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Front Desk Manager Jobs in Rutland, VT (NOW HIRING)

Woodstock Inn & Resort

Front Desk Manager

Wood Stock, VT · On-site

$65K/yr

The Front Desk Manager leads the daily operations of the Front Desk, ensuring a seamless, welcoming, and personalized guest experience from arrival through departure. This role is responsible for ...

Woodstock Inn & Resort

Front Desk Manager

Wood Stock, VT · On-site

$65K/yr

The Front Desk Manager leads the daily operations of the Front Desk, ensuring a seamless, welcoming, and personalized guest experience from arrival through departure. This role is responsible for ...

CEDARBROOK MOTOR INN INC

Hotel Front Desk

Killington, VT · On-site

$16 - $18/hr

Responsibilities for Front Desk Agent Check guests in and out of their rooms Answer any questions ... management skills Incredibly detail oriented Able to work nights, weekend and holidays Job Types ...

Planet Fitness

Front Desk Associate

Rutland, VT · On-site

$14.42 - $15.42/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Resolve member concerns and escalate to a Manager as needed. * Answer phones in a friendly manner ...

Planet Fitness

Front Desk Associate

Rutland, VT · On-site

$14.42 - $15.42/hr

About the Front Desk Associate Role: As a Front Desk Associate, you will be responsible for ... Resolve member concerns and escalate to a Manager as needed. * Answer phones in a friendly manner ...

Planet Fitness

Front Desk Associate

Rutland, VT

$14.42 - $15.42/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Resolve member concerns and escalate to a Manager as needed. * Answer phones in a friendly manner ...

Planet Fitness

Front Desk Associate

Rutland, VT · On-site

$14.42 - $15.42/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Resolve member concerns and escalate to a Manager as needed. * Answer phones in a friendly manner ...

Planet Fitness

Overnight Front Desk Associate

Rutland, VT · On-site

$14.92 - $15.92/hr

As an Overnight Front Desk Associate, you will be responsible for providing a superior level of ... Resolve member concerns and escalate to a Manager as needed. * Answer phones in a friendly manner ...

Planet Fitness

Overnight Front Desk Associate

Rutland, VT · On-site

$14.92 - $15.92/hr

As an Overnight Front Desk Associate, you will be responsible for providing a superior level of ... Resolve member concerns and escalate to a Manager as needed. * Answer phones in a friendly manner ...

Planet Fitness

Overnight Front Desk Associate

Rutland, VT · On-site

$14.92 - $15.92/hr

As an Overnight Front Desk Associate, you will be responsible for providing a superior level of ... Resolve member concerns and escalate to a Manager as needed. * Answer phones in a friendly manner ...

Sa2 Hospitality Llc

Front Desk Clerk

Rutland, VT · On-site

$14 - $16/hr

Days Inn Rutland VT is seeking a Front desk host. This position will be responsible for developing new hotel business while providing outstanding service to our existing repeat group clientele.

Sa2 Hospitality Llc

Front Desk Clerk

Rutland, VT · On-site

$14 - $16/hr

Days Inn Rutland VT is seeking a Front desk host. This position will be responsible for developing new hotel business while providing outstanding service to our existing repeat group clientele.

Vail Resorts

Front Desk Agent

Ludlow, VT · On-site

$20 - $23/hr

As the Front Desk Associates, you are the face of the hotel! You are the first point of contact for all guests and help make their stay a memorable one. If you are new to hospitality, Front Desk ...

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How much do front desk manager jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for front desk manager in Rutland, VT is $20.07, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $22.07 per hour, depending on experience, location, and employer.

What is a front desk manager?

A front desk manager works in a customer service capacity in an office, hotel, hospital, retail store, casino, or similar business. As a front desk manager, your main job duties include overseeing the front desk staff, including receptionists and other customer service workers, making guests feel welcomed, and resolving any customer issues. Customer service and communications skills are essential in this career, and having management experience is helpful. Depending on the employer, educational qualifications for this job include a high school diploma or a degree in hospitality management. An associate or bachelor’s degree may be necessary for advancement within the company.

What are the key skills and qualifications needed to thrive as a front desk manager, and why are they important?

To thrive as a Front Desk Manager, you need strong organizational abilities, customer service expertise, and experience in hospitality or office administration, often supported by a relevant degree or certification. Familiarity with property management systems (PMS), reservation software, and office productivity tools is typically required. Excellent communication, problem-solving, and leadership skills help you manage staff and deliver outstanding guest experiences. These skills ensure efficient front desk operations, high customer satisfaction, and smooth coordination within the facility.

What are some common challenges faced by front desk managers and how can they be addressed?

Front Desk Managers often encounter challenges such as handling high volumes of guest check-ins and check-outs, resolving guest complaints efficiently, and managing team schedules to ensure adequate coverage. Successfully addressing these requires strong organizational and communication skills, as well as the ability to remain calm under pressure. Many Front Desk Managers find that regular staff training, implementing clear procedures, and fostering a supportive team environment help minimize issues and maintain high levels of guest satisfaction.

What is the difference between Front Desk Manager vs Receptionist?

AspectFront Desk ManagerReceptionist
ResponsibilitiesOversees front desk operations, manages staff, handles escalations, and ensures guest satisfactionGreets visitors, answers phones, schedules appointments, and performs administrative tasks
Required CredentialsHigh school diploma; experience in customer service; leadership skillsHigh school diploma or equivalent; strong communication skills
Work EnvironmentHotels, corporate offices, healthcare facilitiesHotels, clinics, offices

The Front Desk Manager typically has more responsibilities, including supervising staff and managing operations, while the Receptionist focuses on greeting visitors and administrative support. Both roles require strong communication skills and customer service experience, but the Front Desk Manager often needs leadership abilities and experience in managing a team.

How much do front desk managers make in the US?

Front desk managers in the US typically earn an average salary of around $40,000 to $55,000 per year, depending on experience, location, and the size of the organization. They often require strong customer service skills, organizational abilities, and familiarity with reservation or management software.

Is a front desk manager a stressful job?

A front desk manager role can be stressful due to the need to handle guest complaints, manage multiple tasks simultaneously, and ensure smooth operations. The job often requires strong communication, problem-solving skills, and the ability to work in a fast-paced environment, which can contribute to stress levels.
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Front Desk Manager

Wood Stock, VT • On-site

Woodstock Inn & Resort
Traveler Accommodation • 201 - 500 employees
Learn more about Woodstock Inn & Resortexternal

$65K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 19 days ago

Job description

New England culture and elegant accommodations await at the Woodstock Inn & Resort. Set against the iconic and beautiful village of Woodstock, Vermont, the Woodstock Inn is a year-round destination wrapped in luxury and history. From gorgeous, wood-beam bed frames to plush, hand-dyed blankets, each of our 142 rooms and suites embraces Vermont’s signature style.

One of the most beloved resorts in New England, The Woodstock Inn & Resort, is seeking a Front Desk Manager to join the team.

Job Summary: 

The Front Desk Manager leads the daily operations of the Front Desk, ensuring a seamless, welcoming, and personalized guest experience from arrival through departure. This role is responsible for team leadership, scheduling, and systems oversight, while upholding the highest standards of hospitality, safety, and operational excellence.

As a visible leader within the Front Office, the Front Desk Manager sets the tone for service, fosters a culture of connection, and ensures consistency across all guest touchpoints. A strong command of Front Desk operations, paired with sound judgment and a proactive approach, is essential to success in this role.

Job Specifications: 

  • Expected Salary Range: Starting $65,000
    • The pay scale shown is the range that we reasonably expect to pay. Actual compensation offered may be adjusted based on a candidate’s qualifications and/or experience.

Job Responsibilities:

  • Efficiently conduct, delegate and supervise all functions of the Front Desk.
  • Serve as Manager on Duty as assigned by the Front Office Manager and follow procedures and standards providing leadership across the property.
  • Respond to operational challenges, including guest concerns, emergencies, and staffing needs, with professionalism and sound judgment
  • Maintain close coordination with Reservations, Housekeeping, and other departments to manage arrivals, departures, and overall flow of the day
  • Observe other departments of the hotel for excellent and deficient service and have sufficient knowledge of all areas to properly comment on the same to the Front Office Manager.
  • Monitor lobby area, Front Desk and telephone operations during peak periods.
  • Be familiar with all alarm systems in the Inn and local properties owned by the Resort.
  • Be familiar with fire and other emergency procedures and assume a leadership role in all emergency situations.
  • Ensure consistent communication of daily priorities, VIP arrivals, group activity, and operational updates to the team
  • Maintain complete knowledge of and compliance with all departmental policies and service procedures and standards.
  • Maintain positive guest relations at all times.
  • Solicit guest feedback to ensure guest satisfaction with service and amenities during the guest’s visit.
  • Monitor, investigate and resolve guest complaints, ensuring guest satisfaction.
  • Monitor maintenance of cleanliness, sanitation and organization of work areas, to include main lobby, lobby fireplace, front entrance and public spaces.
  • Coordinate use of lobby signs and other promotional material.
  • Maintain complete knowledge of:
    • All resort features/services, hours of operation.
    • All resort restaurant food concepts, menu price range, dress code and ambience.
    • All hotel room types, numbers/names, layout, appointments, ambience, amenities, and locations.
    • Daily house counts and expected arrivals and departures, to particularly include VIPs.
    • Scheduled daily group activities, names and location of meeting and banquet rooms.
    • Local events, attractions, holiday schedules.
  • Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
  • Adhere to all cashiering procedures.
  • Ensure communication of daily events, occupancy level, VIPs, group functions, etc. with Front Desk Agents at the start of each shift.
  • Test and coach employees’ knowledge of resort services, amenities, and activities; Monitor and coach job performance of Front Desk Agents.
  • Assist Front Desk, PBX, Guest Services, and Bell staff, as needed to ensure timely and exceptional guest service.
  • Provide guest room and resort tours.
  • Accept additional projects and responsibilities as assigned by the Front Office Manager.
  • Ability to work flexible hours, including evenings, weekends, holidays, and during high‑occupancy periods as required. 

Job Requirements: 

  • High school graduate or equivalent. College coursework or training in the hospitality industry desirable.
  • Minimum of 5-years hospitality experience in the lodging industry.
  • Previous supervisory or leadership experience in hospitality or a customer‑service–driven environment required. .
  • Ability to communicate effectively in spoken and written English.
  • Ability to learn and become a super-user of Property Management System (PMS)
  • Valid Vermont driver’s license.
  • Valid driver’s license and ability to pass motor vehicle check
  • Strong numerical and cash-handling aptitude
  • Ability to provide legible communication, including instructions and directions both orally and in written form.
  • Ability to:
    • Perform job functions with attention to detail, speed, and accuracy.
    • Prioritize and organize.
    • Resolve problems using rational judgment.
    • Provide and follow directions and instructions thoroughly.
    • Anticipate guest expectations and needs.
    • Work cohesively with department managers, supervisors and co-workers as part of a team.
    • Work with minimal supervision.
    • Maintain confidentiality of guest information and pertinent hotel data and information.
  • Be a self-starter, committed to high standards, and a team leader of the Front Office Department.
  • Fluency in a second language, preferably Spanish or French is a plus.
  • Knowledge of local restaurants, attractions, services, activities, suppliers, vendors.
  • Certification of previous training in guest relations, liquor, wine and food service.
  • An equivalent combination of relevant education, training, and experience that demonstrates the required knowledge and skills will also be considered.
  • Ability to remain in a stationary position for extended periods; Ability to move throughout the property as needed; Occasional light lifting or assistance with guest needs; Ability to communicate effectively with guests and team members; Visual acuity to perform job-related tasks.

We offer great resort privileges, discounts, and free employee meal to all employees.

This is a full-time, year-round position offering a competitive benefits package, after an initial waiting period that includes * Medical, Dental, and Vision Coverage, *Employer Paid: Life Insurance, Short-Term Disability and Long-Term Disability* Paid Time Off, * 401k Retirement Plan with Employer match.

Our success is the direct result of dynamic, dedicated people with a passion for hospitality who enjoy being part of a devoted, hard-working team. Come join our team!

The Woodstock Inn & Resort is an equal-opportunity employer.

Apply