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Freight Forwarding Operations Jobs (NOW HIRING)

Niwota Solutions

Operations Manager

Brea, CA · On-site

Operations Manager (Freight Forwarding) Location: Brea, CA Work Arrangement: Full-Time, Onsite Position Summary We are seeking an experienced and hands-on Operations Manager to oversee daily ...

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Freight Forwarding Operations information

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How much do freight forwarding operations jobs pay per hour?

As of Jul 3, 2026, the average hourly pay for freight forwarding operations in the United States is $19.82, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $22.36 per hour, depending on experience, location, and employer.

What are some common challenges faced in a Freight Forwarding Operations role, and how can I prepare for them?

Freight Forwarding Operations professionals often encounter challenges such as managing tight shipping deadlines, navigating complex customs regulations, and coordinating with multiple stakeholders across different time zones. To prepare, it's important to develop strong organizational skills, stay updated on international trade regulations, and be comfortable using logistics software. Building effective communication skills is also crucial, as you'll regularly interact with clients, carriers, and customs officials to ensure shipments move smoothly and efficiently.

What are the key skills and qualifications needed to thrive in Freight Forwarding Operations, and why are they important?

To thrive in Freight Forwarding Operations, you need strong organizational skills, attention to detail, and a solid understanding of logistics and international trade regulations, often supported by a degree in logistics or supply chain management. Familiarity with freight management software, Incoterms, and customs documentation systems is typically required. Excellent communication, problem-solving, and multitasking abilities are crucial soft skills for managing shipments and liaising with clients and partners. These skills ensure efficient, compliant, and cost-effective movement of goods across global supply chains.

What are freight forwarding operations?

Freight forwarding operations involve managing the logistics of transporting goods from one location to another, usually across international borders. Professionals in this field coordinate shipments, arrange transportation by air, sea, or land, handle customs documentation, and ensure compliance with regulations. They act as intermediaries between shippers and carriers to ensure goods are delivered efficiently, cost-effectively, and safely. Freight forwarding operations are essential for global trade, helping businesses move products worldwide.

What is the difference between Freight Forwarding Operations vs Customs Broker?

AspectFreight Forwarding OperationsCustoms Broker
CredentialsLogistics certifications, freight forwarding licensesCustoms broker licenses, import/export certifications
Work EnvironmentLogistics companies, freight terminals, shipping yardsCustoms offices, import/export firms, shipping ports
Employer & IndustryShipping companies, freight forwarding firmsImport/export companies, customs agencies
Primary FocusManaging freight movement, booking, documentationClearing goods through customs, compliance, tariffs

While both roles are essential in international shipping, Freight Forwarding Operations focus on coordinating the movement of goods from origin to destination, handling logistics and documentation. Customs Brokers specialize in clearing goods through customs, ensuring compliance with regulations and tariffs. Understanding these differences helps businesses choose the right professional for their shipping needs.

What cities are hiring for Freight Forwarding Operations jobs? Cities with the most Freight Forwarding Operations job openings:
What are the most commonly searched types of Freight Forwarding Operations jobs? The most popular types of Freight Forwarding Operations jobs are:
What states have the most Freight Forwarding Operations jobs? States with the most job openings for Freight Forwarding Operations jobs include:
Freight Forwarding Operations jobs near you
Infographic showing various Freight Forwarding Operations job openings in the United States as of June 2026, with employment types broken down into 2% As Needed, 79% Full Time, 6% Part Time, 3% Temporary, and 10% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $41,222 per year, or $19.8 per hour.
Freight Forwarding Operations and Customer Service Agent

Freight Forwarding Operations and Customer Service Agent

DP World

Itasca, IL • Hybrid

$15 - $20.25/hr

Full-time

Posted 22 days ago

DP World rating

5.2

Company rating: 5.2 out of 10

Based on 26 frontline employees who took The Breakroom Quiz

343rd of 352 rated logistics

Job description

We are the leading provider of worldwide smart end-to-end supply chain & logistics, enabling the flow of trade across the globe. Our comprehensive range of products and services covers every link of the integrated supply chain - from maritime and inland terminals to marine services and industrial parks as well as technology-driven customer solutions.

The Freight Forwarding Operations and Customer Service Agent will build and maintain strong relationships with key customers, addressing their concerns, resolving issues, and ensuring their satisfaction. Continuously assess customer needs, market trends, and competitors to enhance service offerings and maintain a competitive edge.

Location: Itasca/Chicago, IL

KEY ACCOUNTABILITIES 

  • Manage file creation and all services associated with freight forwarding and logistics
  • Assist with account start-up. Liaison with sales to ensure required documentation/information needed for the SOP are provided
  • Monitor/audit files weekly for compliance of estimate input, profit margin setting and timely invoicing
  • Assist clients in their day-by-day requests related to export/import documentation in order to ensure proper execution to the transportation files
  • Provide clients with complete Flight/Sailing details in order to ensure proper flow in information is guaranteed
  • Liaise with Airlines/Ocean lines in order to procure the best possible solutions (capacity and cost) to be utilized upon execution of transportation files
  • Liaise with DPW internal Network and external Partner Agents in order to guarantee the best possible service assistance
  • Act quickly upon possible emergency situations that may arise within the life of an Air/Ocean file
  • Network with your fellow Operations colleagues to ensure proper support is given in case of workflow overload

QUALIFICATIONS, EXPERIENCE AND SKILLS

  • At least 3 years of relevant and recent experience in Freight Forwarding Operations and Customer Service
  • Graduate in any field

  • Freight Forwarding experience is mandatory

Please note: This position does not offer sponsorship for employment visas. Applicants must be legally authorized to work in the United States without sponsorship now or in the future.

ABOUT DP WORLD

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world's trade flow better, changing what's possible for the customers and communities we serve globally. 

With a dedicated, diverse and professional team of more than 115,000 employees from 160 nationalities, spanning 78 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that's fit for the future. 

We're rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology - and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.
What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we're at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer's door.

DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures - not just in what we do but also in how we behave.

We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what's possible.

WE MAKE TRADE FLOW

TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.
By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.

#LI-HE2 #LI-Hybrid

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