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Front Desk Hotel Jobs in Springfield, IL (NOW HIRING)

Sand Hospitality

Hotel Front Desk Attendant

Springfield, IL · On-site

$13 - $16.50/hr

Promote hotel services to maximize occupancy and guest satisfaction * Keep the lobby and front desk area clean and organized and performs laundry duties as needed. * Act as Manager on Duty when ...

Choice Hotels

Front Desk Supervisor

Springfield, IL · On-site

$18 - $20/hr

We are looking for a Front Desk Supervisor to lead and manage the front desk operations of our hotel. The ideal candidate will be responsible for overseeing a team of front desk staff, greeting ...

Hilton Worldwide Holdings

Front Desk Agent

Springfield, IL · On-site

$14 - $17.75/hr

Position: Front Desk Agent Reports To: Front Office Leadership / Assistant General Manager ... Register guests into the hotel's system, verifying reservation details, address, and payment ...

Choice Hotels

Front Desk Agent

Springfield, IL · On-site

$15 - $16/hr

We are looking for a friendly and customer-focused Front Desk Agent to provide excellent service to our guests. The ideal candidate should have strong communication, problem-solving, and conflict ...

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All JobsFront Desk Hotel JobsFront Desk Hotel Jobs in Springfield, IL

Front Desk Hotel information

See Springfield, IL salary details

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How much do front desk hotel jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for front desk hotel in Springfield, IL is $15.53, according to ZipRecruiter salary data. Most workers in this role earn between $13.56 and $17.16 per hour, depending on experience, location, and employer.

What is a front desk hotel?

Front desk hotel staff are employees who serve as the first point of contact for guests at a hotel. They handle check-in and check-out processes, answer questions, manage reservations, and address guest needs or concerns. Their role is crucial for ensuring a positive guest experience, as they provide information about hotel services, local attractions, and resolve issues that may arise during a guest's stay. They also coordinate with other hotel departments to fulfill guest requests and maintain smooth operations.

What are the key skills and qualifications needed to thrive as a front desk hotel staff member, and why are they important?

To thrive as a Front Desk Hotel staff member, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with hotel management software (such as OPERA or Maestro PMS) and basic office tools is essential for daily operations. Exceptional interpersonal skills, problem-solving abilities, and a welcoming demeanor help create a positive guest experience. These skills ensure efficient check-in/check-out processes, guest satisfaction, and smooth communication within the hotel team.

What are some common challenges faced by front desk hotel staff and how can they be addressed?

Front desk hotel staff frequently encounter challenges such as managing guest complaints, handling high check-in/check-out volumes during peak hours, and balancing multiple tasks simultaneously. Effective communication, patience, and strong organizational skills are essential for navigating these challenges. Many hotels provide training in conflict resolution and time management, and teamwork with housekeeping and management is vital to ensure smooth operations. Being proactive and approachable helps create a positive guest experience, even during busy or stressful periods.

What is the difference between Front Desk Hotel vs Front Desk Receptionist?

AspectFront Desk HotelFront Desk Receptionist
CredentialsHigh school diploma, hospitality trainingHigh school diploma, customer service skills
Work EnvironmentHotels, resorts, hospitality industryOffices, corporate settings, hospitality venues
Employer & Industry UsageHotels, resorts, hospitality companiesHotels, corporate offices, service industries
Common Search/ComparisonYesYes

The Front Desk Hotel role typically involves managing guest check-ins, reservations, and guest services within a hotel or resort setting. The Front Desk Receptionist often performs similar duties but may work in various industries like corporate offices or clinics. While both roles focus on customer service and administrative tasks, the Front Desk Hotel is specialized for hospitality environments, requiring specific industry knowledge.

Can a shy person be a front desk hotel?

A front desk hotel position involves interacting with guests regularly, so being shy may require extra effort to develop communication skills and confidence. However, many shy individuals succeed by gaining experience, practicing customer service, and using tools like scripts or checklists to assist interactions.

Is a front desk hotel job a hard job?

A front desk hotel job involves customer service, administrative tasks, and problem-solving, which can be physically and mentally demanding during busy periods or night shifts. It requires good communication skills, multitasking ability, and often involves working irregular hours, but the difficulty varies based on individual experience and work environment.

What does a front desk hotel person do at a hotel?

A front desk hotel employee is responsible for greeting guests, checking them in and out, managing reservations, answering inquiries, and providing information about hotel services. They often use computer systems to handle bookings and may assist with customer service issues during their shift.

What front desk hotel jobs pay the most?

Front desk hotel jobs that typically pay the most include front desk managers and supervisors, who oversee operations and staff. These roles often require experience, leadership skills, and sometimes certifications, and they tend to offer higher salaries compared to entry-level front desk positions.

What are popular job titles related to Front Desk Hotel jobs in Springfield, IL?

For Front Desk Hotel jobs in Springfield, IL, the most frequently searched job titles are:

What job categories do people searching Front Desk Hotel jobs in Springfield, IL look for?

The top searched job categories for Front Desk Hotel jobs in Springfield, IL are:

What cities near Springfield, IL are hiring for Front Desk Hotel jobs?

Cities near Springfield, IL with the most Front Desk Hotel job openings:

Front Desk Hotel jobs near you
Infographic showing various Front Desk Hotel job openings in Springfield, IL as of September 2026, with employment types broken down into 73% Full Time, and 27% Part Time. Highlights an 100% In-person job distribution, with an average salary of $32,294 per year, or $15.5 per hour.

Hotel Front Desk Attendant

Springfield, IL

Country Inn & Suites Springfield
See more jobs at Country Inn & Suites Springfieldexternal

$15/hr

Full-time

Retirement, PTO

Re-posted 10 days ago

Job description

Front Desk Associate – Country Inn & Suites (Springfield)

Love meeting new people and being the first friendly face guests see? Join our team at Country Inn & Suites in Springfield and help create a great guest experience from check‑in to check‑out.

What We’re Looking For
  • Friendly, professional, and guest‑focused attitude
  • Strong multitasking and attention to detail
  • Comfortable with basic computer tasks and simple math
  • Able to work independently and manage time well
  • Customer service experience is a plus, but not required
What You’ll Do
 
  • Greet guests and provide friendly, professional service at the front desk
  • Handle check-ins, check-outs, reservations, and payments accurately
  • Answer phones and assist guests following brand standards
  • Maintain accurate guest accounts and follow cash‑handling procedures
  • Promote hotel services to maximize occupancy and guest satisfaction
  • Keep the lobby and front desk area clean and organized and performs laundry duties as needed.
  • Act as Manager on Duty when management is not on site
  • Follow safety and security procedures and report issues as needed

Pay and Benefits:

  • 15.00/hour + bonus eligibility
  • Flexible hours
  • Annual performance-based increases
  • Hotel discounts
  • Vacation pay + 401(k)
  • Benefits for regular full-time associates after eligibility requirements have been met

Other opportunities are available. Apply today!

Candidates offered employment must submit to a background check and drug test.

We are an E-Verify participating employer.

EOE M/F/Vet/Disability