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Front Office Operations Manager Jobs in Iowa (NOW HIRING)

The Abbey Resort

Front Desk Supervisor

Des Moines, IA · On-site

$16.50 - $21.50/hr

He or she will aid the other managers in monitoring the daily operations of the hotel by supporting and supervising all front office operations and staff, oversee hotel availability, room inventory ...

Atlas RX Pharmacy

Front Desk Coordinator

Cedar Rapids, IA · On-site

$16 - $20.50/hr

Front Office REPORTS TO: Operations manager About Limitless Male Medical Limitless Male Medical Clinic is a leader in men's health optimization, focused on helping patients look, feel, and perform at ...

LMMC, LLC

Front Desk Coordinator

Cedar Rapids, IA · On-site

$16 - $20.50/hr

Front Office REPORTS TO: Operations manager About Limitless Male Medical Limitless Male Medical Clinic is a leader in men's health optimization, focused on helping patients look, feel, and perform at ...

Limitless Male

Front Desk Coordinator

Cedar Rapids, IA · On-site

$16 - $20.50/hr

Front Office REPORTS TO: Operations manager About Limitless Male Medical Limitless Male Medical Clinic is a leader in men's health optimization, focused on helping patients look, feel, and perform at ...

NVA

Front Office Coordinator

Des Moines, IA · On-site

$16 - $17/hr

Scheduling appointments and managing the appointment scheduler * Assisting veterinarians * Filling ... Front Office Coordinators play a pivotal role in our practice and are the first and last contact ...

NVA

Front Office Coordinator

Des Moines, IA · On-site

$16 - $17/hr

Scheduling appointments and managing the appointment scheduler * Assisting veterinarians * Filling ... Front Office Coordinators play a pivotal role in our practice and are the first and last contact ...

StaffMyAgency LLC

Receptionist / Front Office

Waterloo, IA · On-site

$35K - $45K/yr

... Front Office - Team Member. No insurance experience is required as we will train the right person ... Manage incoming calls * Handle customer complaints provide appropriate solutions and alternatives ...

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Front Office Operations Manager information

What is a front office operations manager?

Front Office Operations Managers oversee the daily operations of a business’s front office, typically in industries such as hospitality, healthcare, or corporate environments. Their responsibilities include managing front desk staff, ensuring excellent customer service, handling guest or client complaints, and coordinating with other departments to maintain smooth operations. They often implement procedures, train employees, and monitor performance to uphold company standards. Strong communication, organizational, and leadership skills are essential for this role.

How does a front office operations manager typically collaborate with other departments to ensure smooth guest experiences?

A Front Office Operations Manager works closely with housekeeping, maintenance, and food and beverage teams to coordinate guest services and resolve any issues quickly. Regular communication with these departments is essential, often through daily briefings or meetings, to align on guest arrivals, special requests, and room readiness. This collaborative approach helps address challenges such as overbooking, last-minute changes, or guest complaints efficiently, ensuring a seamless experience for all guests.

What are the key skills and qualifications needed to thrive as a front office operations manager, and why are they important?

To thrive as a Front Office Operations Manager, you need expertise in front office procedures, staff supervision, and customer service, usually backed by a degree in hospitality or business management. Familiarity with property management systems (PMS) such as Opera or Amadeus, as well as proficiency in reservation software and Microsoft Office, is typically required. Exceptional communication, leadership, and problem-solving abilities help you manage teams and resolve guest concerns effectively. These skills ensure smooth front office operations, enhance guest satisfaction, and support overall business success.

What is the difference between Front Office Operations Manager vs Front Desk Supervisor?

AspectFront Office Operations ManagerFront Desk Supervisor
ResponsibilitiesOversees overall front office functions, manages staff, and ensures guest satisfactionSupervises front desk staff, handles guest check-ins/outs, and manages daily operations
CredentialsTypically requires hospitality management experience, relevant certifications, and leadership skillsOften requires customer service experience and hospitality knowledge
Work EnvironmentOffice setting within hotels or resorts, overseeing multiple departmentsFront desk area, interacting directly with guests
Common UsageUsed in larger hotels or resorts with multiple departmentsCommon in smaller hotels or properties with a single front desk

The Front Office Operations Manager focuses on managing the entire front office department, including staff and operations, while the Front Desk Supervisor primarily oversees guest interactions and daily front desk activities. Both roles require hospitality experience, but the manager position involves broader responsibilities and strategic oversight.

How much is the salary of a front office operations manager?

The salary of a front office operations manager typically ranges from $45,000 to $80,000 annually, depending on experience, location, and the size of the organization. In larger hotels or corporate settings, salaries can exceed this range, and additional benefits may be included.

What job categories do people searching Front Office Operations Manager jobs in Iowa look for?

The top searched job categories for Front Office Operations Manager jobs in Iowa are:

What cities in Iowa are hiring for Front Office Operations Manager jobs?

Cities in Iowa with the most Front Office Operations Manager job openings:

Front Office Operations Manager jobs near you
Infographic showing various Front Office Operations Manager job openings in Iowa as of August 2026, with employment types broken down into 85% Full Time, 12% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution.

Front Desk Supervisor

The Abbey Resort

Des Moines, IA • On-site

$16.50 - $21.50/hr

Other

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

What's in it for you...
  • Hotel and travel discounts at worldwide destinations!
  • Professional development and promotion opportunities!
The impact you'll make...
The Front Desk Supervisor is part of the management structure of the Front Office. He or she will aid the other managers in monitoring the daily operations of the hotel by supporting and supervising all front office operations and staff, oversee hotel availability, room inventory and ensure overall guest satisfaction.
You'll enjoy this job because...
  • You want to grow within Front Office
  • You enjoy providing excellent guest experience
  • You're self-motivated to go above and beyond
What you'll be doing...
  • Supervise and support all Front Office staff (including Front Desk and Bell/Door Staff) to ensure policies and procedures are followed while welcoming guests
  • Review and prepare for daily arrivals and look at business on book at least seven days out on a daily basis
  • Hold shift briefings to communicate daily events, VIPs, current hotel offerings, updated policies, weekly training topics, occupancy, day of selling strategy, etc.
  • Maintain knowledge of all of hotel outlet offerings, facilities and local area events
  • Account for daily yielding, balancing of house with room types/rates, correct settlement of room revenue and ensure credit is established on all accounts in accordance with proper accounting procedures
  • Address any credit concerns and communicate any outstanding issues to the next shift manager for follow-up
  • Ensure accurate guest data is inputted into HMS profile including comments, history, etc.
  • Report and follow up on any guest issues while maintaining a high level of confidentiality will all guest information
  • Maintain a detailed log with all guest issues and resolutions
  • Communicate hotel's needs to appropriate departments to ensure room availability and open calls are being addressed in a timely manner with follow-up to the guest that issue is satisfactorily resolved
  • Assist with implementation of new policies and procedures and also ensure staff has adherence of existing grooming and attendance policies
  • Assist with the training process of new hires and identify training needs with existing employees by weekly focus on "topics of the week"
  • Drive Hotel scores and share positive feedback and address on an individual basis with any negative feedback
  • Maintain a positive and professional environment in guest areas and in back of the house that motivates and inspires the staff.
  • Must possess basic ability to analyze and understand forecasts and budgets
  • Other duties as assigned
You should be able to...
  • Speak, read, and write in primary language used in the workplace
  • Sit, stand, walk, and be in front of a computer for 8+ hours
Requirements...
  • Customer service experience, preferably in Hospitality or related industry
  • High School diploma or equivalency education certificate required
About First Hospitality...
Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality's strategic vision is to create value for all through excellence and an openness to doing things differently.
First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee's differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer.

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