ZipRecruiter

Log In

1

Front Desk Hotel Jobs in Rochester, NY (NOW HIRING)

Indus Companies

HOTEL FRONT DESK SUPERVISOR

Rochester, NY · On-site

$16.75 - $21.75/hr

Front Desk Supervisor The Front Desk Supervisor is a working supervisor and the front office team ... Be knowledgeable of hotel safety, security, and emergency procedures and equipment as related to ...

INDUS HOTELS INC

HOTEL FRONT DESK SUPERVISOR

Rochester, NY · On-site

$18.50 - $20.50/hr

Description Summary The Front Desk Supervisor is a working supervisor and the front office team ... Be knowledgeable of hotel safety, security, and emergency procedures and equipment as related to ...

DelMonte Hotel Group

Evening Front Desk Clerk

Webster, NY · On-site

$16 - $16.25/hr

Join the DelMonte Hotel Group team! We are currently seeking experienced and driven candidates just like you to serve as a Front Desk Clerk . You will play a key role to ensure a great guest and ...

next page

Showing results 1-20

All JobsFront Desk Hotel JobsFront Desk Hotel Jobs in Rochester, NY

Front Desk Hotel information

See Rochester, NY salary details

$9

$15

$20

How much do front desk hotel jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for front desk hotel in Rochester, NY is $15.46, according to ZipRecruiter salary data. Most workers in this role earn between $13.51 and $17.07 per hour, depending on experience, location, and employer.

What is a front desk hotel?

Front desk hotel staff are employees who serve as the first point of contact for guests at a hotel. They handle check-in and check-out processes, answer questions, manage reservations, and address guest needs or concerns. Their role is crucial for ensuring a positive guest experience, as they provide information about hotel services, local attractions, and resolve issues that may arise during a guest's stay. They also coordinate with other hotel departments to fulfill guest requests and maintain smooth operations.

What are the key skills and qualifications needed to thrive as a front desk hotel staff member, and why are they important?

To thrive as a Front Desk Hotel staff member, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with hotel management software (such as OPERA or Maestro PMS) and basic office tools is essential for daily operations. Exceptional interpersonal skills, problem-solving abilities, and a welcoming demeanor help create a positive guest experience. These skills ensure efficient check-in/check-out processes, guest satisfaction, and smooth communication within the hotel team.

What are some common challenges faced by front desk hotel staff and how can they be addressed?

Front desk hotel staff frequently encounter challenges such as managing guest complaints, handling high check-in/check-out volumes during peak hours, and balancing multiple tasks simultaneously. Effective communication, patience, and strong organizational skills are essential for navigating these challenges. Many hotels provide training in conflict resolution and time management, and teamwork with housekeeping and management is vital to ensure smooth operations. Being proactive and approachable helps create a positive guest experience, even during busy or stressful periods.

What is the difference between Front Desk Hotel vs Front Desk Receptionist?

AspectFront Desk HotelFront Desk Receptionist
CredentialsHigh school diploma, hospitality trainingHigh school diploma, customer service skills
Work EnvironmentHotels, resorts, hospitality industryOffices, corporate settings, hospitality venues
Employer & Industry UsageHotels, resorts, hospitality companiesHotels, corporate offices, service industries
Common Search/ComparisonYesYes

The Front Desk Hotel role typically involves managing guest check-ins, reservations, and guest services within a hotel or resort setting. The Front Desk Receptionist often performs similar duties but may work in various industries like corporate offices or clinics. While both roles focus on customer service and administrative tasks, the Front Desk Hotel is specialized for hospitality environments, requiring specific industry knowledge.

Can a shy person be a front desk hotel?

A front desk hotel position involves interacting with guests regularly, so being shy may require extra effort to develop communication skills and confidence. However, many shy individuals succeed by gaining experience, practicing customer service, and using tools like scripts or checklists to assist interactions.

Is a front desk hotel job a hard job?

A front desk hotel job involves customer service, administrative tasks, and problem-solving, which can be physically and mentally demanding during busy periods or night shifts. It requires good communication skills, multitasking ability, and often involves working irregular hours, but the difficulty varies based on individual experience and work environment.

What does a front desk hotel person do at a hotel?

A front desk hotel employee is responsible for greeting guests, checking them in and out, managing reservations, answering inquiries, and providing information about hotel services. They often use computer systems to handle bookings and may assist with customer service issues during their shift.

What front desk hotel jobs pay the most?

Front desk hotel jobs that typically pay the most include front desk managers and supervisors, who oversee operations and staff. These roles often require experience, leadership skills, and sometimes certifications, and they tend to offer higher salaries compared to entry-level front desk positions.

What are the most commonly searched types of Front Desk Hotel jobs in Rochester, NY?

The most popular types of Front Desk Hotel jobs in Rochester, NY are:

What are popular job titles related to Front Desk Hotel jobs in Rochester, NY?

For Front Desk Hotel jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Front Desk Hotel jobs in Rochester, NY look for?

The top searched job categories for Front Desk Hotel jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Front Desk Hotel jobs?

Cities near Rochester, NY with the most Front Desk Hotel job openings:

Front Desk Hotel jobs near you
Infographic showing various Front Desk Hotel job openings in Rochester, NY as of August 2026, with employment types broken down into 68% Full Time, 27% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $32,149 per year, or $15.5 per hour.

Morning Hotel Front Desk Clerk

Rochester, NY • On-site

Del Monte Hotel Management LLC
See more jobs at Del Monte Hotel Management LLCexternal

$16 - $16.25/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Front Desk Clerk

Are you ready to apply your expertise to a rewarding career with a leader in the hospitality industry? Join the DelMonte Hotel Group team! We are currently seeking experienced and driven candidates just like you to serve as a Front Desk Clerk.

You will play a key role to ensure a great guest and colleague experience. We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Become part of our family and see why so many of our associates have made DelMonte Hotel Group their career home. Contact us today – we're waiting to hear from you!

Job Responsibilities

As a Front Desk Clerk, you will be responsible for performing a variety of guest service activities while providing the highest level of service possible.

Your specific duties in this role will include:

  • Greet, register, and assign rooms to guests.
  • Answer telephone.
  • Post charges (i.e. room, food, telephone), compute bill, collect payment, and make change for guests.
  • Make and confirm reservations.
  • Monitor room availability.
  • Block rooms.
  • Program wake-up calls.
  • Handle guest mail and messages.
  • Perform check-out services.
  • Open and close shifts making cash drops as necessary.
  • Maintain market stock and coffee area as needed.
  • Provide information pertaining to hours and available services of the hotel, i.e. restaurant, lounge, room service.
  • Provide guests with directions and information regarding the local area.
  • Assist in maintaining the cleanliness of the lobby, front entrance and surrounding areas.
  • Assist in checking all lobby fixtures, equipment and conditions (lights, heating/cooling, furniture, wallpaper, etc.) for proper operation, settings and maintenance. Report deficiencies.
  • Schedule shuttle runs for guests (hotels with shuttle only).
  • Provide safe transportation to all guests using the hotel shuttle vehicle (select service properties only).

Job Requirements

We are looking for a self-motivated Front Desk Clerk with a strong work ethic and a drive to exceed expectations. It is also important that you have excellent communication skills.

Specific qualifications for the role include:

  • 1 to 3 months related experience; High school diploma or general education degree (GED); or equivalent combination of education and experience.
  • Solid organizational, time-management and prioritization skills
  • Exceptional customer service skills
  • Ability to multi-task in a fast-paced environment
  • Basic computer and administrative skills
  • Availability to work a flexible schedule
  • Maintain a valid Driver's License from the state which you reside with no major violations.

Benefits

As a Front Desk Clerk with DelMonte Hotel Group, you will be part of a hospitality leader that prides itself on cultivating a workplace that feels like home and that brings out the best in you, each and every day. It's the kind of company where many of our associates come for a job, but stay for a career—the kind of place where your strengths will be appreciated, and where each of us can truly be ourselves.

Your hard work and professional dedication will be rewarded with excellent compensation packages, which may vary somewhat depending on location.

Compensation $16.00 - $16.25

Comprehensive benefit packages for full-time positions

Hotel room discounts at our locations around the globe

Discounts on food and beverages

Professional development and advancement opportunities

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Apply