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Front Desk Hotel Jobs in Puerto Rico (NOW HIRING)

Crunch Fitness

Asociado de Front Desk PONCE

Ponce, PR · On-site

$13.75 - $17.50/hr

El Asociado de "Front Desk" es la persona que ofrece la bienvenida al club y despide a todos los socios e invitados. Contesta las llamadas telefónicas. Provee asistencia y contesta preguntas de las ...

NeoMed Center Inc

Front Desk Medical Clerk

Gurabo, PR · On-site

$12.57 - $13.88/hr

Oficinista Médico (Registro y Sala de Emergencias) Ubicación: Gurabo, PR Clasificación: No Exento, Tiempo Completo Rango salarial: $12.57 a $13.88 por hora Jornada: Turnos rotativos (30 a 39 horas ...

The Condado Collection

PR · On-site

Knowledgeable in all front desk functions, including switchboard, business center and guest ... Hospitality oriented * Bachelor's degree in Hotel and Restaurant Management or Hospitality ...

IHP Hospitality Group

Guest Experience Agent

Aguadilla, PR · On-site

$13.50 - $17/hr

... hotels like Punta Borinquen Resort and Hotel El Faro. With over 30 years of experience, IHP ... Ensure proper shift handover of Front Desk and Mini Market Register. Make sure shift has proper ...

Career Search

Guest Experience Agent

Aguadilla, PR · On-site

$13.50 - $17/hr

... hotels like Punta Borinquen Resort and Hotel El Faro. With over 30 years of experience, IHP ... Ensure proper shift handover of Front Desk and Mini Market Register. Make sure shift has proper ...

Hyatt Centric San Juan Isla Verde

Bellperson

Carolina, PR · On-site

$8 - $11/hr

Where applicable answer console to assist front desk agents. * Show guestrooms and suites as needed and emphasize the hotel's amenities. * Perform other duties as requested by management.

Hyatt Centric San Juan Isla Verde

Bellperson

Carolina, PR · On-site

$8 - $11/hr

Where applicable answer console to assist front desk agents. * Show guestrooms and suites as needed and emphasize the hotel's amenities. * Perform other duties as requested by management.

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Front Desk Hotel information

What is a front desk hotel?

Front desk hotel staff are employees who serve as the first point of contact for guests at a hotel. They handle check-in and check-out processes, answer questions, manage reservations, and address guest needs or concerns. Their role is crucial for ensuring a positive guest experience, as they provide information about hotel services, local attractions, and resolve issues that may arise during a guest's stay. They also coordinate with other hotel departments to fulfill guest requests and maintain smooth operations.

What are the key skills and qualifications needed to thrive as a front desk hotel staff member, and why are they important?

To thrive as a Front Desk Hotel staff member, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with hotel management software (such as OPERA or Maestro PMS) and basic office tools is essential for daily operations. Exceptional interpersonal skills, problem-solving abilities, and a welcoming demeanor help create a positive guest experience. These skills ensure efficient check-in/check-out processes, guest satisfaction, and smooth communication within the hotel team.

What are some common challenges faced by front desk hotel staff and how can they be addressed?

Front desk hotel staff frequently encounter challenges such as managing guest complaints, handling high check-in/check-out volumes during peak hours, and balancing multiple tasks simultaneously. Effective communication, patience, and strong organizational skills are essential for navigating these challenges. Many hotels provide training in conflict resolution and time management, and teamwork with housekeeping and management is vital to ensure smooth operations. Being proactive and approachable helps create a positive guest experience, even during busy or stressful periods.

What is the difference between Front Desk Hotel vs Front Desk Receptionist?

AspectFront Desk HotelFront Desk Receptionist
CredentialsHigh school diploma, hospitality trainingHigh school diploma, customer service skills
Work EnvironmentHotels, resorts, hospitality industryOffices, corporate settings, hospitality venues
Employer & Industry UsageHotels, resorts, hospitality companiesHotels, corporate offices, service industries
Common Search/ComparisonYesYes

The Front Desk Hotel role typically involves managing guest check-ins, reservations, and guest services within a hotel or resort setting. The Front Desk Receptionist often performs similar duties but may work in various industries like corporate offices or clinics. While both roles focus on customer service and administrative tasks, the Front Desk Hotel is specialized for hospitality environments, requiring specific industry knowledge.

Can a shy person be a front desk hotel?

A front desk hotel position involves interacting with guests regularly, so being shy may require extra effort to develop communication skills and confidence. However, many shy individuals succeed by gaining experience, practicing customer service, and using tools like scripts or checklists to assist interactions.

Is a front desk hotel job a hard job?

A front desk hotel job involves customer service, administrative tasks, and problem-solving, which can be physically and mentally demanding during busy periods or night shifts. It requires good communication skills, multitasking ability, and often involves working irregular hours, but the difficulty varies based on individual experience and work environment.

What does a front desk hotel person do at a hotel?

A front desk hotel employee is responsible for greeting guests, checking them in and out, managing reservations, answering inquiries, and providing information about hotel services. They often use computer systems to handle bookings and may assist with customer service issues during their shift.

What front desk hotel jobs pay the most?

Front desk hotel jobs that typically pay the most include front desk managers and supervisors, who oversee operations and staff. These roles often require experience, leadership skills, and sometimes certifications, and they tend to offer higher salaries compared to entry-level front desk positions.

What are the most commonly searched types of Front Desk Hotel jobs in Puerto Rico?

The most popular types of Front Desk Hotel jobs in Puerto Rico are:

What are popular job titles related to Front Desk Hotel jobs in Puerto Rico?

For Front Desk Hotel jobs in Puerto Rico, the most frequently searched job titles are:

What job categories do people searching Front Desk Hotel jobs in Puerto Rico look for?

The top searched job categories for Front Desk Hotel jobs in Puerto Rico are:

Front Desk Hotel jobs near you
Infographic showing various Front Desk Hotel job openings in Puerto Rico as of August 2026, with employment types broken down into 75% Full Time, 23% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Asociado de Front Desk PONCE

Crunch Fitness

Ponce, PR • On-site

$13.75 - $17.50/hr

Part-time

This job post has expired 3 days ago. Applications are no longer accepted.

Crunch Fitness rating

5.8

Company rating: 5.8 out of 10

Based on 149 frontline employees who took The Breakroom Quiz

42nd of 63 rated gym and leisure clubs

Job description

El Asociado de "Front Desk" es la persona que ofrece la bienvenida al club y despide a todos los socios e invitados. Contesta las llamadas telefónicas. Provee asistencia y contesta preguntas de las operaciones del club y de las ofertas disponibles. Es un facilitador para los socios e invitados. Realiza transacciones de venta y cobros. Participa en la limpieza del club y de los equipos, en el mercadeo y en actividades con la comunidad. Realiza varias tareas administrativas.
Requerimientos:
  • Cursos universitarios o Grado Asociado de 2 años, preferiblemente 1 año de experiencia en un gimnasio o club.
  • Experiencia en ventas.
  • Excelentes destrezas de servicio al cliente.
  • Habilidad para comunicarse efectivamente tanto con los socios como con los compañeros de trabajo. Debe ser extrovertido, alegre y enérgico.
  • Tener conocimiento básico de principios financieros y manejo de caja registradora.
  • Conocimiento básico de computadoras.
  • Capacidad para trabajar bajo presión y mínima supervisión.
  • Capacidad para trabajar en equipo.
  • Buena comunicación verbal y escrita en Ingles y Español
  • Certificado de CPR, preferiblemente
  • DISPONIBLE DE HORARIO: LUNES A VIERNE - 8PM A 8AM / SABADO & DOMINGO-DISPONIBILIDAD COMPLETA
Responsabilidades:
Operación del "Front Desk" y de las Áreas del Club
  • Conocer y cumplir consistentemente con la filosofía, políticas, procedimientos y normas del club, incluyendo las de salud y seguridad ocupacional.
  • Asegurar hacer cumplir consistentemente a todos los socios con las normas del club.
  • Conocer el funcionamiento de los equipos del club.
  • Mantener e inspeccionar las áreas para asegurar que están organizadas, libre de peligro, limpias y que los socios están haciendo buen uso de los equipos.
  • Documentar y participar de las investigaciones de incidentes, cuando aplique.
  • Conocer y manejo correcto del sistema de ABC (DataTrak) para todas las transacciones del club.
  • Registrar las entradas de los socios y visitantes ("check-in") en sistema, incluyendo las de Hidromasaje, Bronceado y "Kids Crunch".
  • Asegurar manejo eficiente e inmediato de los Alertas de sistema para tomar las acciones necesarias de inmediato.
  • Manejar transacciones en efectivo y con tarjetas de crédito.

Servicio al Cliente
  • Promover y mantener una atmósfera de positivismo, de fraternización y diversión acorde con los valores de la empresa.
  • Saludar a los socios, invitados y personal en la entrada y salida del club con el nombre que aparece en sistema; con una gran sonrisa y entusiasmo.
  • Atender cortesmente el teléfono y asistir a la persona en las preguntas o pedidos que pueda tener según las guías de la empresa
  • Asistir a los socios y visitantes en el uso de los equipos.
  • Celebrar con los socios cumpleaños o logros con siempre en mente haer de cada momento una experiencia extraordinaria.
  • Atender situaciones o reclamos de clientes y referirlas al Gerente / Asistente de Gerente de ser necesario.

Venta y Orientaciones
  • Realizar transacciones en el sistema de ABC Financial consisten en las siguientes sin limitarnos a solo estas: ventas de membresias y productos, colectar pagos o realizar cambios de membresías u otros.
  • Cuadrar la caja registradora, asegurándose que no hay descuadres.
  • Orientar a prospectos usando el sistema de "Visual Planner" u otro disponible y proveer una orientación completa para asegurar la venta de una nueva membresia.
  • Comunicar ofertas y actividades especiales.

Apoyar tareas del Departamento de "Fitness", entiendase HIIT Zone y Clases Grupales
  • Coordinar citas de orientaciones del Área de HIIT Zone.
  • Asistir en el registro (check-in) de las clases grupales.

Apoyar Mantenimiento y Limpieza de Club
  • Asistir en la limpieza del club, incluyendo máquinas y baños según sea asignado. Dar rondas preventivas.
  • El empleado podría levantar pesas o equipos hasta un máximo de 50 libras siguiendo las medidas de seguridad.
Reuniones:
  • Participará de reuniones semanales y/o mensuales de empleados o de adiestramiento, según sea requerido.

Crunch Fitness está buscando gente enérgica y entusiasta que sea apasionada por la salud y la aptitud para unirse a nuestro equipo, a nuestra gran familia Crunch.
¿Buscas combinar trabajo, fitness y diversión? Crunch Fitness está buscando gente enérgica y entusiasta que sea apasionada por la salud y la aptitud para unirse a nuestro equipo. Trabajar en Crunch es más que un trabajo, es una oportunidad para inspirar a otros a alcanzar sus objetivos de fitness. Nuestra filosofía "No Judgments" atrae a un grupo diverso y acogedor de profesionales y hace de Crunch una compañía increíble para trabajar.
Crunch es un gimnasio que cree en hacer diversión del ejercicio mediante la fusión de fitness con entretenimiento siendo los originales de una filosofía de no juicios. Nuestros gimnasios están llenos de los últimos equipos de entrenamiento cardiovascular y de fuerza de última generación, sala de pesas, vestuarios de servicio completo con duchas, cabinas de bronceado, cama de hidromasaje® y un extenso programa de clases diseñadas y exclusivas de Crunch, incluyendo Zumba®, BodyWeb con TRX®, yoga Body sculpt, Belly Butt y Thighs Bootcamp, y más.
Crunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team.
Looking to combine work, fitness and fun? Crunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team. Working at Crunch is more than a job, it's an opportunity to inspire others to reach their fitness goals. Our 'No Judgments' philosophy attracts a diverse and welcoming group of professionals and makes Crunch an amazing company to work for.
Crunch is a gym that believes in making serious exercise fun by fusing fitness and entertainment and pioneering a philosophy of No Judgments. Our gyms are packed with the latest state-of-the-art cardio and strength training equipment, weight room, full service locker rooms with showers, tanning booths, HydroMassage® bed, and an extensive schedule of Crunch's signature classes including Zumba®, BodyWeb with TRX®, Yoga Body Sculpt, Belly Butt and Thighs Bootcamp, and more.

What Crunch Fitness employees say

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About Crunch Fitness

Sourced by ZipRecruiter

Crunch is best known for our colorful personality and kickass group fitness and training programs that are #OnlyAtCrunch. With two brands, and a variety of membership options with no long-term commitments, the right Crunch experience is ready for you.

Industry

Fitness and sports centers and amusement, gambling, and recreation

Company size

1,001 - 5,000 Employees

Headquarters location

New York, NY, US

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