Overview
Scope of Position:ย Theย Associate,ย Guestย Services willย look after the needs of each guest upon arrival, throughout their stay, and during the checkout process.ย This position is expected toย display a knowledgeable and professional manner to provide the best retreat experience possible for each guest. ย
Reports to:ย Manager,ย Frontย Desk andย Reservations
WinShape Foundation is aย Biblically-basedย Christian non-profit organization thatย seeksย to glorify God by creating transformational, Christ-centered experiences for people in every stage of life. We do this through five core ministries that each use scriptural truth to offer summer camp, foster care, team and leader development, college student discipleship, and marriage enrichment. To view our full Statement of Faith, clickย here.ย
Responsibilities
- Perform activities required for providing services to the guests of the retreat, including but not limited to greeting guests in the parking lot, assisting with baggage, guest check in/checkouts, room key distribution, guest information inย PMS, retail cash register, reports/programming, and restocking guest literatureย and other Chalet amenities.ย
- Participate in an ongoing training program toย demonstrateย proficiencyย with theย PMS and other systemsย that will ensure consistent front desk service.ย
- Review daily room occupancy and rate totals, cross checks batch registration with system check-ins andย submittingย daily deposits.ย
- Record revenue totals for cash, checks, and credit card transactions andย closingย the POS daily.ย
- Generate automated accounting reports and processing for the night audit.ย
- Monitor and clean as needed the Grand Chalet to meet standardsย
- Clean, monitor, and stock the drink stationย
- Stock Linens and Supplies at Front Desk and in retail as neededย
- Provide other services as defined by Guest Services Leadershipย
Qualifications
- High School diploma or equivalentย
- 1 to 3 years' experience in customer service,ย hospitalityย or a related fieldย
- Experience in dealing with guests in a non-intrusive, supportive, andย grace-basedย manner.ย
- Excellent interpersonal and communication skillsย
- Valid Driver's Licenseย and acceptable driving recordย ย
- Committed to being present atย appropriate timesย to work - 40/45 hoursย weekly, all shifts all daysย
- Proficiencyย in Microsoft Office Products and/or knowledge of a property management system (Maestro)ย
- Ability to lift and/or carry objects weighing up to 25 lbs.ย
- Exhibit the following competencies: dependability, team player, job knowledge, initiative, problem solvingย
- Commitment to WinShape Foundation purpose and Core Valuesย
Employment Type: PART_TIME