ZipRecruiter

Log In

1

Front Desk Manager Jobs in Nepean, ON (NOW HIRING)

MHMI

Dental Administrator

Ottawa, ON

CA$24 - CA$27/hr

Organized, reliable, and able to manage a busy front desk environment. * Quick learner who is comfortable picking up new software and systems. How to Apply We'd love to hear from you! Please submit ...

MHMI

Dental Administrator

Ottawa, ON · On-site

$24 - $27/hr

Organized, reliable, and able to manage a busy front desk environment. * Quick learner who is comfortable picking up new software and systems. How to Apply We'd love to hear from you! Please submit ...

MHMI

Dental Administrator

Ottawa, ON · On-site

$24 - $27/hr

Organized, reliable, and able to manage a busy front desk environment. * Quick learner who is comfortable picking up new software and systems. How to Apply We'd love to hear from you! Please submit ...

MHMI

Dental Administrator

Ottawa, ON · On-site

CA$24 - CA$27/hr

Organized, reliable, and able to manage a busy front desk environment. * Quick learner who is comfortable picking up new software and systems. How to Apply We'd love to hear from you! Please submit ...

Quadreal

Assistant Community Manager

Hamilton, ON

CA$50K - CA$55K/yr

Its assets under management are $98.5 billion. From its foundation in Canada as a full-service real ... Support front desk functions from time to time, working out of the front desk vestibule or other ...

Masterbuilt Hotels

Guest Services Manager

Kanata, ON · On-site

Has in place an on-going training program for all front desk personnel * Assist the General Manager or their designate to ensure that all policies, procedures, legislative requirements are followed ...

Tommy Gun's Barber Shop

Guest Receptionist

Nepean, ON · On-site

Managing the wait list and working with Barbers * Follow the Tommy Guns system * Share National Promotions with Guests * Open/close duties * POS/transaction * Support overall barbershop cleanliness

next page

Showing results 1-20

All JobsFront Desk JobsFront Desk Manager JobsFront Desk Manager Jobs in Nepean, ON

Front Desk Manager information

What is a front desk manager?

A front desk manager works in a customer service capacity in an office, hotel, hospital, retail store, casino, or similar business. As a front desk manager, your main job duties include overseeing the front desk staff, including receptionists and other customer service workers, making guests feel welcomed, and resolving any customer issues. Customer service and communications skills are essential in this career, and having management experience is helpful. Depending on the employer, educational qualifications for this job include a high school diploma or a degree in hospitality management. An associate or bachelor’s degree may be necessary for advancement within the company.

What are the key skills and qualifications needed to thrive as a front desk manager, and why are they important?

To thrive as a Front Desk Manager, you need strong organizational abilities, customer service expertise, and experience in hospitality or office administration, often supported by a relevant degree or certification. Familiarity with property management systems (PMS), reservation software, and office productivity tools is typically required. Excellent communication, problem-solving, and leadership skills help you manage staff and deliver outstanding guest experiences. These skills ensure efficient front desk operations, high customer satisfaction, and smooth coordination within the facility.

What are some common challenges faced by front desk managers and how can they be addressed?

Front Desk Managers often encounter challenges such as handling high volumes of guest check-ins and check-outs, resolving guest complaints efficiently, and managing team schedules to ensure adequate coverage. Successfully addressing these requires strong organizational and communication skills, as well as the ability to remain calm under pressure. Many Front Desk Managers find that regular staff training, implementing clear procedures, and fostering a supportive team environment help minimize issues and maintain high levels of guest satisfaction.

What is the difference between Front Desk Manager vs Receptionist?

AspectFront Desk ManagerReceptionist
ResponsibilitiesOversees front desk operations, manages staff, handles escalations, and ensures guest satisfactionGreets visitors, answers phones, schedules appointments, and performs administrative tasks
Required CredentialsHigh school diploma; experience in customer service; leadership skillsHigh school diploma or equivalent; strong communication skills
Work EnvironmentHotels, corporate offices, healthcare facilitiesHotels, clinics, offices

The Front Desk Manager typically has more responsibilities, including supervising staff and managing operations, while the Receptionist focuses on greeting visitors and administrative support. Both roles require strong communication skills and customer service experience, but the Front Desk Manager often needs leadership abilities and experience in managing a team.

How much do front desk managers make in the US?

Front desk managers in the US typically earn an average salary of around $40,000 to $55,000 per year, depending on experience, location, and the size of the organization. They often require strong customer service skills, organizational abilities, and familiarity with reservation or management software.

Is a front desk manager a stressful job?

A front desk manager role can be stressful due to the need to handle guest complaints, manage multiple tasks simultaneously, and ensure smooth operations. The job often requires strong communication, problem-solving skills, and the ability to work in a fast-paced environment, which can contribute to stress levels.
More about Front Desk Manager jobs

What are the most commonly searched types of Front Desk jobs in Nepean, ON?

The most popular types of Front Desk jobs in Nepean, ON are:

What cities near Nepean, ON are hiring for Front Desk Manager jobs?

Cities near Nepean, ON with the most Front Desk Manager job openings:

Front Desk Manager jobs near you

Bilingual Guest Service Agent ( Part-Time )

FAIRMONT

Ottawa, ON • On-site

Part-time

Re-posted 10 days ago

Job description

Company Description

Located in the heart of Canada's capital next door to the Parliament Buildings, the landmark Fairmont Chateau Laurier hotel in Ottawa is looking to fill a role of Guest Services Agent.

What is in it for you:

  • Wonderful company culture - our colleagues are at the heart of all that we do
  • Food & Beverage discount of 50% in our restaurants
  • Employee benefit card offering discounted rates in Accor worldwide for you and your family
  • Learning programs through our academies designed to sharpen your skills
  • Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
  • Full rate of pay of $26.08/hour
Job Description

Reporting to the Front Desk Manager and Guest Services Manager, responsibilities and essential job functions include but are not limited to the following: 

  • Provide outstanding service to our internal and external guests
  • Assist with tour check-ins and greet the tour guide and groups when required
  • Generate reports for other departments in the hotel
  • Key member of crisis & emergency team
  • Register and checkout hotel guests
  • Act as an ambassador of Fairmont Château Laurier
  • Greet, check in and settle guest accounts while ensuring all service standards are followed
  • Assist Leadership in performing daily duties
  • Available evenings, weekends and holidays
  • Available to work overnight shift, when required
  • Follow all safety policies
  • Other duties as assigned
Qualifications
  • Fluent in both official languages (English and French) is a requirement
  • Previous Front Desk Agent experience in a similar environment
  • Excellent verbal and written skills
  • Must have the ability to handle cash effectively and accurately
  • Computer literate with exposure to Opera, Property Manager and Delphi, Word and Excel is preferable
  • Active listener, self-starter
  • Able to make decisions and take initiative
  • Ability to type 40 words per minute
  • Positive and pleasant attitude
  • Able to work alone
  • Strong team player
  • Detail oriented
  • Must be able to work in a very busy environment

Additional Information

Physical Aspects of Position (included but not limited to):

  • Standing during entire shift

Fairmont Château Laurier is proud to provide employment accommodation during the recruitment process. Should you require any accommodations, please notify us.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

AI disclosure: We use artificial intelligence to help screen and assess applications for this position. These tools assist our hiring team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. 

Fairmont logo

About Fairmont

Sourced by ZipRecruiter

Fairmont is a leading company, located in Phoenixville, Pennsylvania in the United States. The company thrives in the manufacturing industry, focusing on producing high-quality industrial equipment. Since its establishment, Fairmont has consistently delivered on its commitment to innovation, efficiency, and sustainability. Their products range from specialized machinery and tools to comprehensive industrial systems, making them an essential service in the industrial sector.

Industry

Finance and insurance

Company size

51 - 200 Employees

Headquarters location

Frederick, PA, US

Year founded

1971

View All Fairmont Jobs

Apply