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Front Desk Assistant Jobs in Rochester Hills, MI

FORT PONTCHARTRAIN

Front Desk Agent

Detroit, MI · On-site

$14 - $17.75/hr

As a Front Desk Agent, your primary responsibilities will include welcoming guests in a ... Maintain a professional appearance and adhere to company policies and procedures. * Assist guests ...

Alphabe Insight Inc

Front Desk Agent

Detroit, MI · On-site

$32K - $38K/yr

Greet and assist visitors, clients, and vendors in a courteous and professional manner * Answer ... Maintain an organized and tidy front desk area * Handle incoming mail and deliveries * Schedule ...

Alphabe Insight Inc

Front Desk Agent

Detroit, MI · On-site

$32K - $38K/yr

Greet and assist visitors, clients, and vendors in a courteous and professional manner * Answer ... Maintain an organized and tidy front desk area * Handle incoming mail and deliveries * Schedule ...

planet fitness

Front Desk

Grand Blanc, MI · On-site

$13.73/hr

Our Front Desk Team Members enjoy: * Flexible work schedules * Same-day pay * Paid time off * Promotional opportunities * A Free PF Black Card Membership * Go to any gym and bring a guest for free

Guardian Dentistry Partners

Front Desk

Southfield, MI · On-site

$19 - $22/hr

Confirm all future appointments * Assist patients with billing questions * Submit Insurance Claims with proper attachments and narratives. * Follow-up with unscheduled recare/treatment appointments.

Guardian Dentistry Partners

Front Desk

Southfield, MI · On-site

$19 - $22/hr

Confirm all future appointments * Assist patients with billing questions * Submit Insurance Claims with proper attachments and narratives. * Follow-up with unscheduled recare/treatment appointments.

planet fitness

Front Desk

Waterford, MI · On-site

$13.73 - $14.73/hr

Our Front Desk Team Members enjoy: * Flexible work schedules * Same-day pay * Paid time off * Promotional opportunities * A Free PF Black Card Membership * Go to any gym and bring a guest for free

planet fitness

Front Desk

Hartland, MI · On-site

$13.73 - $14.73/hr

Our Front Desk Team Members enjoy: * Flexible work schedules * Same-day pay * Paid time off * Promotional opportunities * A Free PF Black Card Membership * Go to any gym and bring a guest for free

planet fitness

Front Desk

Waterford, MI · On-site

$13.73/hr

Our Front Desk Team Members enjoy: * Flexible work schedules * Same-day pay * Paid time off * Promotional opportunities * A Free PF Black Card Membership * Go to any gym and bring a guest for free

Gatsby Cannabis

Front Desk Receptionist

Royal Oak, MI · On-site

$15 - $20/hr

... Assist in the coordination of in-store events and promotions, contributing to a vibrant and ... front desk operations, including answering phone calls, scheduling appointments, and handling ...

Alphabe Insight Inc

Front Desk Agent

Detroit, MI · On-site

$14 - $17.75/hr

Maintain updated knowledge of hotel services, promotions, and local attractions to assist guests ... Previous experience in a front desk or customer service role preferred. * Excellent verbal and ...

HEART RHYTHM CLINIC PC

Front Desk Medical Office

Dearborn, MI · On-site

$15 - $17.75/hr

We are seeking a Front Desk professional to become part of our team! Looking for a kind responsible ... Can do basic Medical Assistants duties as a back up if needed Company Description Medical Practice ...

Limitless East Marketing

Front Desk Agent

Detroit, MI · On-site

$14 - $17.75/hr

Maintain updated knowledge of hotel services, promotions, and local attractions to assist guests ... Previous experience in a front desk or customer service role preferred. * Excellent verbal and ...

Limitless East Marketing

Front Desk Agent

Detroit, MI · On-site

$14 - $17.75/hr

Maintain updated knowledge of hotel services, promotions, and local attractions to assist guests ... Previous experience in a front desk or customer service role preferred. * Excellent verbal and ...

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All JobsFront Desk JobsFront Desk Assistant JobsFront Desk Assistant Jobs in Rochester Hills, MI

Front Desk Assistant information

See Rochester Hills, MI salary details

$7

$13

$20

How much do front desk assistant jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for front desk assistant in Rochester Hills, MI is $13.85, according to ZipRecruiter salary data. Most workers in this role earn between $11.06 and $15.91 per hour, depending on experience, location, and employer.

What is a front desk assistant?

Front Desk Assistants are professionals who manage the front desk area of an office, hotel, or other organization. They greet visitors, answer phone calls, respond to inquiries, and direct guests or clients to the appropriate person or department. In addition to providing customer service, they may also handle administrative tasks such as scheduling appointments, managing correspondence, and maintaining records. Their role is crucial in creating a positive first impression and ensuring the smooth operation of daily activities.

What are some common challenges front desk assistants face, and how can they handle them effectively?

Front Desk Assistants often encounter high volumes of visitors and calls, which can be overwhelming during peak hours. Staying organized, prioritizing tasks, and maintaining a calm demeanor are key to handling these challenges. Additionally, they may need to resolve conflicts or handle difficult guests; practicing active listening and clear communication helps in diffusing tense situations. Collaborating closely with other departments, such as security or housekeeping, also ensures smooth daily operations.

What are the key skills and qualifications needed to thrive as a front desk assistant, and why are they important?

To thrive as a Front Desk Assistant, you need strong organizational skills, attention to detail, and proficiency in office administration, typically supported by a high school diploma or equivalent. Familiarity with scheduling software, multi-line phone systems, and office productivity tools like Microsoft Office is often required. Excellent communication, a friendly demeanor, and the ability to handle stressful situations gracefully are standout soft skills. These abilities are crucial for ensuring smooth front desk operations, creating a positive first impression, and providing efficient support to staff and visitors.

What is the difference between Front Desk Assistant vs Receptionist?

AspectFront Desk AssistantReceptionist
CredentialsHigh school diploma or equivalent; some roles may require customer service experienceHigh school diploma or equivalent; often similar requirements
Work EnvironmentHotels, clinics, corporate offices, educational institutionsHotels, medical offices, corporate reception areas
Employer & Industry UsageCommonly used in hospitality, healthcare, and business sectorsPrimarily in hospitality, healthcare, and administrative settings
Search & Comparison IntentOften compared for customer service and administrative dutiesSimilar roles with slight variations in responsibilities

Both Front Desk Assistants and Receptionists perform front-line customer service and administrative tasks in various industries. While their roles overlap significantly, the term 'Receptionist' is more commonly associated with hospitality and healthcare settings, whereas 'Front Desk Assistant' may be used in a broader range of environments. Understanding these nuances helps in choosing the right job or training path.

Can a shy person be a front desk assistant?

A front desk assistant role involves interacting with visitors and handling phone calls, so good communication skills are important. While being shy may present some challenges, many shy individuals can succeed by developing their interpersonal skills and gaining experience. Comfort with customer service and a friendly demeanor are often valued in this position.
More about Front Desk Assistant jobs

What are the most commonly searched types of Front Desk jobs in Rochester Hills, MI?

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For Front Desk Assistant jobs in Rochester Hills, MI, the most frequently searched job titles are:

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The top searched job categories for Front Desk Assistant jobs in Rochester Hills, MI are:

What cities near Rochester Hills, MI are hiring for Front Desk Assistant jobs?

Cities near Rochester Hills, MI with the most Front Desk Assistant job openings:

Front Desk Assistant jobs near you
Infographic showing various Front Desk Assistant job openings in Rochester Hills, MI as of August 2026, with employment types broken down into 78% Full Time, and 22% Temporary. Highlights an 100% In-person job distribution, with an average salary of $28,814 per year, or $13.9 per hour.

Front Desk Agent

FORT PONTCHARTRAIN

Detroit, MI • On-site

$14 - $17.75/hr

Full-time

Re-posted 15 days ago

Job description

We are seeking friendly and professional individuals to join our team as part-time Front Desk Guest Representatives at Fort Pontchartrain Hotel (7:00 am to 3:00 pm and 3:00 pm to 11:00 pm). If you possess excellent customer service skills and thrive in a dynamic hospitality environment, we invite you to be a part of our outstanding team. We offer competitive pay, flexible schedules, free parking, Wyndham hotel discounts, and an incentive program based on guest reviews.

Job Summary:

As a Front Desk Agent, your primary responsibilities will include welcoming guests in a professional and efficient manner, registering guests, assigning rooms, and providing information about hotel services. You will be responsible for maintaining records of occupied rooms, processing reservations, handling guest inquiries, and ensuring a seamless check-in and check-out process.

Essential Duties and Responsibilities:

  • Greet guests warmly and strive to provide exceptional customer service.
  • Register guests, assign rooms, and maintain guest accounts.
  • Answer guest inquiries regarding hotel services, local attractions, and amenities.
  • Handle guest feedback and direct any issues to management as needed.
  • Process guest payments, maintain accurate records, and handle cash transactions.
  • Communicate effectively using various tools such as telephone, fax, and computer systems.
  • Uphold safety and security protocols, report any incidents, and participate in ongoing training.
  • Maintain a professional appearance and adhere to company policies and procedures.
  • Assist guests with restaurant reservations, transportation arrangements, and special requests.
  • Provide leadership in the absence of the Supervisor and delegate tasks to other team members when necessary.
  • Perform additional duties as assigned by the Front Desk Manager.

Required Knowledge, Skills, and Abilities:

  • Strong verbal communication skills and active listening abilities.
  • Proficiency in multitasking and handling various responsibilities efficiently.
  • Ability to adapt to changing priorities and work effectively with diverse individuals.
  • Strong customer service orientation and problem-solving skills.
  • Basic math skills and the ability to use relevant software and systems.

Work Environment:

  • Must have clear vision, hearing, and speech capabilities.
  • Ability to stand, walk, bend, and lift items weighing 6-25 lbs.
  • Willingness to work flexible hours, including weekends and holidays.
  • Comfortable working in an indoor environment in close proximity to others.

Position Requirements:

  • High school diploma or equivalent.
  • Minimum of 3 months experience in hospitality, customer service, or a related field.
  • Excellent communication skills and a strong attention to detail.
  • Willingness to work weekends, holidays, and overtime as needed.

If you are looking to join a dynamic team and contribute to delivering exceptional guest experiences, we encourage you to apply for the Front Desk Agent position at Fort Pontchartrain Hotel.

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