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Front Office Operations Manager Jobs in Hawaii (NOW HIRING)

Marriott Vacations Worldwide

Front Desk Manager

Koloa, HI · On-site

$31.21 - $34.86/hr

Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position ... Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the ...

Marriott Vacations Worldwide

$31.21 - $34.86/hr

Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position ... Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the ...

Mauna Kea Resort

Front Office Agent (Part Time)

Kamuela, HI · On-site

$17.75 - $21.75/hr

Mauna Kea Resort Front Office Agent We invite you to our dynamic team of hospitality professionals ... Able to work shift and days determined by the manager. * Able to work in excess of 40 hours per ...

Marriott

Front Office Supervisor

Kahuku, HI · On-site

$29.26 - $36.57/hr

... Operations Location 57-091 Kamehameha Hwy, Kahuku, Hawaii, United States, 96731 VIEW ON MAP ( Schedule Full Time Located Remotely? N Position Type Non-Management Pay Range: $29.26-$36.57 per hour ...

Marriott International

Front Office Supervisor

Kahuku, HI · On-site

$29.26 - $36.57/hr

Notify Loss Prevention/Security of any guest reports of theft. Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of ...

Marriott

Front Office Supervisor

Kahuku, HI · On-site

Notify Loss Prevention/Security of any guest reports of theft. Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of ...

UFC Gym

Operations Manager

Honolulu, HI · On-site

The Operations Manager is the backbone of the club, responsible for ensuring seamless daily ... You will lead the "back office" and front-desk teams to provide a clean, organized, and high-energy ...

UFC Gym

Operations Manager

Mililani, HI · On-site

The Operations Manager is the backbone of the club, responsible for ensuring seamless daily ... You will lead the "back office" and front-desk teams to provide a clean, organized, and high-energy ...

UFC Gym

Operations Manager

Hilo, HI · On-site

The Operations Manager is the backbone of the club, responsible for ensuring seamless daily ... You will lead the "back office" and front-desk teams to provide a clean, organized, and high-energy ...

UFC Gym

Operations Manager

Waipahu, HI · On-site

The Operations Manager is the backbone of the club, responsible for ensuring seamless daily ... You will lead the "back office" and front-desk teams to provide a clean, organized, and high-energy ...

UFC Gym

Operations Manager

Kailua, HI · On-site

The Operations Manager is the backbone of the club, responsible for ensuring seamless daily ... You will lead the "back office" and front-desk teams to provide a clean, organized, and high-energy ...

Mauna Lani

Front Desk Manager

Kamuela, HI · On-site

The Front Office Manager will lead with our ENRICH values thereby creating and supporting a ... Oversee day-to-day hotel operations within the Front Desk (to include Guest Service Agents, Rooms ...

Auberge Collection

Front Desk Manager

Kamuela, HI · On-site

$90K/yr

The Front Office Manager will lead with our ENRICH values thereby creating and supporting a ... Oversee day-to-day hotel operations within the Front Desk (to include Guest Service Agents, Rooms ...

Auberge Collection

Front Desk Manager

Kamuela, HI · On-site

$90K/yr

The Front Office Manager will lead with our ENRICH values thereby creating and supporting a ... Oversee day-to-day hotel operations within the Front Desk (to include Guest Service Agents, Rooms ...

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Front Office Operations Manager information

What is a front office operations manager?

Front Office Operations Managers oversee the daily operations of a business’s front office, typically in industries such as hospitality, healthcare, or corporate environments. Their responsibilities include managing front desk staff, ensuring excellent customer service, handling guest or client complaints, and coordinating with other departments to maintain smooth operations. They often implement procedures, train employees, and monitor performance to uphold company standards. Strong communication, organizational, and leadership skills are essential for this role.

How does a front office operations manager typically collaborate with other departments to ensure smooth guest experiences?

A Front Office Operations Manager works closely with housekeeping, maintenance, and food and beverage teams to coordinate guest services and resolve any issues quickly. Regular communication with these departments is essential, often through daily briefings or meetings, to align on guest arrivals, special requests, and room readiness. This collaborative approach helps address challenges such as overbooking, last-minute changes, or guest complaints efficiently, ensuring a seamless experience for all guests.

What are the key skills and qualifications needed to thrive as a front office operations manager, and why are they important?

To thrive as a Front Office Operations Manager, you need expertise in front office procedures, staff supervision, and customer service, usually backed by a degree in hospitality or business management. Familiarity with property management systems (PMS) such as Opera or Amadeus, as well as proficiency in reservation software and Microsoft Office, is typically required. Exceptional communication, leadership, and problem-solving abilities help you manage teams and resolve guest concerns effectively. These skills ensure smooth front office operations, enhance guest satisfaction, and support overall business success.

What is the difference between Front Office Operations Manager vs Front Desk Supervisor?

AspectFront Office Operations ManagerFront Desk Supervisor
ResponsibilitiesOversees overall front office functions, manages staff, and ensures guest satisfactionSupervises front desk staff, handles guest check-ins/outs, and manages daily operations
CredentialsTypically requires hospitality management experience, relevant certifications, and leadership skillsOften requires customer service experience and hospitality knowledge
Work EnvironmentOffice setting within hotels or resorts, overseeing multiple departmentsFront desk area, interacting directly with guests
Common UsageUsed in larger hotels or resorts with multiple departmentsCommon in smaller hotels or properties with a single front desk

The Front Office Operations Manager focuses on managing the entire front office department, including staff and operations, while the Front Desk Supervisor primarily oversees guest interactions and daily front desk activities. Both roles require hospitality experience, but the manager position involves broader responsibilities and strategic oversight.

How much is the salary of a front office operations manager?

The salary of a front office operations manager typically ranges from $45,000 to $80,000 annually, depending on experience, location, and the size of the organization. In larger hotels or corporate settings, salaries can exceed this range, and additional benefits may be included.

What are popular job titles related to Front Office Operations Manager jobs in Hawaii?

For Front Office Operations Manager jobs in Hawaii, the most frequently searched job titles are:

What job categories do people searching Front Office Operations Manager jobs in Hawaii look for?

The top searched job categories for Front Office Operations Manager jobs in Hawaii are:

What cities in Hawaii are hiring for Front Office Operations Manager jobs?

Cities in Hawaii with the most Front Office Operations Manager job openings:

Front Office Operations Manager jobs near you
Infographic showing various Front Office Operations Manager job openings in Hawaii as of June 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.

Front Desk Manager

Marriott Vacations Worldwide

Koloa, HI • On-site

$31.21 - $34.86/hr

Full-time

Posted 14 days ago

Marriott Vacations Worldwide rating

7.4

Company rating: 7.4 out of 10

Based on 78 frontline employees who took The Breakroom Quiz

3rd of 21 rated holiday rentals

Job description

Hourly Rate: $31.21
Hourly Wage: $34.86 - $38.47
This position is a Non-Exempt Management position and will be paid an hourly rate with overtime paid in accordance with state and federal law.
Valid driver's license may be required with at least one year of clean driving history.
Relocation Assistance Available
JOB SUMMARY
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.
CANDIDATE PROFILE
Education and Experience
  • High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

OR
  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES
Maintaining Guest Services and Front Desk Goals
  • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
  • Develops specific goals and plans to prioritize, organize, and accomplish your work.
  • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
  • Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
  • Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
  • Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

Supporting Management of Front Desk Team
  • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
  • Encourages and building mutual trust, respect, and cooperation among team members.
  • Serving as a role model to demonstrate appropriate behaviors.
  • Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
  • Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
  • Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.

Ensuring Exceptional Customer Service
  • Provides services that are above and beyond for customer satisfaction and retention.
  • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
  • Responds to and handles guest problems and complaints.
  • Sets a positive example for guest relations.
  • Empowers employees to provide excellent customer service.
  • Observes service behaviors of employees and provides feedback to individuals.
  • Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
  • Ensures employees understand customer service expectations and parameters.
  • Interacts with guests to obtain feedback on product quality and service levels.
  • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Managing Projects and Policies
  • Implements the customer recognition/service program, communicating and ensuring the process.
  • Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
  • Supervises same day selling procedures to maximize room revenue and control property occupancy.
  • Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.
  • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

Supporting Human Resource Activities
  • Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
  • Solicits employee feedback, utilizes an open door policy and reviews employee satisfaction results to identify and address employee problems or concerns.
  • Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.
  • Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
  • Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
  • Participates in employee progressive discipline procedures.

Additional Responsibilities
  • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Analyzes information and evaluating results to choose the best solution and solve problems.
  • Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
  • Performs all duties at the Front Desk as necessary.
  • Runs Front Desk shifts whenever necessary.
  • Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.

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Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

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