services.
• Ensures that the Compliance Tracking System, SharePoint Site, Patrol Reports and all other required documentation is maintained within compliance and up to date at all times.
• Ensures procedures relating to the team in the Operation Procedure Manual and in step procedures are reviewed and remain up to date.
• Follows organizational policies and procedures, and ensures team is in compliance.

Education, Certifications/Licenses:

Required:

• High School Diploma or GED
• Valid Drivers license

Preferred:

• Bachelor's Degree

Related Work Experience:

Required:

• 5+ years of experience of Gas Distribution and/or Transmission operations related. 

Preferred:

• Experience locating underground natural gas facilities
• Experience related to right of way management and maintenance activity work
• Experience Supervising and managing performance in a utility environment
• Knowledge and experience within natural gas operations
• Experience working with federal and state regulatory agencies

Specific Skills & Knowledge:

Required:

• Strong communication and interpersonal skills, ability to multi-task, experience using the Microsoft Office suite, leadership skills.

Preferred:

• Technical field knowledge of the gas distribution and/or transmission operating systems
• Knowledge and experience in handling natural gas emergencies   

Working Conditions/Physical Requirements: 

A combination of physical and office work is required.

• Walking and patrolling pipeline right of ways by foot up to 5 miles per day
• Climbing in and out of excavation sites to perform inspections
• Exposure to outdoor elements (rain, sun, heat, cold)
• Repeatedly lift up to 20 pounds overhead in a pile driving motion
• Ability to lift up to 50 pounds