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Freight Ops Specialist Jobs (NOW HIRING)

Westrock

Anlst, Sls Eff & Ops

Richmond, VA · On-site

$61K - $103K/yr

Customer Account Specialist How you will impact Smurfit Westrock: The Customer Account Specialist ... Balance service solutions with the cost to serve including minimizing excess freight costs and aged ...

Collaborative Vision LLC

Be Seen First

Sales Operations Specialist

Wilsonville, OR · On-site

$60K - $80K/yr

The role will report to Operations and Logistics Manager and will be part of the larger Ops ... Experience managing production schedules, purchase orders, quality control, and freight ...

Hitachi

Lead Shipping and Receiving Coordinator

Lake Orion, MI · On-site

$16.50 - $21/hr

You will also train and mentor S/R Specialists, support Lean and continuous improvement initiatives ... Truckload freight arrangements * Information systems (Ops Manager, Job Track, Baan) * Material ...

Hitachi

Lead Shipping and Receiving Coordinator

Holland, MI · On-site

$17.25 - $21.75/hr

Perform all job functions associated with the S/R Specialist role, as needed, to support ... Truckload freight arrangements * Information systems (Ops Manager, Job Track, Baan) * Material ...

Assurant, Inc.

Logistics Control Specialist

Irving, TX · On-site

... ops, transportation, accounting, carrier - external/internal customers) * Ability to adjust to ... Schedule pickups with freight carriers for outbound and/or inbound shipments * Input material ...

Hitachi Automotive Systems Americas, Inc.

$13.25 - $16.75/hr

... Specialist role, as needed, to support operational continuity.* Coordinate truckload freight ... Ops Manager, Job Track, Baan), and material handling equipment usage and safety.* Act as a key ...

Kbx

Customer Integration Specialist

Green Bay, WI · On-site

Utilize Dev/Ops and other tools to accurately track and manage integration progress. * Leverage ... managed freight and transportation asset management. KBX is uniquely positioned to meet the ...

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Freight Ops Specialist information

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$37K

$50.1K

$67.5K

How much do freight ops specialist jobs pay per year?

As of Sep 14, 2026, the average yearly pay for freight ops specialist in the United States is $50,103.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $58,500.00 per year, depending on experience, location, and employer.

What are popular job titles related to Freight Ops Specialist jobs?

For Freight Ops Specialist jobs, the most frequently searched job titles are:

Infographic showing various Freight Ops Specialist job openings in the United States as of August 2026, with employment types broken down into 85% Full Time, 12% Part Time, and 3% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $50,103 per year, or $24.1 per hour.

Anlst, Sls Eff & Ops

Richmond, VA • On-site

Westrock
See more jobs at Westrockexternal

$61K - $103K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Job description

General Information
Job ID
ATR67005
Posting Job Title
Customer Account Specialist
Locations
VA Richmond Innovation Design Ctr
Employment Type
Full Time
Date Posted
09-Sep-2026
Relocation Support
No
Description & Requirements
Smurfit Westrock (NYSE:SW) is the go-to leader and partner of choice in sustainable packaging. We are dedicated to creating efficient and scalable paper and packaging solutions to help solve complex packaging challenges. Guided by our values of safety, loyalty, integrity and respect, we are committed to delivering meaningful value for shareholders, customers, employees and the communities where we operate.
Customer Account Specialist
How you will impact Smurfit Westrock:
The Customer Account Specialist is responsible for determining supply chain solutions and managing order fulfillment and communication for multiple B2B customers. Customer Account Specialists build effective customer relationships through a proactive service mindset, anticipate customer requirements, and determine supply chain solutions to maximize service and minimize costs.
  • Communicate with customers, sales, transportation, mills, technical associates, claims, billing and credit departments. Manage the account needs including order execution, trials, load optimization, delivery tracking, and creating/providing reporting to customers.
  • Develop product knowledge and an understanding of mill standards to be able to determine supply solutions that meet the customer's needs while managing the cost to serve
  • Execute and oversee customer orders in a timely manner using various technology applications
  • Serve as the primary point of contact for customers on any requests they may have. Engage with other teams including Supply Chain, Logistics, Sales, Credit, etc. to facilitate solutions to customer needs.
  • Provide solutions for orders that are not able to meet the customer's needs. Customer Account Specialists have discretion and autonomy to interface with customers, production planning and logistics teams to drive decisions to meet customer requirements.
  • Identify issues that may inhibit customer satisfaction and escalate to Customer Service Manager when necessary
  • Balance service solutions with the cost to serve including minimizing excess freight costs and aged inventory
  • Provide prompt communication to the customers and sales team regarding challenges in meeting requested delivery dates
  • Analyze inventory levels and make decisions to fill orders from inventory to meet delivery dates and minimize inventory levels
  • Act as a liaison between customers, Production Planning and logistics throughout the order-to-cash cycle
  • Proactively manage exceptions and be able to use discretion and influence to mitigate cost to serve
  • Visit customers to develop relationships and become educated on the needs of their business
  • Participate in collaborative, cross-functional sales planning, monitor and develop actionable improvement plans for key performance metrics that drive customer satisfaction
  • Provide solution options as necessary in response to unexpected events
  • Track and reconcile weekly/monthly metrics versus established targets
  • Utilize data from various sources for optimal decision making
  • Advise on and implement process improvements

Metrics include:
On-Time Delivery, Customer Satisfaction, Inventory Age & Turns, Order Accuracy, Load Optimization, and Excess Freight Expense
Requirements to Succeed:
  • Bachelor's degree in business or supply chain, or 2-5 years of B2B customer service experience preferred
  • Strong verbal and written communication skills with ability to engage with all levels including Executive and Senior management
  • High level of proficiency in MS Office, especially Excel
  • Problem solving skills and ability to work with cross functional partners to resolve issues to maintain customer satisfaction
  • Time management skills to complete all tasks timely, accurately, and completely
  • Drive to provide a high level of customer satisfaction

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.
The salary range for this position is $61,875.00 - $103,125.00, depending on your role, level, and location. The range listed is also the expected pay for roles in Illinois and Colorado. The benefits for this role include short-term bonus incentive, health, dental and vision insurance, flexible spending accounts or health savings accounts, retirement savings plans, life and disability insurance programs, and paid sick leave as required by applicable state/local law, 15 days of paid vacation, and 11 days of paid holidays, subject to annual change. Your pay will be based on factors such as your skills, experience, and education. To learn more about this posting, please contact your recruiter during the hiring process. You may apply online at Smurfit Westrock External Careers and the application window is expected to close by 26-Nov-2026.

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