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From Home Icm Jobs in Silver Spring, MD (NOW HIRING)

Castellum Inc

Information & Content Manager

Arlington, VA · On-site

$145K - $155K/yr

The ICM will serve as the hands-on administrator for the division's Microsoft 365 environment ... Ability to perform approved remote work from home on government-provided classified systems when ...

Socket.dev

Information & Content Manager

Arlington, VA · On-site

$120 - $165/hr

The ICM will serve as the hands-on administrator for the division's Microsoft 365 environment ... Ability to perform approved remote work from home on government-provided classified systems when ...

GTMR, Inc.

Information & Content Manager

Arlington, VA · On-site

$145 - $155/hr

The ICM will serve as the hands-on administrator for the division's Microsoft 365 environment ... Ability to perform approved remote work from home on government-provided classified systems when ...

Theirc

Extended Services Intern (Fall 2026)

Baltimore, MD · On-site

$15 - $19.75/hr

... home or community-based orientation sessions on topics relevant to ICM, ECM and SOR clients such as ... from the IRC office). Application Process * DUE DATE: applyonline atcareers.rescue.orgby 11:59 PM ...

Second Family Inc

Program Assistant

Lanham, MD · On-site

$37K - $47K/yr

Job Duties * Assist the Program Manager with daily oversight of group home operations, ensuring ... Prior experience with iCareManager (ICM) and LTSS is a significant plus. * Ability to manage ...

NCIA

Behavioral Health House Manager

Windsor Mill, MD · On-site

$22.77/hr

... ICM within required timeframes. * Maintain a safe, clean, organized, and therapeutic home ... Bachelor of Arts or Science degree from an accredited college or university in behavioral health ...

New

Cornerstones

Case Manager for Rapid Rehousing

Reston, VA · On-site

$52 - $74/hr

... and families from emergency shelter or street outreach and will be responsible for meeting or ... Conducts home visits and housing inspections.Serve as an ongoing liaison between property managers ...

All JobsIcm JobsFrom Home Icm JobsFrom Home Icm Jobs in Silver Spring, MD

From Home Icm information

See Silver Spring, MD salary details

$31K

$118K

$174.2K

How much do from home icm jobs pay per year?

As of Sep 6, 2026, the average yearly pay for from home icm in Silver Spring, MD is $118,007.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,700.00 and $146,300.00 per year, depending on experience, location, and employer.

What is a from home ICM?

A 'From Home ICM' typically refers to an Individual Contributor Manager (ICM) who works remotely from home. This position combines leadership responsibilities—such as overseeing projects or team members—with hands-on work in their specific area of expertise. Working from home allows ICMs to manage their tasks and teams virtually, using various communication and collaboration tools. This role is common in industries that support remote work, such as technology, customer service, and consulting.

What are the key skills and qualifications needed to thrive as a from home ICM?

To thrive as a Home-Based Intensive Case Manager, you need a background in social work, psychology, or a related field, often supported by a relevant degree or licensure. Familiarity with case management software, electronic health records, and care coordination systems is typically required. Strong interpersonal communication, problem-solving, and organizational skills are vital for building trust with clients and effectively managing complex cases. These skills ensure effective support for clients in home settings, leading to better outcomes and efficient service delivery.

What are some effective strategies for staying connected with your team while working remotely as a from home ICM?

Working from home as an Incident Case Manager (ICM) can sometimes lead to feelings of isolation, but there are several ways to maintain strong connections with your team. Regular participation in virtual meetings, using collaboration tools like Slack or Microsoft Teams, and scheduling brief daily check-ins can help keep communication flowing. Proactively sharing updates on case progress and seeking feedback not only fosters teamwork but also ensures you remain aligned with organizational goals. Building rapport through informal conversations and taking part in virtual team-building activities can make remote work more engaging and productive.

What is the difference between From Home Icm vs Customer Service Representative?

AspectFrom Home IcmCustomer Service Representative
Work EnvironmentRemote, home-basedTypically office or call center, but can be remote
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; customer service skills
Industry UsageCommon in insurance, healthcare, and tech sectorsRetail, telecom, banking, and service industries
Job FunctionsHandling inbound/outbound calls, policy info, technical supportAssisting customers, resolving issues, processing orders

From Home Icm roles focus on inbound customer interactions, often within specific industries like insurance or healthcare, and require minimal certifications. Customer Service Representatives also handle customer inquiries but may work in various industries and environments. Both roles emphasize communication skills and can be performed remotely, but From Home Icm positions are more specialized for certain sectors.

What are popular job titles related to From Home Icm jobs in Silver Spring, MD?

For From Home Icm jobs in Silver Spring, MD, the most frequently searched job titles are:

What job categories do people searching From Home Icm jobs in Silver Spring, MD look for?

The top searched job categories for From Home Icm jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for From Home Icm jobs?

Cities near Silver Spring, MD with the most From Home Icm job openings:

From Home Icm jobs near you
Infographic showing various From Home Icm job openings in Silver Spring, MD as of August 2026, with employment types broken down into 2% As Needed, 69% Full Time, 25% Part Time, and 4% Contract. Highlights an 80% Physical, 1% Hybrid, and 19% Remote job distribution, with an average salary of $118,007 per year, or $56.7 per hour.

Information & Content Manager

Castellum Inc

Arlington, VA • On-site

$145K - $155K/yr

Full-time

Posted 25 days ago

Key responsibilities

  • Serve as the primary administrator for DAMO-SOC SharePoint site collections and Microsoft Teams environments.

  • Build and maintain structured folder architectures, manage user permissions, and ensure files are organized, secure, and searchable.

  • Identify workflow bottlenecks and propose process improvements or automated solutions to streamline tasks.

Job description

*** Contingency Position – Pending Customer Approval***
                         Target Fill Date: 20 August


JOB SUMMARY

Corvus Consulting, LLC is seeking an Information & Content Manager (ICM) to serve as the primary process facilitator and provide dedicated knowledge-management and hands-on SharePoint administration to support the HQDA DCS G-3/5/7 Cyberspace Operations Division, Strategic Operations Division. This role is a critical enabling position responsible for organizing organizational content, maintaining clean and structured digital workspaces, streamlining workflows, and leveraging available Army enterprise platforms to improve organizational efficiency.

The ICM will serve as the hands-on administrator for the division’s Microsoft 365 environment, including SharePoint and Microsoft Teams. Primarily dedicated to supporting DAMO-SOC, the ICM will also provide flexible technical and process support to other divisions within the DAMO-SO Directorate during peak operational surges or strategic initiatives, as directed by the DAMO-SOC Division Chief. This position requires an exceptionally proactive, process-oriented self-starter who can translate general strategic intent into action, independently establish and manage the workflows and processes necessary to execute the mission, enforce standards, and operate with minimal oversight.

The ideal candidate will be process-driven, self-motivated, and experienced with HQDA staff actions and staffing procedures within a high-visibility Army headquarters environment. The ICM must be able to manage competing requirements, maintain action visibility, and produce accurate, timely staff and information-management products. This position directly contributes to organizational readiness by improving content management, workflow efficiency, information accessibility, and leadership visibility for mission stakeholders.

RESPONSIBILITIES

  • Serve as the hands-on primary administrator for all DAMO-SOC SharePoint site collections and Microsoft Teams environments.
  • Build and maintain structured folder architectures, manage user permissions and access controls, and ensure files are organized, secure, and easily searchable.
  • Ensure data organization, version control, naming conventions, and the development, version control, and continuous maintenance of Standard Operating Procedures (SOPs) across the division.
  • Maintain and update organizational distribution lists and controlled access structures.
  • Identify bottlenecks in existing G3/5/7 workflows and propose process improvements or automated solutions to streamline tasks.
  • Provide flexible technical and process support to other divisions within the DAMO-SO Directorate during peak operational surges or strategic initiatives, as directed by the DAMO-SOC Division Chief.
  • Assist with visitor control and escort duties and serve as a physical security coordinator to open/lock secure workspaces in the Taylor Building or RSAC when needed.


 

QUALIFICATIONS:

Minimum Qualifications include:

  • Active TS/SCI security clearance.
  • Bachelor’s degree in Information Systems, Knowledge Management, Business, or related field.
  • Proactive, process-driven self-starter capable of taking general strategic intent and independently establishing the necessary workflows to execute the mission with minimal oversight.
  • 5+ years of SharePoint administration or knowledge-management experience within DoD or Army environments, including strong practical, hands-on experience designing, managing, and maintaining complex SharePoint site collections and Microsoft Teams environments; managing permissions, content workflows, structured digital workspaces, version control, naming conventions, and SOPs.
  • Proven familiarity with HQDA staff staffing procedures and standards.
  • Ability to travel in support of DAMO-SOC requirements as needed.
  • Ability to perform approved remote work from home on government-provided classified systems when requested and authorized.

 

Preferred Qualifications:

  • Experience supporting HQDA G3/5/7.
  • Familiarity with Army Vantage, Power BI, or other enterprise visualization platforms, with the ability or interest to build live dashboards that track and visualize project status for leadership decision-making.
  • Interest or experience applying automation and approved Army AI platforms to modernize manual or legacy staff processes.
  • the ability to prepare correspondence and staff products that conform to Army writing standards, including AR 25-50.
  • Experience supporting classified workspaces in Pentagon or RSAC facilities.


Corvus Consulting, LLC. provides equal employment opportunity (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, genetic information, marital status, ancestry, protected veteran status, or any other characteristic protected by applicable federal, state, and local laws and offers equal opportunity for VEVRAA Protected Veterans. Corvus Consulting, LLC, will not discriminate against employees and job applicants who inquire about, discuss, or disclose compensation information.


Reasonable accommodations that do not cause an undue hardship on the company may be made to enable individuals with disabilities to perform essential functions, as long as that would not hinder or prevent performance of duties or be of a safety concern.


PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


While performing the duties of this job, the employee is required to reach with hands and arms. The employee is frequently required to sit, stand and walk. The employee may be required to move ten pounds and could occasionally lift or move up to twenty-five pounds.


Disclaimer: The listed duties are not intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of primary duties and responsibilities.