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French Customer Service Jobs in Quebec (NOW HIRING)

Villa St-Georges

Receptionist

Victoriaville, QC · On-site

Customer Service Manager Receiving and routing telephone calls Welcoming residents and visitors ... Excellent ability to write and communicate in French Customer-oriented and able to work in a team ...

Physio Extra

PhysioExtra is currently looking for Customer Service Agents to complete its team(s). Reporting to ... French and English

Physio Extra

PhysioExtra is currently looking for Customer Service Agents to complete its team(s). Reporting to ... Communicates effectively in French and English

Fed IT

Team Lead Support

Montreal, QC · On-site

Ensuring high-quality service and user satisfaction across the organization; Assisting with the ... Bilingual in English and French; Customer-focused, proactive, and highly professional. Working ...

Transport Loyal Express

Our customer service representatives are enthusiastic people with excellent working conditions and ... Bilingual in French and English, spoken and written, to effectively communicate with clients and ...

Transport Loyal Express

Bilingual in French and English, spoken and written, to effectively communicate with clients and ... customer service at all times Work in a fast-paced environment

Fed IT

Team Lead Support

Montreal, QC · Hybrid

Ensuring high-quality service and user satisfaction across the organization; Assisting with the ... Bilingual in English and French; Customer-focused, proactive, and highly professional. Working ...

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All JobsFrench Customer Service JobsFrench Customer Service Jobs in Quebec

French Customer Service information

See Quebec salary details

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How much do french customer service jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for french customer service in Quebec is $15.86, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $16.83 per hour, depending on experience, location, and employer.

What are some common challenges faced by French customer service representatives, and how can they be managed?

French Customer Service representatives often encounter challenges such as handling complex customer inquiries, managing high call volumes, and addressing language or cultural nuances in communication. To succeed, it is important to stay patient, actively listen, and utilize available resources such as help desk knowledge bases or escalation procedures when needed. Many employers provide comprehensive training and ongoing support to help team members navigate difficult scenarios and stay up-to-date on company policies. Building strong problem-solving skills and collaborating with colleagues can also make challenging situations more manageable and rewarding. This role offers a dynamic environment where adaptability and a positive attitude are key to overcoming daily obstacles.

What is a French customer service?

A French Customer Service job involves assisting customers who speak French, either through phone, email, or chat. Responsibilities typically include answering inquiries, resolving issues, processing orders, and providing product or service support. Strong communication skills in both French and sometimes English are often required. This role is common in international companies that serve French-speaking customers.

What are the key skills and qualifications needed to thrive in French customer service?

To thrive as a French Customer Service professional, you need fluent French language skills, strong written and verbal communication abilities, and experience in customer support, often supported by a high school diploma or relevant coursework. Familiarity with CRM systems, ticketing software, and call center platforms is typically required. Outstanding interpersonal skills, patience, and a genuine desire to help others set top performers apart in this role. These strengths ensure effective problem solving, customer satisfaction, and smooth teamwork in a fast-paced, multilingual environment.

What are the most commonly searched types of French Customer Service jobs in Quebec? The most popular types of French Customer Service jobs in Quebec are:
What are popular job titles related to French Customer Service jobs in Quebec? For French Customer Service jobs in Quebec, the most frequently searched job titles are:
What job categories do people searching French Customer Service jobs in Quebec look for? The top searched job categories for French Customer Service jobs in Quebec are:
French Customer Service jobs near you
Infographic showing various French Customer Service job openings in Quebec as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $32,991 per year, or $15.9 per hour.

French Speaking Customer Service Representative

MCI Careers

Quebec, QC

CA$20 - CA$21/hr

Full-time

Posted 7 days ago

Job description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are seeking a motivated and customer-focused French Speaking Customer Service Representative to join our dynamic team. In this role, you will be responsible for providing professional and efficient support to French-speaking customers across multiple channels. You will act as the first point of contact, assisting customers with inquiries, resolving issues, and ensuring a positive customer experience. This position is ideal for individuals who are passionate about customer service, highly organized, and able to communicate effectively in both French and English.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.


Responsibilities

Key Responsibilities:

  • Provide exceptional customer support to French-speaking customers via phone, email, and chat.

  • Handle customer inquiries, complaints, and requests in a professional and timely manner.

  • Accurately capture and update customer information in internal systems and CRM platforms.

  • Troubleshoot and resolve customer issues while maintaining high service standards.

  • Escalate complex issues to the appropriate internal teams when necessary.

  • Maintain detailed and accurate records of all customer interactions.

  • Meet or exceed individual and team performance targets, including quality, productivity, and customer satisfaction metrics.

  • Follow company policies, procedures, and compliance guidelines.

  • Collaborate with team members and other departments to ensure seamless customer support.


Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

  • High School Diploma/GED

  • Fluency in French and English (spoken and written) is essential.

  • Previous experience in a customer service or call centre environment, preferably within a BPO environment.

  • Strong verbal and written communication skills.

  • Ability to handle high volumes of customer interactions while maintaining quality service.

  • Basic computer literacy and experience working with CRM or ticketing systems.

  • Strong problem-solving skills and the ability to remain calm under pressure.

Nice to Have

  • Additional language skills.

  • Experience supporting international customers.

  • Familiarity with customer service platforms or CRM systems.

  • Experience working in a fast-paced, target-driven environment.

  • Strong administrative and organizational skills.

MCI Careers logo

About MCI Careers

Sourced by ZipRecruiter

MCI Careers is a noted global leader in the Business Process Outsourcing (BPO) industry located in Ashburn, VA, US. Recognized for delivering robust customer engagement services, tech integrations, and consulting, they serve numerous world-class brands and governmental bodies. MCI Careers was established in 2009 by Anthony Marlowe following the purchase of his prior BPO company which boasted over 3,200 employees. The company has set a mission to provide opportunities for people who seek continuous improvement and personal growth through their professional journey.

Industry

Computer and electronic product manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Ashburn, VA, US

Social media

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