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Front Office Assistant Jobs in Rochester, NY (NOW HIRING)

Anthony L. Ricci, DDS

Dental Assistant

Pittsford, NY · On-site

$20/hr

Ricci, DDS, is looking for a Dental Assistant/Front Office (floater) to join our dedicated team of professionals! Our practice is well-known for providing our community with extraordinary dental care ...

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All JobsFront Office JobsFront Office Assistant JobsFront Office Assistant Jobs in Rochester, NY

Front Office Assistant information

See Rochester, NY salary details

$10

$18

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How much do front office assistant jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for front office assistant in Rochester, NY is $18.11, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $19.66 per hour, depending on experience, location, and employer.

What is a front office assistant?

Front Office Assistants are administrative professionals who manage the front desk operations of an organization. Their main responsibilities include greeting visitors, answering phone calls, handling correspondence, scheduling appointments, and performing various clerical duties. They play a key role in creating a positive first impression for clients and guests, as well as supporting the smooth functioning of office activities. Front Office Assistants need strong communication, organizational, and multitasking skills to be effective in this role.

What are the key skills and qualifications needed to thrive as a front office assistant, and why are they important?

To thrive as a Front Office Assistant, you need strong organizational skills, attention to detail, and proficiency in administrative tasks, usually supported by a high school diploma or equivalent. Familiarity with office management software such as Microsoft Office Suite, scheduling tools, and multi-line telephone systems is typically required. Excellent interpersonal skills, professionalism, and effective communication help you create a positive first impression and handle diverse client interactions. These abilities are essential for ensuring smooth office operations, efficient workflow, and delivering a welcoming experience to visitors and staff.

What are some common challenges faced by front office assistants and how can they be managed effectively?

Front Office Assistants often encounter challenges such as managing high volumes of calls and visitors simultaneously, handling difficult or upset clients, and maintaining organization in a fast-paced environment. Effective time management, clear communication skills, and staying calm under pressure are key to overcoming these obstacles. Familiarity with office technology and proactive problem-solving also help Front Office Assistants provide efficient support to both staff and visitors.

What is the difference between Front Office Assistant vs Receptionist?

AspectFront Office AssistantReceptionist
CredentialsHigh school diploma; some roles may prefer customer service or administrative certificationsHigh school diploma; customer service experience often preferred
Work EnvironmentHotels, corporate offices, healthcare facilities, retailHotels, medical offices, corporate reception areas
Job ResponsibilitiesGreeting visitors, answering calls, scheduling, administrative supportWelcoming visitors, answering phones, managing appointments

Both roles involve front-desk duties, but Front Office Assistants often have broader administrative responsibilities and may work in various industries, while Receptionists primarily focus on greeting visitors and handling calls in specific settings like hotels or clinics.

Can you get a front office assistant job with no experience?

Front Office Assistant positions often do not require prior experience, as employers may provide on-the-job training for tasks like greeting visitors, answering phones, and managing schedules. Having good communication skills, a professional appearance, and basic computer knowledge can improve chances of securing such a role without experience.

What are the most commonly searched types of Front Office jobs in Rochester, NY?

The most popular types of Front Office jobs in Rochester, NY are:

What are popular job titles related to Front Office Assistant jobs in Rochester, NY?

For Front Office Assistant jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Front Office Assistant jobs in Rochester, NY look for?

The top searched job categories for Front Office Assistant jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Front Office Assistant jobs?

Cities near Rochester, NY with the most Front Office Assistant job openings:

Front Office Assistant jobs near you
Infographic showing various Front Office Assistant job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, and 3% Contract. Highlights an 89% Physical, 5% Hybrid, and 6% Remote job distribution, with an average salary of $37,661 per year, or $18.1 per hour.

Hotel Front Desk Supervisor

Rochester, NY

Indus Hospitality Group, Inc
Traveler Accommodation • 501 - 1,000 employees
Learn more about Indus Hospitality Group, Incexternal

$16.75 - $21.75/hr

Other

Re-posted 7 days ago

Job description

Summary

The Front Desk Supervisor is a working supervisor and the front office team leader responsible for assisting the Guest Service Manager in the training (task specific), supervision, and support of the front office staff, including front desk and night audit, in providing outstanding service experiences for all guests. Special emphasis is placed on accommodating guest preferences, flexibility with work assignments, efficiency, quality, social demeanor and appearance that contributes to a hospitable environment.


Responsibilities

  • Provide pleasant and professional services to all guests.
  • Assist the Guest Service Manager in directing, training, and mentoring all front office staff members in providing timely, efficient, enthusiastic, friendly, and personalized service for all guests.  
  • Assist the Guest Service Manager with a variety of administrative support tasks including: daily / weekly / monthly reports, processing accounts receivable, and handling guest billing issues.
  • Perform check-in and check-out services, properly record sales transactions and secure accurate payment, coordinate van services, answer telephones, take guestroom reservations, monitor room availability, block rooms, run reports, handle guest mail and messages, program wake-up calls, and perform a variety of other tasks conducive to the efficient operation of the front office.
  • Be knowledgeable of the hours of operation of all hotel services and aggressively sell such services.
  • Be knowledgeable of hotel safety, security, and emergency procedures and equipment as related to department responsibilities and perform or dispatch any necessary functions. 
  • Facilitate and maintain on-going communication and collaboration with staff with the aim of achieving high levels of cooperation and service excellence. 
  • Check all lobby fixtures, equipment, and conditions (lights, heating/cooling, furniture, wallpaper, etc.) for proper operation, settings, and maintenance. Report deficiencies. 
  • Ensure the cleanliness of the front office, lobby, and surrounding areas.
  • Properly maintain all work equipment, tools, and supplies.
  • Respond to guest requests and inquiries with appropriate level of sensitivity and immediacy while upholding business goals.
  • Responsible for knowing and complying with all items on the position’s training checklist.
  • Comply with all department, hotel, and company policies and procedures.
  • Perform any assigned task not outlined above that the associate has the ability to perform.
  • Shifts may vary depending on needed coverage (Shifts Include: 7am-3pm, 3pm- 11pm or 11pm- 7am)


Qualifications

Six to 12 months related experience and/or training; High school diploma or general education degree (GED); or equivalent combination of education and experience. Minimum 18 years of age.


Physical Demands

The associate must regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. 


Work Environment

While performing the duties of this Job, the associate is occasionally exposed to fumes or airborne particles, chemicals and dust. The noise level in the work environment is usually moderate. The associate works in an environment open to the general public.


Why Join Indus Hospitality Group?


At Indus Hospitality Group, we offer a dynamic work environment that fosters growth, innovation, and collaboration. Our team provides exceptional service and creates memorable experiences for both our guests and employees. Joining us means being part of a supportive, inclusive culture where your contributions are valued, and your career development is a priority.

We are committed to providing you with opportunities for personal and professional growth, ensuring that you have the tools and resources to thrive in your role. If you are a self-motivated, detail-oriented individual with a passion for recruitment, we invite you to apply for this exciting opportunity to make a meaningful impact on our team and help shape the future of our organization.

Come grow with us at Indus Hospitality Group!