Do you have a passion for service and love to put a smile on peopleโs faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! Youโll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today! Responsibilities: โข Take incoming calls, online and in-person room bookings requests, and answer questions about guestsโ needs involving room rates, available rooms, amenities, rewards programs, and special requests โข Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers โข Connect with the housekeeping department to ensure guest accommodations are ready โข Field customer complaints when necessary โข General bookkeeping: ensure all hotel guest account information is accurate and up-to-date Qualifications: โข Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills โข Must have graduated high school, received a GED or equivalent โข 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred โข Well-versed in taking telephone calls and handling stressful situations โข Has previous experience or working knowledge of Microsoft Office and reservation management systems
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