Freight Forwarding Operations Manager Jobs in Atlanta, GA

About GLOVIS America Inc.
GLOVIS America, Inc. is a third-party logistics provider headquartered in Irvine, CA. Since our inception in 2002, we are committed to delivering our customer's products via truck, rail, or ocean vessel throughout the U.S., Canada, and Mexico. Glovis America makes every effort to exceed standards by providing quality service to our customers and vendors of the automotive, freight forwarding, parts distribution, used car, and fuel industries. We cater logistics strategies and processes to our customers' needs by utilizing the latest information systems and advanced technologies.
Summary
This position is responsible for overseeing HR governance and operational effectiveness across freight forwarding operations and affiliated entities, ensuring consistent execution of employee relations, performance management, and workforce processes. The role provides strategic HR advisory support to business leadership, delivers workforce analytics and management reporting, and monitors compliance with established HR policies and procedures. Success in the role requires advanced knowledge of employee relations, performance management, workforce analytics, HR compliance, and organizational effectiveness, along with strong communication, consulting, problem-solving, and stakeholder management skills.
Compensation
$121,792 - $134,612 yearly salary range. (Subject to Compensation Study Upon Candidate Selection)
Responsibilities
• Oversee the administration and governance of core human resources processes, ensuring consistent application of policies, procedures, and operational• standards across freight forwarding operations and affiliated entities.
• Monitor and guide employee relations activities, providing consultation and recommendations to management on workplace issues, performance concerns, policy interpretation, and corrective actions.
• Partner with Freight Forwarding leadership to discuss and determine base pay offerings; serve as the primary facilitator and point of contact for negotiation of pay offering exceptions for business needs.
• Administer and oversee the performance management process, ensuring evaluations are completed accurately, consistently, and within established timelines while promoting accountability and documentation standards.
• Review and monitor recruitment and hiring process completion, ensuring compliance with organizational requirements, documentation standards, and approved hiring practices.
• Serve as a trusted HR advisor to business leaders, providing guidance on workforce decisions, organizational issues, employee matters, and HR-related operational risks.
• Analyze workforce trends and organizational metrics, identifying patterns and developing insights to support business decision-making and workforce planning initiatives.
• Develop, maintain, and distribute HR operational reports, dashboards, and management summaries that provide visibility into key workforce indicators and organizational performance trends.
• Evaluate HR process effectiveness and compliance, recommending corrective actions and operational improvements to strengthen consistency, accountability, and risk mitigation.
• Coordinate with HR partners and operational leadership to ensure HR programs, practices, and priorities align with business needs and workforce realities.
• Conduct periodic reviews of HR policies, procedures, and operational practices, ensuring alignment with applicable employment laws, company standards, and business objectives.
• Support organizational change, restructuring, and workforce initiatives by providing workforce data, impact assessments, and HR guidance to management.
• Maintain confidentiality and integrity of employee and organizational information, ensuring compliance with privacy, recordkeeping, and data governance requirements.
• Domestic travel up to 15%
Other duties as assigned
Benefits of working at GLOVIS America Inc.

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Health Care & Dependent Care Flexible Spending Accounts (FSA)
• Basic Life and AD&D as well as Short-Term & Long-Term Disability
• Paid Vacation, 14 Holidays, and Sick leave
• Hospital and Critical Illness Insurance
• Wellness Program and Gym Reimbursement*
• 401(k) with Generous Matching
• Referral Bonuses*
• Auto Allowance*
• Quarterly Employee Lunches, Summer Refreshments, and Monthly Team Building Activities*
• Discretionary Bonuses*
• Tuition Reimbursement*

All benefits pursuant to Company policy
Skills

• Advanced knowledge of employee relations principles and workplace investigations.
• Proficiency in HR software and Microsoft Office Suite.
• Knowledge of employment laws, HR compliance requirements, and policy administration.
• Ability to analyze workforce data and translate findings into actionable business insights.
• Strong business consulting and advisory skills.
• Strong written and verbal communication skills.
• Effective stakeholder management and cross-functional collaboration skills.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Bilingual: Korean and English is essential to support business needs.

Education & Experience

• Bachelors Required
• 7 - 10 years of direct experience in Human Resources
• 1 - 3 years supervisory experience

Glovis America, Inc. adheres to the equal employment opportunity guidelines set forth by federal, state, and local laws. The information requested on this form is sought in good faith and will not be used to discriminate against the applicant based on race, religion or creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic characteristics, marital status, sex or gender (which includes pregnancy, childbirth, or related circumstances), gender identity, gender expression, age, citizenship, sexual orientation, family care or medical leave status, military and veteran status, political affiliation, or any other characteristic protected by federal, state and local laws.
Physical Requirements

• Ability to sit in front of a desk and/or in front of the computer for long periods
• Must operate desktop, computers, laptop, printer, scanners, shredders, etc.
• Constant use of hand/grasping product, writing, and typing
• Sit for 5+ hours per day
• Stand, walk, bend, stoop, reach over shoulder, kneel, push, pull 1-3 hours per day

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
Working and Environmental Conditions
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Typical office environment with low-level noise exposure
• This position is located in the Duluth, GA office

The above statements are intended to describe the general nature of work performed by employees assigned to this position. They are not intended to be a complete list of all job duties performed by persons in the position. Glovis America reserves the right to revise or amend duties at any time as the needs of the company and requirements of the job change.