Privacy First What happens in the home, stays in the home. Our robots are private by design, with ... Escalate the hard ones to Engineering, Product, or Ops, and drive them to closure. * Analyze ...
Privacy First What happens in the home, stays in the home. Our robots are private by design, with ... Escalate the hard ones to Engineering, Product, or Ops, and drive them to closure. * Analyze ...
Develop and grow customer relationships across CNC, robotics, and automation markets. * Generate ... sales process from prospecting through closing. * Serve as a trusted technical advisor helping ...
Develop and grow customer relationships across CNC, robotics, and automation markets. * Generate ... sales process from prospecting through closing. * Serve as a trusted technical advisor helping ...
Sales Engineer
Romeoville, IL · On-site +1
... from Movu US come to life and win their business by developing competitive quotes. The Sales ... Bachelor's in Engineering such as Automation, Robotics, Electrical, Electro-Mechanical, or ...
Sales Engineer
Romeoville, IL · On-site +1
... from Movu US come to life and win their business by developing competitive quotes. The Sales ... Bachelor's in Engineering such as Automation, Robotics, Electrical, Electro-Mechanical, or ...
It combines sophisticated RPA, cognitive and embedded analytic technologies. Over 1,100 ... Standardize and publish process, templates (skill coverage, Share point home) , code snippets ...
It combines sophisticated RPA, cognitive and embedded analytic technologies. Over 1,100 ... Standardize and publish process, templates (skill coverage, Share point home) , code snippets ...
Sales Engineer
Paeonian Springs, VA · On-site
We are the people behind the products that help keep the world connected at home, school, work, at ... Providing feedback from partners and customers to help improve our products, services, and customer ...
Sales Engineer
Paeonian Springs, VA · On-site
We are the people behind the products that help keep the world connected at home, school, work, at ... Providing feedback from partners and customers to help improve our products, services, and customer ...
It combines sophisticated RPA, cognitive and embedded analytic technologies. Over 1,100 ... home) , code snippets, collateral, demos and whitepapers needed during the pre-sales cycle. Lead ...
It combines sophisticated RPA, cognitive and embedded analytic technologies. Over 1,100 ... home) , code snippets, collateral, demos and whitepapers needed during the pre-sales cycle. Lead ...
Senior Platform Engineer (Embedded Linux)
Mountain View, CA · On-site
$147K - $193K/yr
Maticrobots is on a mission to revolutionize home robotics, aiming to recapture lost time spent on ... Responsibilities : • Develop core device systems software and functionality from the ground up ...
Senior Platform Engineer (Embedded Linux)
Mountain View, CA · On-site
$147K - $193K/yr
Maticrobots is on a mission to revolutionize home robotics, aiming to recapture lost time spent on ... Responsibilities : • Develop core device systems software and functionality from the ground up ...
Sales Engineer
Victor, NY · On-site
The automation sales engineer uses a combination of commercial and technical competence to drive long-term, profitable relationships with our customers with a technical focus on robotics, machine ...
Sales Engineer
Victor, NY · On-site
The automation sales engineer uses a combination of commercial and technical competence to drive long-term, profitable relationships with our customers with a technical focus on robotics, machine ...
Backend Software Engineer
Menlo Park, CA · On-site
$120K - $200K/yr
Privacy First What happens in the home, stays in the home. Our robots are private by design, with ... Comfort with a fast-paced, startup atmosphere - you don't shy away from the hard work * High level ...
Backend Software Engineer
Menlo Park, CA · On-site
$120K - $200K/yr
Privacy First What happens in the home, stays in the home. Our robots are private by design, with ... Comfort with a fast-paced, startup atmosphere - you don't shy away from the hard work * High level ...
Principal Robotics Software Engineer
San Francisco, CA · On-site
$159K - $213K/yr
... in real homes and businesses, giving us the opportunity to rapidly improve from real-world ... The Role As a Principal Robotics Software Engineer, you'll help define the software architecture ...
Principal Robotics Software Engineer
San Francisco, CA · On-site
$159K - $213K/yr
... in real homes and businesses, giving us the opportunity to rapidly improve from real-world ... The Role As a Principal Robotics Software Engineer, you'll help define the software architecture ...
This role sits at the intersection of sales, engineering, and product strategy - you will architect quantitative models used to size and justify our warehouse robotics systems while serving as the ...
This role sits at the intersection of sales, engineering, and product strategy - you will architect quantitative models used to size and justify our warehouse robotics systems while serving as the ...
Sales Engineer
Toledo, OH · On-site
Sales Engineer - Industry Leading Solutions Provider Neff is an industry leading automation ... A relevant bachelor's degree in engineering, industrial technology, with robotics and/or automation ...
Quick apply
Sales Engineer
Toledo, OH · On-site
Sales Engineer - Industry Leading Solutions Provider Neff is an industry leading automation ... A relevant bachelor's degree in engineering, industrial technology, with robotics and/or automation ...
Sales Engineer
Richmond, IN · On-site
Our people love their hobbies; from building cars, tractors, firearms, and robots to marksmanship ... The Sales Engineer is responsible for generating sales with new and existing customers ...
Sales Engineer
Richmond, IN · On-site
Our people love their hobbies; from building cars, tractors, firearms, and robots to marksmanship ... The Sales Engineer is responsible for generating sales with new and existing customers ...
Full Stack Engineer
Mountain View, CA · On-site
Matic is a company focused on revolutionizing home robotics by creating innovative products like a ... everything from their first impression of Matic to becoming repeat customers and our biggest ...
Full Stack Engineer
Mountain View, CA · On-site
Matic is a company focused on revolutionizing home robotics by creating innovative products like a ... everything from their first impression of Matic to becoming repeat customers and our biggest ...
Robotic Engineer
$83K - $135K/yr
... robotics automation systems. * FANUC robot programming experience. * Experience with FANUC robot machine vision related to robotic applications. * Ability to interact and support Sales and ...
Robotic Engineer
$83K - $135K/yr
... robotics automation systems. * FANUC robot programming experience. * Experience with FANUC robot machine vision related to robotic applications. * Ability to interact and support Sales and ...
Sales Engineer
Richmond, IN · On-site
Our people love their hobbies; from building cars, tractors, firearms, and robots to marksmanship ... The Sales Engineer is responsible for generating sales with new and existing customers ...
Quick apply
Sales Engineer
Richmond, IN · On-site
Our people love their hobbies; from building cars, tractors, firearms, and robots to marksmanship ... The Sales Engineer is responsible for generating sales with new and existing customers ...
Robotic Engineer
Hoffman Estates, IL · On-site
$83K - $135K/yr
... robotics automation systems. * FANUC robot programming experience. * Experience with FANUC robot machine vision related to robotic applications. * Ability to interact and support Sales and ...
Robotic Engineer
Hoffman Estates, IL · On-site
$83K - $135K/yr
... robotics automation systems. * FANUC robot programming experience. * Experience with FANUC robot machine vision related to robotic applications. * Ability to interact and support Sales and ...
Sales Engineer
Richmond, VA · On-site
$80K - $100K/yr
... metal fabrication and robotic welding. Key Responsibilities * Develop and nurture client ... Competitive base salary ranging from $80,000 to $100,000, plus expenses. * Commission structure ...
Quick apply
Sales Engineer
Richmond, VA · On-site
$80K - $100K/yr
... metal fabrication and robotic welding. Key Responsibilities * Develop and nurture client ... Competitive base salary ranging from $80,000 to $100,000, plus expenses. * Commission structure ...
Sales Engineer
Richmond, VA · On-site
iAutomation, a full-service automation company, developing robotic solutions and offering design ... For further information, please review the Know Your Rights notice from the Department of Labor. #J ...
New
Sales Engineer
Richmond, VA · On-site
iAutomation, a full-service automation company, developing robotic solutions and offering design ... For further information, please review the Know Your Rights notice from the Department of Labor. #J ...
New
Robotics Application Engineer
Atlanta, GA · On-site
You will help build our Atlanta presence from the ground up, while working closely with ... Perform pre-sales activities (lab tests, proofs-of-concept, etc.) * Project management and ...
Robotics Application Engineer
Atlanta, GA · On-site
You will help build our Atlanta presence from the ground up, while working closely with ... Perform pre-sales activities (lab tests, proofs-of-concept, etc.) * Project management and ...
From Home Robotics Sales Engineer information
See salary details
$43.5K - $53.1K
2% of jobs
$53.1K - $62.7K
7% of jobs
$62.7K - $72.3K
13% of jobs
$74.5K is the 25th percentile. Wages below this are outliers.
$72.3K - $81.9K
14% of jobs
The median wage is $90.3K / yr.
$81.9K - $91.5K
17% of jobs
$91.5K - $101K
15% of jobs
$108.7K is the 75th percentile. Wages above this are outliers.
$101K - $110.6K
10% of jobs
$110.6K - $120.2K
8% of jobs
$120.2K - $129.8K
7% of jobs
$129.8K - $139.4K
4% of jobs
$139.4K - $149K
3% of jobs
$43.5K
$96.2K
$149K
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Robotics Customer Success Intern
Menlo Park, CA • On-site
Other
Posted 4 days ago
Job description
Each year, 2.5 trillion hours are spent on household chores. At Matic, we're on a mission to recapture that lost time, and we're doing it by revolutionizing home robotics.
Our first product, also called Matic, is a Wall-E-esque floor cleaning robot. We've built what amounts to "full self-driving in the home" with real-time 3D mapping, adaptive path-tracking, and a precise semantic understanding of the home. Our breakthroughs in spatial AI allow Matic to work reliably in real homes, using only RGB cameras and neural networks running on-device.
Privacy First
What happens in the home, stays in the home. Our robots are private by design, with all data processing performed by the robot itself, not in the cloud.
Our Approach
Before the iPhone, consumers adopted several distinct devices; cell phones, PDAs, and portable music players each served a particular need. We believe in a similar progression for home robotics, starting with single-purpose robots and building iteratively toward more complex capabilities over time.
Our Culture
Matic is a tight-knit and collaborative team, singularly focused on building products our customers will cherish. We're ultra-hardworking people committed to solving tough problems that save precious time and energy.
About the role
Matic is building the next generation of consumer home robotics. Small team, high ownership, moving fast. We're looking for a Robotics Customer Success Intern to own ticket resolution end-to-end.
This is a hands-on role. You'll be in the weeds with customers every day: running onboarding, answering tickets, and closely collaborating with Engineering, Product, and Marketing teams. You'll help build the systems, playbooks, and infrastructure that let us deliver a deeply personal experience to every single customer as we grow from ten thousand to a hundred thousand and beyond.
We believe that the best customer service is no customer service, a product so intuitive and reliable that customers never need to reach out. The second-best is just-in-time, self-service help that anticipates questions before they're asked. You'll build both: proactive systems that eliminate friction, and a white-glove experience for the moments that matter most.
What you'll do:
Deliver a Three-Michelin-Star Customer Experience
- Own tickets end-to-end. First response to resolution. No missed replies, no open threads, no customer left hanging.
- Diagnose bugs, walk customers through fixes, and coordinate repairs or replacements when needed.
- Escalate the hard ones to Engineering, Product, or Ops, and drive them to closure.
- Analyze customer issue data obsessively. Spot patterns across tickets. Surface recurring issues, root causes, and product gaps to the team so the same problem doesn't hit a second customer.
- Develop deep product knowledge across hardware, software, algorithms, and the Matic app. Know the product inside and out: every component, every edge case, every workaround.
- Develop and deploy AI tools such as skills and agents to improve response times and support quality, and build a feedback loop that results in continuous improvement of customer success processes
- Deep customer empathy paired with a bias toward action. You care about the customer, and you move fast to resolve the issue.
- Technical curiosity. You don't need to be an engineer, but you need to understand how a complex hardware + software + AI product works well enough to troubleshoot, explain, and advocate intelligently.
- Bachelor's degree completed or in progress. Technical or analytical background preferred.
- This role can be a path to full-time for the right candidate, based on performance and team needs.
- Customer obsession. Every interaction, every email, every call, every unboxing, should feel like the customer is the most important person in the world. Because to us, they are.
- Details, details, details. The difference between good and exceptional lives in the details. You catch what others miss and you care about things other people think don't matter.
- Ownership and follow-through. You don't wait to be told. You see the gap, you fill the gap, and you make sure it stays filled. No ball gets dropped.
- Analytical rigor. You back up intuition with data. You measure what matters, you know what good looks like, and you hold yourself and your team to it.
- You're the kind of person who reads every customer review, the good ones and the bad ones, because you genuinely care about how people experience a product.
- You love the challenge of diagnosing complex, cross-functional problems, the ones that span hardware, software, logistics, and human psychology.
- You get fired up about consumer robotics and the idea of putting an extraordinary product into people's homes.
- You're excited to do your life's work.
- Weekend availability. We support our customers seven days a week, so the team rotates weekend coverage. You won't work every weekend, but you'll take your turn.
Compensation:
Base: $25- $35/hour.
Actual Compensation will depend on skills, experience, and qualifications.