ZipRecruiter

Log In

1

Front Desk Agent Courtyard Marriott Jobs in Rochester, NY

Blue Sky Hospitality Solutions

Front Desk Agent

Webster, NY · On-site

$15.25 - $17/hr

We are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering ...

Blue Sky Hospitality Solutions

Front Desk Agent

Webster, NY · On-site

$15.25 - $17/hr

We are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering ...

Highgate Hotels

Front Desk Agent

Rochester, NY · On-site

$17/hr

Front Desk Agent Requisition ID 2026-78205 Category Front Office Operations Job Location US-NY-Rochester Property Homewood Suites Rochester Compensation Minimum USD $16.00/Hr. Compensation Maximum ...

Royal Lahaina Resort

Front Desk Agent

Rochester, NY

$14 - $17.75/hr

Front Office Agent Highgate is a leading real estate investment and hospitality management company ... Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.

Homewood Suites Rochester

Front Desk Agent

Rochester, NY · On-site

$13.75 - $17.50/hr

Rochester, NY 14623Overview The Front Office Agent is responsible for providing attentive ... Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.

Highgate Hotels

Front Desk Agent

Rochester, NY · On-site

$13.75 - $17.50/hr

Rochester, NY 14623 The Front Office Agent is responsible for providing attentive, courteous and ... Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.

Homewood Suites Rochester

Front Desk Agent

Rochester, NY

$14 - $17.75/hr

Rochester, NY 14623 Overview The Front Office Agent is responsible for providing attentive ... Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.

Homewood Suites Rochester

Front Desk Agent

Rochester, NY · On-site

$13.75 - $17.50/hr

Rochester, NY 14623Overview The Front Office Agent is responsible for providing attentive ... Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.

next page

Showing results 1-20

People also search for

All JobsFront Desk Agent Courtyard Marriott JobsFront Desk Agent Courtyard Marriott Jobs in Rochester, NY

Front Desk Agent Courtyard Marriott information

See Rochester, NY salary details

$9

$15

$20

How much do front desk agent courtyard marriott jobs pay per hour?

As of May 28, 2026, the average hourly pay for front desk agent courtyard marriott in Rochester, NY is $15.46, according to ZipRecruiter salary data. Most workers in this role earn between $13.51 and $17.07 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Front Desk Agent at Courtyard Marriott, and why are they important?

To excel as a Front Desk Agent at Courtyard Marriott, you need strong customer service skills, attention to detail, and at least a high school diploma or equivalent. Familiarity with hotel management software systems like Opera or Marriott's proprietary PMS and proficiency in basic office technology are typically required. Outstanding communication, problem-solving abilities, and a welcoming demeanor set top candidates apart in this role. These skills ensure a smooth guest experience, efficient operations, and positive brand representation for the hotel.

What are some common challenges Front Desk Agents at Courtyard Marriott face, and how can they effectively handle them?

Front Desk Agents at Courtyard Marriott often encounter challenges such as managing high guest volumes during peak check-in/check-out times, addressing unexpected guest concerns, and balancing administrative tasks with providing exceptional customer service. Effective communication, multitasking skills, and familiarity with the property management system help agents stay organized and responsive. Proactively anticipating guest needs and working closely with housekeeping and maintenance teams also ensures issues are resolved quickly, contributing to a positive guest experience.

What are the main responsibilities of a Front Desk Agent at Courtyard Marriott?

A Front Desk Agent at Courtyard Marriott is responsible for greeting guests, handling check-in and check-out procedures, responding to guest inquiries, and providing excellent customer service. They manage room reservations, process payments, and address any issues or requests guests may have during their stay. Front Desk Agents also coordinate with housekeeping and maintenance teams to ensure guest satisfaction and contribute to the smooth operation of the hotel.

What is the difference between Front Desk Agent Courtyard Marriott vs Front Desk Clerk?

AspectFront Desk Agent Courtyard MarriottFront Desk Clerk
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHotel lobby, front desk, customer interactionHotel lobby, front desk, customer interaction
Employer & IndustryCourtyard Marriott hotels, hospitality industryVarious hotels, hospitality industry
Common Search & ComparisonYesYes

The Front Desk Agent at Courtyard Marriott and the Front Desk Clerk perform similar roles, primarily handling guest check-ins, reservations, and customer service in hotel environments. The main differences are often in branding or specific hotel policies, but both roles require comparable credentials and work in similar settings within the hospitality industry.

What are popular job titles related to Front Desk Agent Courtyard Marriott jobs in Rochester, NY? For Front Desk Agent Courtyard Marriott jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Front Desk Agent Courtyard Marriott jobs in Rochester, NY look for? The top searched job categories for Front Desk Agent Courtyard Marriott jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Front Desk Agent Courtyard Marriott jobs? Cities near Rochester, NY with the most Front Desk Agent Courtyard Marriott job openings:
Front Desk Agent Courtyard Marriott jobs near you
Front Desk Agent

Front Desk Agent

Blue Sky Hospitality Solutions

Webster, NY

$13 - $16.50/hr

Other

Posted 27 days ago

Job description

Hotel Front Desk Agent

We are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation.

Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you.

Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities
  • Perform all check-in and check-out tasks
  • Manage online and phone reservations
  • Inform customers about payment methods and verify their credit card data
  • Register guests collecting necessary information (like contact details and exact dates of their stay)
  • Welcome guests upon their arrival and assign rooms
  • Provide information about our hotel, available rooms, rates and amenities
  • Respond to clients' complaints in a timely and professional manner
  • Liaise with our housekeeping and all department staff to ensure all rooms and areas are clean, tidy and fully-furnished to accommodate guests' needs
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
  • Upsell additional facilities and services, when appropriate
  • Maintain updated records of bookings and payments

Apply