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Front Desk Manager Jobs in Arizona (NOW HIRING)

Altitude Trampoline Park

Front Desk

Phoenix, AZ

$16.75 - $21.75/hr

Front Desk Manager Description INTRODUCTION The Front Desk Manager directs and coordinates the activities of the front desk including training and supervising all front desk staff members as well as ...

Altitude Trampoline Park

Front Desk

Gilbert, AZ

$15.25 - $19.75/hr

Front Desk Manager Description INTRODUCTION The Front Desk Manager directs and coordinates the activities of the front desk including training and supervising all front desk staff members as well as ...

Marriott

Front Desk Manager

Scottsdale, AZ

$17 - $22/hr

Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in ...

Marriott International

Front Desk Manager

Scottsdale, AZ · On-site

$56K - $70K/yr

Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in ...

Marriott

Front Desk Manager

Scottsdale, AZ · On-site

$17.25 - $22.25/hr

Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in ...

Marriott International

Front Desk Manager

Scottsdale, AZ · On-site

$61K - $78K/yr

Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in ...

Crestline Hotels and Resorts

Front Desk Agent

Phoenix, AZ

$13 - $16.50/hr

Front Desk Supervisor - Front Desk Manager - Front Office Manager - Operations Manager-Assistant General Manager - General Manager -Area Vice President of Operations Key Duties & Responsibilities:

Crestline Hotels and Resorts

Front Desk Agent

Tempe, AZ

$13.75 - $17.50/hr

Front Desk Supervisor - Front Desk Manager - Front Office Manager - Operations Manager-Assistant General Manager - General Manager -Area Vice President of Operations Key Duties & Responsibilities:

Hyatt Place/Hyatt House Tempe

Front Desk Agent

Tempe, AZ · On-site

$13.75 - $17.50/hr

Front Desk Supervisor - Front Desk Manager - Front Office Manager - Operations Manager-Assistant General Manager - General Manager -Area Vice President of Operations Key Duties & Responsibilities:

Benchmark

Front Desk Agent - Marriott

Chandler, AZ

$14 - $17.75/hr

Front Desk Agent The Front Desk Agent at the Marriott Phoenix Chandler Hotel is responsible for ... Strong organizational, time management, and multitasking skills. * Excellent verbal and written ...

Crestview Management, LLC

Front Desk Supervisor

Phoenix, AZ · On-site

$16 - $20.75/hr

Front Desk Supervisor Location: Phoenix, AZ, 85008 Job Overview We are seeking a dedicated and ... Manage scheduling and daily assignments to ensure adequate coverage and smooth operations. * Handle ...

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All JobsFront Desk JobsFront Desk Manager JobsFront Desk Manager Jobs in Arizona

Front Desk Manager information

See Arizona salary details

$9

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$27

How much do front desk manager jobs pay per hour?

As of Aug 2, 2026, the average hourly pay for front desk manager in Arizona is $17.92, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $19.71 per hour, depending on experience, location, and employer.

What's the highest paying hotel GM job?

The highest paying hotel general manager (GM) positions are typically found in luxury or flagship properties, with salaries often exceeding $150,000 annually and sometimes reaching over $200,000 for large, high-end hotels. Compensation depends on the hotel's size, location, brand, and the manager's experience, with additional bonuses and benefits common in top-tier establishments.

What is the difference between a receptionist and a front desk manager?

A front desk manager oversees the front desk operations, supervises reception staff, and handles administrative tasks, while a receptionist primarily greets visitors, answers phones, and performs basic clerical duties. The manager typically has more responsibility, including staff management and problem-solving, often requiring leadership skills and experience in customer service or administration.

What is the difference between Front Desk Manager vs Receptionist?

AspectFront Desk ManagerReceptionist
ResponsibilitiesOversees front desk operations, manages staff, handles escalations, and ensures guest satisfactionGreets visitors, answers phones, schedules appointments, and performs administrative tasks
Required CredentialsHigh school diploma; experience in customer service; leadership skillsHigh school diploma or equivalent; strong communication skills
Work EnvironmentHotels, corporate offices, healthcare facilitiesHotels, clinics, offices

The Front Desk Manager typically has more responsibilities, including supervising staff and managing operations, while the Receptionist focuses on greeting visitors and administrative support. Both roles require strong communication skills and customer service experience, but the Front Desk Manager often needs leadership abilities and experience in managing a team.

What Is a Front Desk Manager?

A front desk manager works in a customer service capacity in an office, hotel, hospital, retail store, casino, or similar business. As a front desk manager, your main job duties include overseeing the front desk staff, including receptionists and other customer service workers, making guests feel welcomed, and resolving any customer issues. Customer service and communications skills are essential in this career, and having management experience is helpful. Depending on the employer, educational qualifications for this job include a high school diploma or a degree in hospitality management. An associate or bachelor’s degree may be necessary for advancement within the company.

What does a front desk manager do?

A front desk manager oversees the front office operations of a hotel, office, or organization, ensuring guest or visitor needs are met efficiently. They handle check-ins and check-outs, manage staff, resolve customer issues, and coordinate communication between departments, often using management software. Strong organizational and customer service skills are essential for this role.

What are some common challenges faced by Front Desk Managers and how can they be addressed?

Front Desk Managers often encounter challenges such as handling high volumes of guest check-ins and check-outs, resolving guest complaints efficiently, and managing team schedules to ensure adequate coverage. Successfully addressing these requires strong organizational and communication skills, as well as the ability to remain calm under pressure. Many Front Desk Managers find that regular staff training, implementing clear procedures, and fostering a supportive team environment help minimize issues and maintain high levels of guest satisfaction.

How much do front desk managers make in the US?

Front desk managers in the US typically earn a median annual salary of around $40,000 to $50,000, depending on experience, location, and industry. Salaries can vary based on the size of the organization and the complexity of the role, with some earning over $60,000 in higher-paying markets.

What are Front Desk Managers?

Front Desk Managers are professionals responsible for overseeing the operations and staff at the front desk of hotels, offices, or other establishments. They ensure guests or clients receive excellent service, handle reservations, manage check-ins and check-outs, and resolve any issues that arise. Additionally, they train and supervise front desk staff, maintain records, and coordinate with other departments to ensure smooth operations. Their role is crucial in creating a positive first impression and maintaining the overall efficiency of the front desk area.

What are the key skills and qualifications needed to thrive as a Front Desk Manager, and why are they important?

To thrive as a Front Desk Manager, you need strong organizational abilities, customer service expertise, and experience in hospitality or office administration, often supported by a relevant degree or certification. Familiarity with property management systems (PMS), reservation software, and office productivity tools is typically required. Excellent communication, problem-solving, and leadership skills help you manage staff and deliver outstanding guest experiences. These skills ensure efficient front desk operations, high customer satisfaction, and smooth coordination within the facility.
More about Front Desk Manager jobs
What are the most commonly searched types of Front Desk jobs in Arizona? The most popular types of Front Desk jobs in Arizona are:
What cities in Arizona are hiring for Front Desk Manager jobs? Cities in Arizona with the most Front Desk Manager job openings:
Front Desk Manager jobs near you
Infographic showing various Front Desk Manager job openings in Arizona as of July 2026, with employment types broken down into 81% Full Time, 17% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,272 per year, or $17.9 per hour.

Front Desk Manager

Exceptional Healthcare Inc.

Bullhead City, AZ • On-site

$43K - $45K/yr

Full-time

Posted 4 days ago

Job description

Why Work With Us?
We are a patient-focused healthcare provider committed to delivering the highest standards of care while fostering a positive and collaborative workplace culture. Our team takes pride in adhering to the Exceptional Promise by treating every patient and employee with courtesy, dignity, and respect. Here, you'll find opportunities for growth, a supportive team, and the resources you need to succeed.
The Front Desk Manager will perform all functions necessary to maintain the efficient workflow of all front desk receptionist duties.
Essential Duties & Responsibilities:
  • Front Desk Specific:
    • Demonstrate and maintain a working knowledge of customer service principles and departmental expectations regarding customer service and treat all patients and colleagues with dignity and respect.
    • Demonstrate and maintain a working knowledge of effective interpersonal skills while using open communication between all departments to cultivate a team environment.
    • Communicate professionally and effectively with patients, visitors, and vendors.
    • Ability to handle a fast-paced environment professionally and with poise.
    • Stand and greet all patients and visitors in a friendly, courteous, and professional manner.
    • Maintain confidentiality and observe HIPAA compliance.
    • Register Emergency Room, Direct Admission, and Outpatient Service patients in a timely and concierge manner in accordance with EMTALA compliance.
    • Obtain all necessary patient demographics, financial information, patient consents, and additional forms.
    • Identify insurance plans, verify benefits, and perform Admission Notifications and Authorizations for admissions and outpatient services.
    • Explanation of benefits and upfront collections of ER Copayments, Deductibles, and self-pay totals.
    • Processing payments and regular communication with the Central billing Office to resolve errors.
    • Perform patient status changes as clinical staff directs.
    • Maintaining patient charts, including creating files, scanning documents into the EMR, auditing charts for completeness, filing, shifting, and occasional shredding.
    • Answer, screen, and direct incoming phone calls.
    • Facilitate deposits and cash reconciliations during shift change.
    • Maintain with accuracy all spreadsheets, and patient logs.
    • Participate in performance improvement activities as necessary and other duties as assigned.
  • Management Specific:
    • Follow approved policies and procedures and adhere to concierge concepts to ensure patients have the best experience possible.
    • Lead by example and show Front Desk staff the proper etiquette and treatment of other managers, clinical and non-clinical staff members of all departments, patients, visitors, and vendors in a respectful manner in person or over the phone.
    • Adjust, correct, and redirect me and my department for the greater good of the hospital and staff.
    • Under the direction of the CNO and the Director of Registration, interview, hire, train, and provide performance feedback and intervention for all Front Desk staff.
    • Ensure Front Desk staff is trained and annual competencies are complete.
    • Monitor and oversee the performance of the Front Desk staff, ensuring complete and accurate patient registrations in compliance with hospital and regulatory standards, including customer service, financial counseling, and collections.
    • Maintain an open-door policy, valuing my employees' opinions. Be approachable and receptive to employees' questions, comments, or concerns.
    • Work collaboratively with other departments to resolve issues or errors.
    • Observe Front Desk staff on different shifts and days to ensure all policies and procedures are followed.
    • Run and reconcile Front Desk reports daily and monthly.
    • Verify and reconcile all spreadsheets, folders, drives, and logs are completed daily and monthly.
    • Complete daily, weekly, and monthly reports for Quality Assurance and Performance Improvement regulations.
    • Continually provide staff direction and education based on my reporting and review findings.
    • Schedule and direct monthly meetings with Front Desk staff to discuss, educate, and implement new policies and procedures.
    • Promptly maintain, complete, and post the Front Office schedule for staff, including the holiday schedule.
  • Responsible for Front Office duties when coverage cannot be found.
  • Maintains employee department files and provides timely feedback to other departments and staff.
  • Resolves Intradepartmental conflict and professionally handles patients' complaints and concerns with the Registration Staff and Process.
  • Performs other duties as assigned.

Qualifications:
  • High school diploma or equivalent
  • Exceptional customer service experience
  • One year of customer-centric supervisory or leadership experience (preferred)
  • Requires excellent computer and data entry skills, including 10-key by touch and the ability to accurately type 30 words per minute.
  • Proficient conflict resolution skills
  • Two years of working knowledge of insurance identification and terminology (Preferred)
  • Must have knowledge and understanding of CMS and Medicaid programs and eligibility factors
  • Two years of working knowledge of insurance verification and benefit descriptions (Preferred)
  • Working knowledge of Admission Notifications and Insurance Authorizations
  • Working knowledge of Medical Terminology
  • Working knowledge of employee scheduling

Schedule:
  • Monday through Friday, Occasional Weekends and Nights Required

Why Choose Us?
At Exceptional Community Hospitals, we recognize and value your expertise. We are dedicated to creating an environment where your contributions are celebrated, and your professional growth is supported. As a part of our team, you'll have access to cutting-edge technology, a compassionate and collaborative team, and the ability to make a meaningful impact on patient care every day.
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