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Front Desk Room Controller Jobs (NOW HIRING)

Illinois Beach Hotel LLC

Front Desk Associate

Zion, IL · On-site

$16.50/hr

With a 92-room hotel, full-service dining, conference and event space, and a campground store, our ... FRONT DESK ASSOCIATE Responsibilities: * In a professional and accurate manner, provide relevant ...

NEG282 LLC

FRONT DESK ASSOCIATE

Death Valley, CA · On-site

$15.50 - $16/hr

... front desk duties involving efficient and timely reservations, check-ins / check-outs. Be an ... Efficiently and professionally handle guest reservations and room assignments, accommodating ...

Explor Crater Lake

Front Desk Associate

Crater Lake, OR · On-site

$16 - $17/hr

... front desk duties involving efficient and timely reservations, check-ins / check-outs. Be an ... Efficiently and professionally handle guest reservations and room assignments, accommodating ...

Comfort Inn At The Park Mill

Front Desk Agent

Fort Mill, SC

$12.50 - $15.75/hr

... open the room for the next sell. * Regularly calculates and/or posts monies, receipts, guest ... Pro-longed standing indoors with thermostatically climate-controlled work station * Must be willing ...

Comfort Inn Charleston Downtown

Front Desk Agent

Charleston, SC · On-site

$13.25 - $16.75/hr

... open the room for the next sell. * Regularly calculates and/or posts monies, receipts, guest ... Pro-longed standing indoors with thermostatically climate-controlled work station What we offer you ...

The Abbey Resort

Front Desk Supervisor

Fontana, WI · On-site

$17/hr

... room blocking. • Basic understanding of PMS systems, Microsoft (Word/Excel/Outlook) • Ability ... Well lit, temperature controlled, indoor lobby setting. Standing behind a high desk on hard surface ...

Vinayaka Hospitality

Front Desk Supervisor

Oak Brook, IL · On-site

$20 - $21/hr

Review the daily room availability and inform staff. Check status of departures on a daily basis ... Temperature is moderate and controlled by hotel environmental systems. Requirements PHYSICAL ...

Retro Fitness

Front Desk

Pasadena, TX · On-site

$13 - $16/hr

Front Desk Position The Front Desk is the first face people see when they enter the club. You will ... Fun team environment with room to grow Compensation: $13.00 - $16.00 per hour We are an equal ...

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How much do front desk room controller jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for front desk room controller in the United States is $14.59, according to ZipRecruiter salary data. Most workers in this role earn between $12.50 and $16.11 per hour, depending on experience, location, and employer.

What is a front desk room controller?

A Front Desk Room Controller is a hotel employee responsible for managing guest room assignments and ensuring optimal room occupancy. They coordinate with housekeeping and maintenance teams to make sure rooms are ready for guests and handle special requests, such as room upgrades or preferences. This role also involves resolving booking conflicts and working closely with the front desk staff to provide a smooth check-in and check-out experience. Room Controllers play a crucial part in maximizing hotel revenue and maintaining guest satisfaction.

How does a front desk room controller typically work with housekeeping and maintenance teams to resolve guest room issues?

As a Front Desk Room Controller, you play a crucial role in coordinating room assignments and addressing guest requests. You regularly communicate with housekeeping to track room status updates and prioritize cleaning schedules based on arrivals and special requests. When maintenance issues arise, you're responsible for quickly notifying the appropriate staff and ensuring rooms are ready and problem-free before guests check in. Strong collaboration and communication skills are essential, as you'll often act as the liaison between the front desk, housekeeping, and maintenance to deliver a seamless guest experience.

What are the key skills and qualifications needed to thrive as a front desk room controller, and why are they important?

To thrive as a Front Desk Room Controller, you need strong organizational skills, attention to detail, and a background in hospitality or hotel management, often supported by a high school diploma or relevant experience. Familiarity with property management systems (PMS) like Opera or OnQ and reservation management software is typically required. Exceptional communication, problem-solving abilities, and a customer-focused mindset help you excel in guest interactions and coordinate with housekeeping and maintenance teams. These skills ensure efficient room assignments, guest satisfaction, and smooth hotel operations.

What is the difference between Front Desk Room Controller vs Front Desk Agent?

AspectFront Desk Room ControllerFront Desk Agent
Primary ResponsibilitiesOversees room assignments, manages guest requests, coordinates with housekeeping and maintenanceChecks in/out guests, handles reservations, provides customer service
Required CredentialsHigh school diploma or equivalent; hospitality experience preferredHigh school diploma or equivalent; customer service skills
Work EnvironmentHotel front desk, often in supervisory capacityHotel front desk, direct guest interaction
Industry UsageCommon in larger hotels with complex room managementStandard role in most hotels and accommodations

The Front Desk Room Controller typically has more responsibilities related to managing room logistics and coordinating staff, whereas the Front Desk Agent focuses on guest check-in/out and customer service. Both roles require similar credentials and work in the hotel front desk environment, but the Room Controller often holds a supervisory or specialized position within the front desk team.

What cities are hiring for Front Desk Room Controller jobs?

Cities with the most Front Desk Room Controller job openings:

What states have the most Front Desk Room Controller jobs?

States with the most job openings for Front Desk Room Controller jobs include:

What are popular job titles related to Front Desk Room Controller jobs?

For Front Desk Room Controller jobs, the most frequently searched job titles are:

Infographic showing various Front Desk Room Controller job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 69% Full Time, 22% Part Time, 1% Temporary, and 6% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $30,338 per year, or $14.6 per hour.

Front Desk Room Reservation Clerk

Hogansburg, NY • On-site

Mohawk Casino
See more jobs at Mohawk Casinoexternal

$17/hr

Other

Re-posted 25 days ago

Job description

Job Title: Front Desk Room Reservation Clerk
Department: Hotel Operations
Starting Rate: $17.00 per hour
Reports To: Front Desk Supervisor/Manager
FLSA Status: Non-Exempt
License Type: Work Permit
Closing Date: Open Until Filled
JOB SUMMARY: Exhibits a friendly, helpful and courteous manner when dealing with our guests and fellow associates. Responsible for performing the functions of the front desk clerk which includes; check-ins, check outs, reservations, answers telephones, provide wake up calls and also provide information to guests on the hotels facilities, functions and locations. The position requires the ability to work flexible hours, be reliable and responsible for scheduled shifts.
ESSENTIAL DUTIES & RESPONSIBILITIES include the following:
  • Exhibits a friendly, helpful and courteous manner when dealing with our guests and fellow associates.
  • Constantly seeks ways to improve friendly, helpful service and reduce customer wait time to positively impact department's customer service ratings.
  • Professional appearance and demeanor required
  • Responsible for registering guests into the computer, verifying reservations, addresses and credit information
  • Responsible for the accurate check-in-and check-out of guests. Prepare and complete paperwork necessary for the front desk operation ensuring payment.
  • Experience in data entry of hotel software system and dealing with the public is required.
  • Ensures that housekeeping cleans all rooms prior to issuing keys.
  • Responsible for posting charges, settling accounts for individuals, groups and check-outs communicated through housekeeping.
  • Receives cash, credit cards and comps in payment, obtaining proper approval and authorization.
  • Maintains an operating bank, renders bills and issues change.
  • Provides reservations for Casino/Hotel guests who include restaurants, and special events on property.
  • Ensures the timely delivery of all messages, mail and packages left for guest and departments within the Hotel/Casino.
  • Works closely with Player Development / Guest Services Department and Hotel Sales and Catering to ensure that all complimentary and high-end amenity offerings are provided consistent with the agreed upon arrangements.
  • Empowered to ensure guest's problems/complaints are resolved in a prompt, courteous and efficient manner using service recovery tools.
  • Observes and adheres to Akwesasne Mohawk Casino Safety policies and procedures
  • Computer usage skills required. Proficiency in Microsoft Word, Office 97, Outlook, Excel, and LMS system knowledge
  • Must be able to work a flexible schedule including nights, weekends and holidays when necessary.

  • Perform other duties as assigned by the Front Desk Manager and or Director.

SUPERVISORY RESPONSIBILITIES: This position has no supervisory responsibilities.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required to successfully complete the essential duties of the position with or without reasonable accommodation. Typing and data entry ability, sitting and telephone use. Computer knowledge, excellent customer service skills. Must be able to work weekends and all shifts.
Minimum qualifications: High school diploma or General Education Diploma (GED)
preferred qualifications: Previous hospitality experience considered an asset.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job with or without reasonable accommodation. This position requires climbing, balancing, standing, keyboarding, talking, hearing, repetitive motions and exerting up to 25 pounds of force occasionally to lift carry, push, pull or otherwise move objects.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job with or without reasonable accommodation. The position exists in a casino environment where there is regular and frequent exposure to noise and cigarette smoke from the casino floor.
CERTIFICATES, LICENSES, REGISTRATIONS: Must obtain and maintain a St. Regis Mohawk Tribal Gaming Work Permit which requires a criminal background check to be used solely for employment purposes. Successful candidates for employment must submit to and pass a drug test for illegal substances prior to employment being confirmed. In case of a positive result, the candidate is not eligible for employment with the Mohawk Gaming Enterprises. Employment will not begin until process is complete.
NATIVE PREFERENCE: The Mohawk Gaming Enterprise utilizes a Native American preference policy in hiring, training, and promotion. When there is a job opening or training opportunity, the Gaming Enterprise will evaluate all candidates for the position and will select the most qualified candidate. In the event two or more candidates meet all of the job requirements and have substantially similar qualifications, the Gaming Enterprise will utilize the preference policy to make the final determination on who will be offered the opportunity or position. When preference is utilized, first priority will be given to enrolled members of the Saint Regis Mohawk Tribe. Second priority will be given to members of other federally recognized Tribal Nations and/or First Nations citizens from Canada. All other individuals will be third priority.
"The Mohawk Gaming Enterprise is an Equal Employment Opportunity Employer."

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