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Sealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient. We strive to foster a caring, high-performance growth culture that will deliver consistent, sustainable profitable growth and accelerate our performance - a culture where accountability is clear and aligned, and where we reward business outcomes and impact. That culture guides everything we do, including how we partner with our customers and suppliers, how we attract and retain top talent, and how we create and deliver value for our stakeholders. In 2024, Sealed Air generated $5.4 billion in revenue and had approximately 16,400 employees distributing products and services to 117 countries/territories around the world. To learn more, visit www.sealedair.com.
Position Summary
This role is part of the North American Support Team for Liqui-Box's advanced liquid packaging business. The Field Service Engineer works cross-functionally with Sales, Field Support, Product Support, Spare Parts Customer Service, and Engineering to support customers in the field. This position is responsible for proactively troubleshooting and resolving issues with liquid packaging equipment, including installation, commissioning, configuration, rebuilding, preventive maintenance, and training. The role also ensures accurate service documentation and supports ongoing equipment performance and customer satisfaction.
Job Description
1.Travel to customer sites in US, Canada, and Caribbean islands to install, repair, or perform preventive maintenance on liquid packaging equipment.
• Travel to customer sites to install, set up, and test complete systems and components of liquid packaging equipment
• Commission and deliver bag-in-box machines, ensuring proper functionality and on-time implementation
• Evaluate and optimize machine performance to ensure efficient, reliable production
• Apply strong technical expertise in electrical, pneumatic, and mechanical systems, including PLCs, to troubleshoot and support equipment at customer sites
2. Provide remote support to customers and peers troubleshooting packaging equipment problems.
• Provide remote troubleshooting support, guiding customers step-by-step to resolve equipment issues
• Analyze packaging equipment performance and recommend corrective maintenance strategies to address and prevent failures
3. Read and interpret mechanical assembly drawings, bills of materials, electrical schematics, and P&IDs
• Evaluate mechanical components to recommend parts and materials that prevent equipment failures
• Interpret electrical schematics and symbols to support troubleshooting and maintenance of bag-in-box machines
4. Create, review, and update service procedures
• Develop procedures tailored to customer requirements, recognizing that each application may vary.
• Update procedures to reflect changes in customer processes or equipment.
• Review production filling lines at customer sites to identify packaging issues, recommend corrective actions, and improve machine efficiency.
5. Prepare detailed and accurate service call reports to ensure a complete history of service activity at customer locations
• Prepare service reports following remote and on-site support interactions with customers
• Document and track recommendations and action items to ensure completion of all activities and proper follow-up
• Develop proposals to improve equipment performance and increase overall machine efficiency
Qualifications
• Bachelor's degree or equivalent experience
• 5-7 years of field service experience, ideally in national or international environments
• Experience with aseptic and/or pasteurized packaging equipment and processes
• Working knowledge of Microsoft Office (Word, Excel) and PLC-related software (Rockwell, Omron)
Core Competencies
• Strong communication skills (verbal and written), with the ability to actively listen and engage effectively with diverse stakeholders
• Solid business acumen with the ability to navigate complex situations and drive practical solutions
• Effective collaboration and interpersonal skills, with the ability to work across teams and customer environments
• Problem-solving mindset with curiosity and creativity, particularly in troubleshooting technical issues
• Accountability, integrity, and sound judgment in high-pressure or field-based environments
• Ability to coach, influence, and support others through change and continuous improvement
Technical & Role Requirements
• Experience supporting and troubleshooting complex electro-mechanical food packaging equipment
• Knowledge of PLC systems (e.g., Allen Bradley, Omron) and ability to read engineering drawings, schematics, and wiring diagrams
• Willingness to travel frequently (up to 70%, including international travel) and work flexible hours as needed
• Bilingual (English/Spanish) preferred
Requisition id: 54385
Relocation: Yes
Sealed Air is committed to attracting, selecting, and developing talent that reflects the diversity of the communities and customers we serve. We take pride in our selection process to identify, infuse, and grow talent to align with our culture, values, and norms. Sealed Air prioritizes talent development, fostering a culture of continuous growth and career progression. The company is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state and local laws.
*Please be cautious of fraudulent recruiting efforts using the Sealed Air name or logo. Sealed Air will never request private information during the application process, such as a Driver's License or Social Security Number. If you have any concerns about information received from SEE during the application process, please reach out to us directly at globalta@sealedair.com.
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