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Front Office Operations Manager Jobs in Hawaii (NOW HIRING)

Hilton Worldwide Holdings

Front Desk Supervisor

Hilo, HI · On-site

$17.25 - $22.50/hr

Description The Hotel Front Desk Supervisor oversees daily front office operations, leading staff ... Manage cash drawers, verify billing, process adjustments, and assist with auditing daily ...

New

prh

Front Office Agent (Full Time)

Kamuela, HI

$17.75 - $21.75/hr

Front Office (FRN006) Band 1U HB Front Office Agent Primary Responsibilities: Greet and assist ... Able to work shift and days determined by the manager. * Able to work in excess of 40 hours per ...

prh

Front Office Agent (Full Time)

Kamuela, HI · On-site

$17.75 - $21.75/hr

Front Office (FRN006) Band 1U HB Front Office Agent Primary Responsibilities: Greet and assist ... Able to work shift and days determined by the manager. * Able to work in excess of 40 hours per ...

prh

Front Office Agent (Part Time)

Kamuela, HI · On-site

$17.75 - $21.75/hr

Division: Front Office (FRN006) Band 1U MK Front Office Agent Primary Job Functions: Greet and ... Able to work shift and days determined by the manager. * Able to work in excess of 40 hours per ...

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All JobsFront Office Operations JobsFront Office Operations Manager JobsFront Office Operations Manager Jobs in Hawaii

Front Office Operations Manager information

What is the difference between Front Office Operations Manager vs Front Desk Supervisor?

AspectFront Office Operations ManagerFront Desk Supervisor
ResponsibilitiesOversees overall front office functions, manages staff, and ensures guest satisfactionSupervises front desk staff, handles guest check-ins/outs, and manages daily operations
CredentialsTypically requires hospitality management experience, relevant certifications, and leadership skillsOften requires customer service experience and hospitality knowledge
Work EnvironmentOffice setting within hotels or resorts, overseeing multiple departmentsFront desk area, interacting directly with guests
Common UsageUsed in larger hotels or resorts with multiple departmentsCommon in smaller hotels or properties with a single front desk

The Front Office Operations Manager focuses on managing the entire front office department, including staff and operations, while the Front Desk Supervisor primarily oversees guest interactions and daily front desk activities. Both roles require hospitality experience, but the manager position involves broader responsibilities and strategic oversight.

How much is the salary of a front office operations manager?

The salary of a front office operations manager typically ranges from $45,000 to $80,000 annually, depending on experience, location, and the size of the organization. In larger hotels or corporate settings, salaries can exceed this range, and additional benefits may be included.

What is front office operations management?

Front office operations management involves overseeing the daily functions of the front desk, reception, and guest services in a hospitality or corporate environment. It includes managing staff, ensuring customer satisfaction, and coordinating communication between departments using tools like property management systems or customer relationship management software.

What are the key skills and qualifications needed to thrive as a front office operations manager, and why are they important?

To thrive as a Front Office Operations Manager, you need expertise in front office procedures, staff supervision, and customer service, usually backed by a degree in hospitality or business management. Familiarity with property management systems (PMS) such as Opera or Amadeus, as well as proficiency in reservation software and Microsoft Office, is typically required. Exceptional communication, leadership, and problem-solving abilities help you manage teams and resolve guest concerns effectively. These skills ensure smooth front office operations, enhance guest satisfaction, and support overall business success.

How does a front office operations manager typically collaborate with other departments to ensure smooth guest experiences?

A Front Office Operations Manager works closely with housekeeping, maintenance, and food and beverage teams to coordinate guest services and resolve any issues quickly. Regular communication with these departments is essential, often through daily briefings or meetings, to align on guest arrivals, special requests, and room readiness. This collaborative approach helps address challenges such as overbooking, last-minute changes, or guest complaints efficiently, ensuring a seamless experience for all guests.

Is front office operations manager a stressful job?

A front office operations manager oversees guest services, staff coordination, and administrative tasks, which can involve high-pressure situations, especially during busy periods or emergencies. The role requires strong organizational skills, multitasking, and problem-solving, which can contribute to stress levels depending on workload and environment.

What is a front office operations manager?

Front Office Operations Managers oversee the daily operations of a business’s front office, typically in industries such as hospitality, healthcare, or corporate environments. Their responsibilities include managing front desk staff, ensuring excellent customer service, handling guest or client complaints, and coordinating with other departments to maintain smooth operations. They often implement procedures, train employees, and monitor performance to uphold company standards. Strong communication, organizational, and leadership skills are essential for this role.
What are popular job titles related to Front Office Operations Manager jobs in Hawaii? For Front Office Operations Manager jobs in Hawaii, the most frequently searched job titles are:
What job categories do people searching Front Office Operations Manager jobs in Hawaii look for? The top searched job categories for Front Office Operations Manager jobs in Hawaii are:
What cities in Hawaii are hiring for Front Office Operations Manager jobs? Cities in Hawaii with the most Front Office Operations Manager job openings:
Front Office Operations Manager jobs near you
Infographic showing various Front Office Operations Manager job openings in Hawaii as of June 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.

Front Desk Supervisor

Grand Naniloa Hotel Hilo - a DoubleTree by Hilton

Hilo, HI • On-site

$17.25 - $22.50/hr

Full-time

Re-posted 22 days ago

Job description

Description
The Hotel Front Desk Supervisor oversees daily front office operations, leading staff to ensure exceptional guest service. They handle scheduling, staff training, escalated guest complaints, and billing issues, while coordinating with housekeeping and management to maintain seamless check-ins, check-outs, and overall hotel operations.
Responsibilities
• Team Leadership: Train, schedule, and mentor front desk agents, acting as the floor role model.
• Guest Relations: Greet guests, oversee arrivals/departures, and efficiently resolve escalated complaints or special requests.
• Financial Oversight: Manage cash drawers, verify billing, process adjustments, and assist with auditing daily transactions.
• Operational Flow: Monitor room availability, manage group blocks, and relay pertinent shift information to incoming staff.
• Interdepartmental Coordination: Communicate regularly with Housekeeping, Maintenance, and Sales departments.
Qualifications
• Experience: 2-3 years of front office or guest service experience, ideally within the hospitality industry.
• Skills: Strong customer service, conflict resolution, proficiency in Property Management Systems (PMS), and basic math/accounting skills.
• Soft Skills: Excellent verbal communication, adaptability, and the ability to remain calm and professional under pressure.
• Education: High school diploma; an associate's or bachelor's degree in hospitality management is highly preferred.

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