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Front Desk Associate Jobs in West Springfield, MA

RRI, Inc.

Front Desk GSR

Vernon, CT · On-site

$8.50/hr

The Front Desk Guest Service Representative (GSR) is responsible for maintaining positive guest interactions while consistently and courteously responding to their needs, requests, necessary service ...

RRI, Inc.

Front Desk GSR

Vernon, CT · On-site

$8.50/hr

The Front Desk Guest Service Representative (GSR) is responsible for maintaining positive guest interactions while consistently and courteously responding to their needs, requests, necessary service ...

A.R. Mazzotta

Front Desk Receptionist

Hartford, CT

$20/hr

Front Desk Receptionist Hartford Area, CT $20.00 per hour Looking for Your Next Opportunity? This role has been filled, but A.R. Mazzotta is continually recruiting for similar positions throughout ...

Biotron Limited

front desk receptionist

Westfield, MA · On-site

$15.75 - $20/hr

This front desk position is for a busy and exciting natural health practice. This job involves several people interactions per hour with professional and efficient service, both face to face and on ...

ImmaCare Inc.

Front Desk Attendant

Hartford, CT · On-site

$16.94/hr

The Casa Front Desk Attendants are the front-line staff working with tenants, employees, and visitors of our Casa de Francisco apartment building. Attendants deliver our services in a non-judgmental ...

Arbor Lodging Management

Front Desk Agent

Farmington, CT · On-site

$15.50 - $19.50/hr

Front Desk Agent Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. Our service ethos is ...

Blue Sky Hospitality Solutions

Front Desk Agent

Windsor, CT · On-site

$14.25 - $18/hr

Whether they're here for business or leisure, we believe exceptional service starts at the front desk - and that's where you come in. Position Summary This is a part time position, we are currently ...

The Edge Fitness Clubs

Front Desk Supervisor

Manchester, CT · On-site

$17.25 - $22.50/hr

The Edge Fitness Club's front desk is the hub where all of the day's business starts and ends and is the place Supervisors are stationed. It's the area members approach when they need help or want to ...

The Edge Fitness Clubs

Front Desk Supervisor

West Hartford, CT · On-site

$17.25 - $22.50/hr

The Edge Fitness Club's front desk is the hub where all of the day's business starts and ends and is the place Supervisors are stationed. It's the area members approach when they need help or want to ...

The Edge Fitness Clubs

Front Desk Supervisor

Manchester, CT · On-site

$17.25 - $22.50/hr

The Edge Fitness Club's front desk is the hub where all of the day's business starts and ends and is the place Supervisors are stationed. It's the area members approach when they need help or want to ...

Arbor Lodging

Front Desk Agent

Farmington, CT · On-site

$18/hr

The Front Desk Agent is the first person who greets and welcomes guests when they arrive at the hotel. They are responsible for processing all guest check-ins and check-outs, distributing room keys ...

Courtyard Farmington

Front Desk Agent

Farmington, CT

$18/hr

The Front Desk Agent is the first person who greets and welcomes guests when they arrive at the hotel. They are responsible for processing all guest check-ins and check-outs, distributing room keys ...

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All JobsFront Desk Associate JobsFront Desk Associate Jobs in West Springfield, MA

Front Desk Associate information

See West Springfield, MA salary details

$7

$15

$19

How much do front desk associate jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for front desk associate in West Springfield, MA is $15.19, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $17.26 per hour, depending on experience, location, and employer.

What is a front desk associate?

A front desk associate is typically the first person that customers see when they come to a hotel, health care facility, or other agency. As a front desk or front office associate, you are responsible for performing various administrative job duties. Some examples of these duties include greeting customers, maintaining office visitor records, handling customer inquiries, and accepting cash payments. You must be enthusiastic and possess strong interpersonal communication skills. Qualifications for a career as a front desk associate include customer service and administrative experience.

What are some common challenges faced by front desk associates, and how can they effectively handle them?

Front Desk Associates often encounter challenges such as managing high volumes of guest check-ins during peak hours, addressing unexpected guest concerns, and handling multiple tasks simultaneously. Effective time management, strong communication skills, and remaining calm under pressure are key to overcoming these situations. Building familiarity with reservation systems and collaborating closely with housekeeping and maintenance teams also helps ensure seamless operations and positive guest experiences.

What is the difference between Front Desk Associate vs Receptionist?

AspectFront Desk AssociateReceptionist
CredentialsHigh school diploma; customer service skillsHigh school diploma; communication skills
Work EnvironmentHotels, healthcare, corporate officesMedical offices, hotels, corporate settings
Employer & Industry UsageCommon in hospitality, healthcare, corporateCommon in healthcare, corporate, hospitality
Search & Comparison IntentCustomer service, front desk dutiesAdministrative support, greeting visitors

Both roles involve front desk responsibilities, but a Front Desk Associate often has more customer service duties and may handle more complex tasks in hospitality or healthcare settings. A Receptionist typically focuses on greeting visitors and administrative support. The roles overlap in work environment and required skills, but the specific duties can vary based on industry.

Is a front desk associate job stressful?

A front desk associate job can be stressful due to the need to handle multiple tasks such as customer service, managing phone calls, and addressing guest or client concerns simultaneously. The level of stress often depends on the work environment, workload, and the individual's ability to manage multitasking and stay organized.

What front desk associate jobs pay the most?

Front desk associate roles in industries such as healthcare, corporate offices, and luxury hotels tend to offer higher salaries, especially with experience or specialized skills like bilingualism or administrative certifications. Salaries can also increase with supervisory responsibilities or working in high-demand locations, with annual pay ranging from $25,000 to over $50,000 depending on the setting and level of experience.
More about Front Desk Associate jobs

What are the most commonly searched types of Front Desk jobs in West Springfield, MA?

The most popular types of Front Desk jobs in West Springfield, MA are:

What cities near West Springfield, MA are hiring for Front Desk Associate jobs?

Cities near West Springfield, MA with the most Front Desk Associate job openings:

Front Desk Associate jobs near you
Infographic showing various Front Desk Associate job openings in West Springfield, MA as of August 2026, with employment types broken down into 1% As Needed, 55% Full Time, 42% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $31,595 per year, or $15.2 per hour.

Front Desk GSR

RRI, Inc.

Vernon, CT • On-site

$8.50/hr

Full-time

Re-posted 24 days ago

Job description

Company Description

Red Roof Inn was incorporated by founder James R. Trueman in 1972. The brand's first hotel opened in Columbus, Ohio, with a single room rate of $8.50 in 1973. Today, Red Roof has over 400 properties nationwide and serves millions of guests each year. For over 40 years, the company and hotels have been known for a warm and welcoming spirit. 


Red Roof is a leader in the economy hotel market with both franchised and corporate-owned properties. The primary goal at Red Roof is to provide customers a savings without sacrificing comfort. Most recently, Red Roof made keeping in touch while traveling that much easier with their Free Communication. Guests can take advantage of free Wi-Fi, local and long distance calls within the continental U.S., and up to 10 fax pages sent within the continental U.S. Additionally, the brand stands behind their Hassle-Free Guarantee: should a guest have a concern during their stay, simply contact the front desk and allow them to address and solve the problem. If they cannot resolve your concern prior to your departure, they don't expect you to pay for that night. In 2009 Red Roof unveiled their NextGen hotels, featuring sleek exteriors with luxuriously appointed and technologically advanced interiors that signal a new era for the hotel chain. The Columbus, Ohio-based company has more than 3,500 employees.

Job Description

The Front Desk Guest Service Representative (GSR) is responsible for maintaining positive guest interactions while consistently and courteously responding to their needs, requests, necessary service transactions and tasks. This position is critical to ensure that the quality of service for Red Roof Inns' guests is in accordance with Red Roof Inns' standards and Hassle Free Guarantee, while working with members of the hotel team, maintaining accounting and financial accountability as well as safety and security of the hotel.

Position Responsibilities

  • Welcome guests with friendly greeting and smile and perform all guest related services. (i.e. wake up/courtesy calls; handle concerns/complaints/requests; provide coffee/newspaper and location information; keep lobby clean and orderly)
  • Handle reservation requests; check guests in/out; handle guest accounting and cashier functions
  • Make, change and monitor reservations; review and report rate availability using the front desk computer system; update and monitor room status, promote future sales
  • Perform daily cash count; prepare bank deposit and review of audit packages
  • Complete reporting for daily occupancy/revenue, weekly inn operations, expenditures ledger and update corporate memorandum and/or operations manuals
  • Communicate with Inn Management and other GSRs, as needed, about problems, requests and/or concerns regarding guests or rooms
  • Work with housekeeping to communicate checkouts, stay-overs, sleepers, skips, rooms cleaned and rooms in need of maintenance
  • Cross train in all front desk shifts and other departments in the hotel; Train new hires in front desk functions
  • Night Audit shift requires daily reconciliation of transactions and preparing audit package for Inn Management approval
  • Assist in coordinating special events (i.e. holiday gatherings, bus tours, on site, etc)
  • Other duties as assigned


Qualifications
  • HS Diploma or equivalent work experience
  • 1-2 years in a previous customer service position required
  • Must have basic office skills (i.e. math, cash handling, computer skills, timekeeping, etc)
  • Must maintain professional appearance in Red Roof Inn provided uniform with consistently friendly attitude towards guests and staff
  • Must be able to easily and frequently change from one task to another while operating a computer and/or switchboard and work with minimal supervision
  • Basic English communication (verbal and written) skills required
  • May be required to work nights, weekend and/or holidays
Additional Information

EOE/M/F/Disabled/Veteran

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