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From Home Production Support Engineer Jobs in Indiana

MPW

Production Support Laborer

Greensburg, IN · On-site

$15.25 - $18/hr

Transport materials and parts to and from production lines to maintain uninterrupted operations * Load and unload trucks safely and efficiently to support inbound and outbound logistics * Stack and ...

SMC Corporation of America

Be Seen First

Lead Mechanical Product Support Engineer

Noblesville, IN · On-site

Production facilities are located in 30 countries. In addition, a sales network extends throughout ... SMC offers technology accumulated through the years, engineers that bring it to life in new ...

Bostondynamics

Technical Support Engineers take ownership for resolving technical customer issues in a reasonable ... Contributions to Product and Customer Success * Responds to customers in a voice and tone ...

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All JobsProduction Support Engineer JobsFrom Home Production Support Engineer JobsFrom Home Production Support Engineer Jobs in Indiana

From Home Production Support Engineer information

What is the difference between From Home Production Support Engineer vs On-Site Production Support Engineer?

AspectFrom Home Production Support EngineerOn-Site Production Support Engineer
Work EnvironmentRemote, home-basedOn-site, in the production facility
Required CredentialsTechnical certifications, troubleshooting skillsSimilar credentials, often with additional on-site safety training
Industry UsageCommon in tech, media, and digital servicesCommon in manufacturing, broadcasting, and industrial sectors
Job ResponsibilitiesRemote monitoring, troubleshooting, supportOn-site equipment maintenance, support, and troubleshooting

The main difference between a From Home Production Support Engineer and an On-Site Production Support Engineer lies in their work environment and daily responsibilities. The remote engineer focuses on troubleshooting and supporting systems from home, while the on-site engineer handles physical equipment and maintenance at the production site. Both roles require technical skills and certifications, but their work settings and interaction with physical infrastructure differ significantly.

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From Home Production Support Engineer jobs near you

Technical Support Engineer

ATS Automation Tooling Systems Inc

Indianapolis, IN • Hybrid

$36 - $42/hr

Full-time

Re-posted 23 days ago

Job description

Location: Hybrid - Greater Indianapolis Area (Home office located in Noblesville, IN)

Travel Requirement: Travel up to 40%

Hourly Rate Range: $36.00 - $42.00

The Technical Support Engineer is the liaison for Comecer Inc. customers to the Comecer Service team. They provide support to the field team regarding information and tools necessary to perform service activities.  This position ensures efficient service execution, customer satisfaction, and improved service timelines.

This position will include activities for Radiopharma, Pharma and Cell & Gene Therapy (ATMP) equipment and projects in North America.

Key Responsibilities:
Service Support
  • Monitor service inboxes and manage ticket creation and updates (including Fusion).
  • Provide remote troubleshooting, service coordination, and issue resolution.
  • Conduct minor field service activities and travel as needed to support installations and repairs.
  • Support high-priority customer situations and de-escalate concerns.
  • Manage warranty and non-warranty service requests with customers and internal teams.
  • Assist with quotations, installations, upgrades, and RMA processes.
  • Coordinate with global teams (Spa, NL) and support site preparation.
  • Monitor contracts and renewals to maintain service coverage.
  • Identify and mitigate service-related risks.
Customer Relationships
  • Communicate proactively with customers and provide timely updates.
  • Build strong relationships and support long-term customer satisfaction.
Service Infrastructure
  • Support development of service documentation, training materials, and procedures.
  • Maintain knowledge base and assist with process improvements.
  • Help manage equipment inventory, calibration, and maintenance schedules.
  • Assist with onboarding and technical training; develop product expertise.
Compliance
  • Ensure adherence to company policies and ethical standards.
Qualifications:
  • Bachelor's degree or post- secondary education in controls, software or electrical engineering
  • 3 or more years of relevant experience
  • An ability to work effectively with both internal cross functional teams and customers according to deadlines and under pressure-filled conditions is essential.
  • Self-driven, attentive to detail, consistent, and process driven.
  • Fluent in English, written and oral, second language in Italian is an asset
  • Experienced in the use of a CRM (Oracle is preferred)
  • Possesses excellent time management skills and can co-ordinate multiple service activities
  • Proficient with Microsoft software tools including Word, Excel and Power Point etc.
  • Experience managing budgets, financial forecasting and developing labor and material estimates.
  • Must be eligible and able to travel domestically & internationally, within 30 days from hire date and legally eligible to operate a vehicle, as this is an essential job function

Take your place among the best in the business, and grow your career with Comecer. Join an environment where a passion for innovation combines with an uncompromised commitment to quality. Join the Winning Team at Comecer, an ATS Company, a great place to automate your future!

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