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Front Desk Manager Jobs in Spring Lake, MI (NOW HIRING)

Parkland Hospitality

Front Desk Agent

Muskegon, MI

$13.25 - $16.50/hr

Front Desk Manager Summary : Guest Services is often the first impression for guests. A front desk agent, checks guests in and out of hotel rooms, make reservations, manages guest accounts, answers ...

Shoreline Inn

Front Desk Agent

Muskegon, MI · On-site

$12.75 - $16.25/hr

Front Desk Manager Summary : Guest Services is often the first impression for guests. A front desk agent, checks guests in and out of hotel rooms, make reservations, manages guest accounts, answers ...

Parkland Hospitality

Front Desk Agent

Muskegon, MI

$13.25 - $16.50/hr

Front Desk Manager Summary : Guest Services is often the first impression for guests. A front desk agent, checks guests in and out of hotel rooms, make reservations, manages guest accounts, answers ...

Shoreline Inn

Front Desk Agent

Muskegon, MI · On-site

$12.75 - $16.25/hr

Front Desk Manager Summary : Guest Services is often the first impression for guests. A front desk agent, checks guests in and out of hotel rooms, make reservations, manages guest accounts, answers ...

Parkland Properties

Front Desk Agent

Muskegon, MI · On-site

$12.75 - $16.25/hr

Front Desk Manager Summary : Guest Services is often the first impression for guests. A front desk agent, checks guests in and out of hotel rooms, make reservations, manages guest accounts, answers ...

BarFly

Front Desk- HopCat

Holland, MI · On-site

$13 - $16.75/hr

Mission Set the tone for an outstanding HopCat visit by warmly welcoming every guest, managing the ... Remain present and attentive at the front desk, acknowledging arriving and departing guests ...

Lodgco Hospitality

Front Desk Agent

Grand Rapids, MI · On-site

$15/hr

We are committed to revenue growth and maximizing the value of the assets we manage while fostering ... Responsible for serving guests at the front desk while providing the highest level of services ...

HOSPITALITY SPECIALISTS INC

Front Desk Agent

Holland, MI · On-site

$15 - $16/hr

Assistant General Manager; General Manager Job Summary: To ensure a high level of guest ... Ensure the cleanliness of the front desk and back office area at all times. Keep computer equipment ...

HOSPITALITY SPECIALISTS INC

Front Desk Agent

Holland, MI · On-site

$15 - $16/hr

Assistant General Manager; General Manager Job Summary: To ensure a high level of guest ... Ensure the cleanliness of the front desk and back office area at all times. Keep computer equipment ...

Hospitality Specialists, Inc.

Front Desk Agent

Holland, MI · On-site

$13.25 - $16.75/hr

Assistant General Manager; General Manager Job Summary: To ensure a high level of guest ... Ensure the cleanliness of the front desk and back office area at all times. Keep computer equipment ...

Dental Dreams

Front Desk (Muskegon)

Muskegon, MI · On-site

$15 - $17/hr

Dental Dreams in Muskegon, MI is now hiring Front Desk Receptionists to join our talented and ... Managers. We offer competitive pay, benefits, vacation time, and much more! KOS Services Inc ...

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Front Desk Manager information

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How much do front desk manager jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for front desk manager in Spring Lake, MI is $17.48, according to ZipRecruiter salary data. Most workers in this role earn between $14.86 and $19.23 per hour, depending on experience, location, and employer.

What is a front desk manager?

A front desk manager works in a customer service capacity in an office, hotel, hospital, retail store, casino, or similar business. As a front desk manager, your main job duties include overseeing the front desk staff, including receptionists and other customer service workers, making guests feel welcomed, and resolving any customer issues. Customer service and communications skills are essential in this career, and having management experience is helpful. Depending on the employer, educational qualifications for this job include a high school diploma or a degree in hospitality management. An associate or bachelor’s degree may be necessary for advancement within the company.

What are the key skills and qualifications needed to thrive as a front desk manager, and why are they important?

To thrive as a Front Desk Manager, you need strong organizational abilities, customer service expertise, and experience in hospitality or office administration, often supported by a relevant degree or certification. Familiarity with property management systems (PMS), reservation software, and office productivity tools is typically required. Excellent communication, problem-solving, and leadership skills help you manage staff and deliver outstanding guest experiences. These skills ensure efficient front desk operations, high customer satisfaction, and smooth coordination within the facility.

What are some common challenges faced by front desk managers and how can they be addressed?

Front Desk Managers often encounter challenges such as handling high volumes of guest check-ins and check-outs, resolving guest complaints efficiently, and managing team schedules to ensure adequate coverage. Successfully addressing these requires strong organizational and communication skills, as well as the ability to remain calm under pressure. Many Front Desk Managers find that regular staff training, implementing clear procedures, and fostering a supportive team environment help minimize issues and maintain high levels of guest satisfaction.

What is the difference between Front Desk Manager vs Receptionist?

AspectFront Desk ManagerReceptionist
ResponsibilitiesOversees front desk operations, manages staff, handles escalations, and ensures guest satisfactionGreets visitors, answers phones, schedules appointments, and performs administrative tasks
Required CredentialsHigh school diploma; experience in customer service; leadership skillsHigh school diploma or equivalent; strong communication skills
Work EnvironmentHotels, corporate offices, healthcare facilitiesHotels, clinics, offices

The Front Desk Manager typically has more responsibilities, including supervising staff and managing operations, while the Receptionist focuses on greeting visitors and administrative support. Both roles require strong communication skills and customer service experience, but the Front Desk Manager often needs leadership abilities and experience in managing a team.

How much do front desk managers make in the US?

Front desk managers in the US typically earn an average salary of around $40,000 to $55,000 per year, depending on experience, location, and the size of the organization. They often require strong customer service skills, organizational abilities, and familiarity with reservation or management software.

Is a front desk manager a stressful job?

A front desk manager role can be stressful due to the need to handle guest complaints, manage multiple tasks simultaneously, and ensure smooth operations. The job often requires strong communication, problem-solving skills, and the ability to work in a fast-paced environment, which can contribute to stress levels.
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Front Desk Manager jobs near you

Front Desk Agent

Parkland Hospitality

Muskegon, MI

$13.25 - $16.50/hr

Full-time

Re-posted 7 days ago

Job description

Job Title: Front Desk Agent

Department: Guest Services

Reports To: Front Desk Manager

Summary: Guest Services is often the first impression for guests. A front desk agent, checks guests in and out of hotel rooms, make reservations, manages guest accounts, answers questions about the property and provides recommendations for the surrounding area. Knowledgeable service and helpful guidance will assure guests have a great experience and meet high quality standards.

Duties and Responsibilities:

  • Transmits and receives telephone messages
  • Makes and confirms reservations
  • Greets, registers, and assigns rooms to guests
  • Checks guests into and out of the hotel
  • Handles all payment received and balances all monetary transactions
  • Posts charges such as room, food, alcohol or packages to guest accounts
  • Keeps records of room availability, guests' accounts and maintains emergency reports
  • Answers inquiries pertaining to hotel services; registration of guests; shopping, dining, entertainment, and travel directions
  • Advises guests of available activities such as swimming, boating, parks and local attractions
  • Stamps, sorts, and distributes incoming mail, packages and messages
  • Distributes room keys to the appropriate parties and ensures guest privacy is maintained
  • Reports any maintenance, cleaning, security or safety issues to the appropriate staff
  • Responds and follows up on all guest requests to ensure customers are satisfied
  • Compiles, completes and distributes reports to management and relevant staff
  • Cleans designated areas of the lobby and front desk area to ensure they are visually appealing and well organized
  • Perform other duties as assigned; including guest room tours, concierge services, special guest requests, etc.

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