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From Home Help Desk Tier 2 Jobs in Oklahoma (NOW HIRING)

Addison Group

Help Desk Technician

Oklahoma City, OK · On-site

$55K - $67K/yr

Provide Tier 1/Tier 2 technical support for desktops, laptops, mobile devices, and peripherals ... You connect directly with hiring managers from renowned organizations • Options : You are ...

Bowhead

Tier 2 Helpdesk Technician

Oklahoma City, OK · On-site

$17.25 - $23.25/hr

Bowhead seeks a Tier 2 Helpdesk Technician that will provide multiple tier support to end users ... Systems Administrator will coordinate with the Corporate IT Help Desk to maintain the established ...

Bowhead

Tier 2 Helpdesk Technician

Oklahoma City, OK · On-site

$17.25 - $23.25/hr

Bowhead seeks a Tier 2 Helpdesk Technician that will provide multiple tier support to end users ... Systems Administrator will coordinate with the Corporate IT Help Desk to maintain the established ...

Hartwig Staffing

Help Desk Manager

Edmond, OK

$80K - $90K/yr

Lead enterprise level help desk team; Tier 1 to Tier 3. * Manage, mentor and lead team, establish KPI's and SOP's * Handle high level escalations, outages, etc. * Experience supporting Windows, AD ...

McAfee & Taft

HELP DESK II

Oklahoma City, OK

$18.50 - $25/hr

POSITION SUMMARY The Help Desk II works within the IT team to provide responsive firm-wide support ... Provide an alternative means of working (workaround) to minimize workflow disruption from incidents ...

McAfee & Taft

HELP DESK II

Oklahoma City, OK · On-site

$18.50 - $25/hr

McAfee & Taft is seeking a Help Desk II to provide responsive firm-wide support for technology ... from incidents that require escalation or further investigation. They will hold those incidents ...

GDIT

Help Desk Technician

Oklahoma City, OK

$19.12 - $25.88/hr

No Help Desk Technician I Transform technology into opportunity as a Help Desk Technician I with ... from the U.S. Citizenship and Immigration Service that employment must not affect his/her ...

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From Home Help Desk Tier 2 information

What are the key skills and qualifications needed to thrive as a From Home Help Desk Tier 2, and why are they important?

To thrive as a From Home Help Desk Tier 2, you need advanced troubleshooting abilities, in-depth knowledge of operating systems and networks, and typically an associate’s degree or relevant IT certifications (such as CompTIA A+ or Network+). Familiarity with remote desktop tools, ticketing systems like ServiceNow or Zendesk, and diagnostic utilities is crucial. Strong communication, patience, and problem-solving skills help you effectively resolve complex issues and support end-users remotely. These competencies ensure timely, accurate technical support and high customer satisfaction in a remote environment.

What are some common challenges faced by remote Help Desk Tier 2 professionals, and how can they be effectively managed?

Remote Help Desk Tier 2 professionals often encounter challenges such as troubleshooting complex technical issues without physical access to devices, coordinating with distributed teams, and maintaining clear communication with end-users. To manage these challenges, it's important to utilize robust remote support tools, document solutions thoroughly, and establish regular check-ins with colleagues. Strong organizational skills and a proactive approach to communication can help ensure timely resolution of issues and maintain high customer satisfaction.

What are From Home Help Desk Tier 2 jobs?

From Home Help Desk Tier 2 jobs involve providing advanced technical support to customers or employees remotely. Tier 2 support professionals handle more complex issues that cannot be resolved by Tier 1 support, such as troubleshooting software, hardware, or network problems. They work from home using communication tools like phone, email, or chat to diagnose and resolve technical issues, often escalating unresolved problems to Tier 3 if necessary. These roles require strong problem-solving skills, technical knowledge, and excellent communication abilities.

What is the difference between From Home Help Desk Tier 2 vs From Home Technical Support Specialist?

AspectFrom Home Help Desk Tier 2From Home Technical Support Specialist
CertificationsCompTIA A+, HDI Support Center CertificationCompTIA A+, Network+, HDI certifications
Work EnvironmentRemote help desk, troubleshooting hardware/software issuesRemote technical support, resolving complex technical problems
Industry UsageIT support, customer serviceIT support, technical troubleshooting

While both roles involve remote technical assistance, From Home Help Desk Tier 2 focuses on resolving escalated customer issues and hardware/software troubleshooting, whereas From Home Technical Support Specialist often handles more complex technical problems and may require deeper technical knowledge. Both roles require similar certifications and work in remote IT support environments, but their focus and scope differ slightly.

What are popular job titles related to From Home Help Desk Tier 2 jobs in Oklahoma? For From Home Help Desk Tier 2 jobs in Oklahoma, the most frequently searched job titles are:
What job categories do people searching From Home Help Desk Tier 2 jobs in Oklahoma look for? The top searched job categories for From Home Help Desk Tier 2 jobs in Oklahoma are:
What cities in Oklahoma are hiring for From Home Help Desk Tier 2 jobs? Cities in Oklahoma with the most From Home Help Desk Tier 2 job openings:
From Home Help Desk Tier 2 jobs near you
IT Help Desk II

IT Help Desk II

HOPE Community Services Inc

Oklahoma City, OK

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 26 days ago

Job description

EOE Statement

At HOPE, our goal is to be a diverse workforce that is representative, at all job levels, of the community we serve. We embrace and encourage our employees' differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We are proud to be an equal opportunity workplace and an affirmative action employer.


Overview
HOPE Community Services, Inc. is a leading outpatient treatment provider in south Oklahoma City. We provide compassionate trauma informed care to individuals whose lives have been impacted by mental health and substance use disorders. We do this by providing compassionate and evidence-based treatment, aimed at improving the quality of life for those we serve.

We're looking for an IT professional who enjoys solving problems, supporting people, and growing their technical skillset. This position bridges front-line help desk support and systems administration, playing a key role in maintaining a stable and secure environment for staff and the clients we serve.


About the Position
The IT Help Desk II provides Tier 1 and Tier 2 technical support to staff across the organization, resolving a wide range of hardware, software, and connectivity issues. This role also assists with maintaining a hybrid IT environment, including on-premises systems and Microsoft 365, helping ensure reliable and secure day-to-day operations.


Requirements

  • High school diploma or GED required; associate's degree or technical certification in Information Technology preferred
  • Minimum of 2 years of experience in help desk or technical support, with exposure to Tier 2 troubleshooting or systems administration
  • Reliable transportation and valid Oklahoma driver's license


Skills

    • Resolve hardware, software, and network issues efficiently using approved methodologies.
    • Administer M365, on-prem, and enterprise tools (DUO/Okta, Datto, Tanium, SharePoint) and hardware (Dell, SonicWall, Cisco, Meraki).
    • Take pride in the facility by assisting with maintaining 'display-ready' server closet standards with orderly cabling, labeling, and cleanliness.
    • Work ticketing queue efficiently and professionally to meet enterprise-level service standards.
    • Execute "What is the Next Step" (WITNS) protocol to ensure seamless support.
    • Collaborate across tiers to resolve issues without resorting to unvetted or cold ticket transfers.
    • Adhere to the 'One Action = One Ticket' rule
    • Demonstrate willingness to provide in-person support over same-building phone support
    • Provide respectful verbal communication of technical concepts to non-technical personnel
    • Apply strong attention to detail in written SOPs and professional correspondence.
    • Prioritize company policy over personal preference at all times.
    • Demonstrate integrity by adhering to organizational standards regardless of past training.
    • Master new systems and processes proactively with a change & growth mindset.


    We Offer

    • Competitive Compensation
    • Full Benefits, including 100% paid health and dental insurance
    • Life Insurance
    • Over 2 weeks of PTO in your first year
    • 11 Paid Holidays per year (time and a half for worked holidays)
    • Bereavement Leave (5 days per year)
    • 8 Hours of Volunteer Pay
    • 10% Retirement Contributions with no match required
    • Paid Professional Development Time
    • And more!

    Apply