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French Speaking Case Manager Jobs (NOW HIRING)

MCI Careers

$17 - $18/hr

We are seeking a motivated and customer-focused French Speaking Customer Service Representative to ... Accurately capture and update customer information in internal systems and CRM platforms.

Speakit

French Customer Support for Jewelry company

$17.50 - $22.25/hr

If you speak excellent French and have excellent communication skills, read below. Duties: * Identify customer needs, clarify information, research each issue and find solutions * Manage incoming and ...

speakit

French Customer Support for Jewelry company

$17.50 - $22.25/hr

If you speak excellent French and have excellent communication skills, read below. Duties: * Identify customer needs, clarify information, research each issue and find solutions * Manage incoming and ...

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French Speaking Case Manager information

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How much do french speaking case manager jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for french speaking case manager in the United States is $23.87, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $26.20 per hour, depending on experience, location, and employer.

What does a French speaking case manager do?

A French Speaking Case Manager is responsible for supporting clients who speak French, often in healthcare, social services, or insurance settings. They assess client needs, coordinate services, and act as a liaison between clients and service providers, ensuring effective communication and support. Their role often involves case documentation, advocacy, and problem-solving to help clients access necessary resources and achieve positive outcomes. Fluency in French is essential for communicating with clients and handling documentation in that language.

What are the key skills and qualifications needed to thrive as a French speaking case manager?

To thrive as a French Speaking Case Manager, you need fluency in French and English, strong organizational skills, and experience in case management or a related field. Familiarity with customer relationship management (CRM) systems, case tracking software, and sometimes certifications like Certified Case Manager (CCM) are typically required. Excellent interpersonal communication, cultural sensitivity, and problem-solving abilities help you build trust and effectively support clients. These skills are vital for accurately managing cases, ensuring client satisfaction, and navigating complex situations across language and cultural barriers.

What are some common challenges faced by French speaking case managers when assisting clients from diverse cultural backgrounds?

French Speaking Case Managers often work with clients from various Francophone regions, each with unique cultural norms, communication styles, and expectations. Navigating cultural differences while ensuring clear communication and mutual understanding can be challenging, especially when discussing sensitive or complex issues. Successful case managers leverage cultural competence, empathy, and adaptability to build trust and provide effective support. Regular collaboration with colleagues and participation in cultural competency training can also help address these challenges and improve client outcomes.

What are popular job titles related to French Speaking Case Manager jobs?

For French Speaking Case Manager jobs, the most frequently searched job titles are:

Infographic showing various French Speaking Case Manager job openings in the United States as of September 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $49,650 per year, or $23.9 per hour.

French Speaking Customer Service Representative

On-site

MCI Careers
Computer and Electronic Product Manufacturing • 1 - 5K employees
Learn more about MCI Careersexternal

$17 - $18/hr

Full-time

Re-posted 15 days ago

Job description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. 

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are seeking a motivated and customer-focused French Speaking Customer Service Representative to join our dynamic team. In this role, you will be responsible for providing professional and efficient support to French-speaking customers across multiple channels. You will act as the first point of contact, assisting customers with inquiries, resolving issues, and ensuring a positive customer experience. This position is ideal for individuals who are passionate about customer service, highly organized, and able to communicate effectively in both French and English.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.


Responsibilities

Key Responsibilities:

  • Provide exceptional customer support to French-speaking customers via phone, email, and chat.

  • Handle customer inquiries, complaints, and requests in a professional and timely manner.

  • Accurately capture and update customer information in internal systems and CRM platforms.

  • Troubleshoot and resolve customer issues while maintaining high service standards.

  • Escalate complex issues to the appropriate internal teams when necessary.

  • Maintain detailed and accurate records of all customer interactions.

  • Meet or exceed individual and team performance targets, including quality, productivity, and customer satisfaction metrics.

  • Follow company policies, procedures, and compliance guidelines.

  • Collaborate with team members and other departments to ensure seamless customer support.


Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

  • High School Diploma/GED

  • Fluency in French and English (spoken and written) is essential.

  • Previous experience in a customer service or call centre environment, preferably within a BPO environment.

  • Strong verbal and written communication skills.

  • Ability to handle high volumes of customer interactions while maintaining quality service.

  • Basic computer literacy and experience working with CRM or ticketing systems.

  • Strong problem-solving skills and the ability to remain calm under pressure.

Nice to Have

  • Additional language skills.

  • Experience supporting international customers.

  • Familiarity with customer service platforms or CRM systems.

  • Experience working in a fast-paced, target-driven environment.

  • Strong administrative and organizational skills.

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About MCI Careers

Sourced by ZipRecruiter

MCI Careers is a noted global leader in the Business Process Outsourcing (BPO) industry located in Ashburn, VA, US. Recognized for delivering robust customer engagement services, tech integrations, and consulting, they serve numerous world-class brands and governmental bodies. MCI Careers was established in 2009 by Anthony Marlowe following the purchase of his prior BPO company which boasted over 3,200 employees. The company has set a mission to provide opportunities for people who seek continuous improvement and personal growth through their professional journey.

Industry

Computer and electronic product manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Ashburn, VA, US

Social media

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