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Freight Broker Account Manager Jobs in Rochelle, IL

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Freight Broker Account Manager information

See Rochelle, IL salary details

$26.7K

$63K

$88.5K

How much do freight broker account manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for freight broker account manager in Rochelle, IL is $62,959.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,800.00 and $69,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a freight broker account manager, and why are they important?

To thrive as a Freight Broker Account Manager, you need strong negotiation, sales, and logistics coordination skills, often supported by experience in freight brokerage or logistics and a high school diploma or bachelor's degree. Familiarity with transportation management systems (TMS), CRM software, and industry regulations is typically required. Exceptional communication, problem-solving, and relationship-building abilities help you manage accounts and resolve challenges efficiently. These skills are crucial for successfully matching shippers with carriers, ensuring smooth operations, and maintaining client satisfaction in a competitive logistics environment.

How does a freight broker account manager collaborate with carriers and shippers to resolve issues during shipments?

A Freight Broker Account Manager serves as the main point of contact between shippers and carriers, actively communicating to address any challenges that arise during transit, such as delays, damages, or routing changes. They are responsible for proactively monitoring shipments, troubleshooting problems, and ensuring that both parties are updated and satisfied with the service. This requires strong negotiation skills, quick problem-solving, and the ability to remain calm under pressure. Building solid relationships with both carriers and shippers is key to resolving issues efficiently and maintaining long-term business partnerships.

Is a freight broker account manager a stressful job?

A freight broker account manager role can be stressful due to the need to coordinate shipments, meet tight deadlines, and handle customer and carrier relationships. The job often involves managing multiple accounts simultaneously and resolving issues quickly, which can contribute to a high-pressure environment. Strong organizational skills and stress management are important for success in this position.

What is the difference between Freight Broker Account Manager vs Freight Dispatcher?

AspectFreight Broker Account ManagerFreight Dispatcher
CredentialsKnowledge of freight laws, industry regulations, and customer service skillsUnderstanding of transportation routes and scheduling, often no formal certification required
Work EnvironmentOffice-based, client-facing, coordinating shipments and managing accountsField or office-based, focusing on route planning and driver communication
Employer & Industry UsageLogistics companies, freight brokers, transportation firmsCarriers, trucking companies, freight haulers

While both roles are vital in freight logistics, a Freight Broker Account Manager primarily manages client relationships and oversees freight contracts, whereas a Freight Dispatcher focuses on scheduling drivers and routes. The account manager handles customer service and negotiations, making it more client-oriented, while the dispatcher concentrates on operational execution.

What is a freight broker account manager?

Freight Broker Account Managers are professionals who act as intermediaries between shippers needing to transport goods and carriers that provide transportation services. They manage client relationships, negotiate shipping rates, coordinate logistics, and ensure shipments are delivered efficiently and on time. In addition to overseeing daily transportation operations, they are responsible for building and maintaining a portfolio of clients, resolving issues, and growing business opportunities within the freight brokerage industry.

What cities near Rochelle, IL are hiring for Freight Broker Account Manager jobs?

Cities near Rochelle, IL with the most Freight Broker Account Manager job openings:

Freight Broker Account Manager jobs near you
Infographic showing various Freight Broker Account Manager job openings in Rochelle, IL as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $62,959 per year, or $30.3 per hour.

Account Manager - Commercial Insurance (Construction/Contractors)

Insurance Office of America

Rockford, IL

Full-time

Medical, Retirement

Re-posted 28 days ago

Insurance Office Of America rating

8.8

Company rating: 8.8 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

57th of 308 rated insurance

Job description

Job Description:

Commercial Insurance Account Manager
Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace.Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours.To view our branch locations, please visit: ioausa.com/locations

About the Role:

We are seeking insurance professionals with 5 to 10+ years of commercial insurance experience and an active P&C license, for current and future opportunities within our Account Management career path based on experience and licensing. Multiple experience levels considered, including Account Manager, Senior Account Manager and Senior Account Executive opportunities.

The Commercial Lines Account Management team is responsible for managing and retaining client relationships, supporting new business opportunities, delivering exceptional service, and ensuring operational excellence across an assigned book of business. As team members advance through the career framework, responsibilities expand from account servicing and renewal management to technical leadership, strategic client consulting, business development, and team oversight.

Book Focus:Construction, Contractors

Account ManagerPrimary Purpose

Manage an assigned book of business by providing day-to-day client service, supporting account retention efforts, coordinating policy administration activities, and ensuring accurate and timely execution of service deliverables.

Key ResponsibilitiesClient Service & Account Administration
  • Respond to client service requests and inquiries.
  • Process policy changes, endorsements, billing requests, and claims support.
  • Conduct coverage analysis and assist clients with policy-related questions.
  • Maintain positive client relationships through responsive service.
Renewal & Retention Management
  • Manage policy expirations and renewal timelines.
  • Gather underwriting information and prepare renewal submissions.
  • Support renewal marketing efforts and proposal development.
  • Assist with account retention initiatives.
Operational Excellence
  • Maintain agency management systems and carrier/vendor platforms.
  • Ensure account documentation is accurate and complete.
  • Monitor activity and suspense systems to ensure timely completion of tasks.
  • Follow company policies, procedures, and compliance requirements.
Financial Management
  • Assist with accounts receivable monitoring and collection efforts.
  • Resolve billing and payment issues as needed.
Professional Development
  • Maintain technical insurance knowledge and industry awareness.
  • Participate in continuous improvement initiatives.
  • Demonstrate company values and a commitment to client service excellence.
Qualifications
  • 3+ years of account management experience or 5+ years of insurance industry experience.
  • Active insurance license.
  • Strong knowledge of insurance products and brokerage operations.
  • Excellent customer service, communication, organizational, and analytical skills.
  • High School Diploma or equivalent.
  • CIC or equivalent designation preferred.
Senior Account ManagerPrimary Purpose

Manage a complex book of business while serving as a technical resource and workflow leader for the account management team. Provide guidance on complex service matters and support operational excellence across the department.

Additional Responsibilities Beyond Account ManagerTechnical Leadership
  • Serve as a subject matter expert for insurance products, coverages, and account management processes.
  • Provide guidance on complex client service, coverage, billing, and claims issues.
  • Support escalation resolution and risk management discussions.
Team Leadership & Coordination
  • Direct daily account management workflows and priorities.
  • Monitor team workloads and service standards.
  • Coordinate activities to meet quality, productivity, and service expectations.
  • Communicate proactively regarding workload, priorities, and operational challenges.
Mentorship & Development
  • Share technical expertise and best practices with team members.
  • Support training and development initiatives.
  • Promote process improvements and operational efficiencies.
Qualifications
  • 5+ years of account management experience or 7+ years of insurance industry experience.
  • Active insurance license.
  • Advanced knowledge of insurance brokerage operations.
  • Demonstrated leadership, mentoring, and problem-solving skills.
  • CIC or equivalent designation preferred.
  • High School Diploma or equivalent.
Senior Account ExecutivePrimary Purpose

Provide strategic leadership for a complex portfolio of clients by coordinating marketing, servicing, risk management, and sales activities. Serve as a trusted advisor to clients, Producers, and account teams while driving retention, growth, and client advocacy efforts.

Additional Responsibilities Beyond Senior Account ManagerStrategic Client Leadership
  • Manage executive-level client relationships.
  • Conduct client meetings and strategic business reviews.
  • Prepare and present account summaries, risk management recommendations, and coverage strategies.
  • Serve as the primary advisor on complex insurance and risk management matters.
Business Development & Growth
  • Identify cross-sell and up-sell opportunities.
  • Support Producers in new business development and client retention efforts.
  • Negotiate and close new business opportunities and renewals.
  • Develop growth strategies within assigned accounts.
Producer Partnership
  • Act as the primary communication liaison between Producers and account teams.
  • Coordinate strategic account planning and execution.
  • Support sales and marketing initiatives.
Advanced Technical & Account Management
  • Lead complex renewal and marketing processes.
  • Conduct loss run analysis and evaluate underwriting information.
  • Negotiate coverage terms, conditions, and pricing.
  • Oversee binding, issuance, billing, delivery, and servicing activities.
  • Manage complex policy forms, endorsements, contracts, audits, certificates, evidences, and cancellations.
Team Leadership & Decision Making
  • Exercise independent judgment and discretion in client and business decisions.
  • Direct account team activities to ensure service standards and deadlines are achieved.
  • Lead problem-solving efforts for highly complex client situations.
Qualifications
  • 8+ years of insurance industry experience or 10+ years of client relationship, sales, or marketing experience.
  • Active insurance license.
  • CIC or equivalent professional designation required.
  • Strong strategic consulting, negotiation, and relationship management skills.
  • Demonstrated success managing complex client portfolios.
  • Excellent communication, delegation, leadership, and customer advocacy skills.
  • High School Diploma or equivalent.

What We Offer:

  • Competitive salaries and bonus potential
  • Company-paid health insurance
  • Paid holidays, vacations, and sick time
  • 401K with employer match
  • Professional growth and career progression opportunities
  • Respectful culture and work/family life balance
  • Community service commitment
  • Supportive teammates and a rewarding work environment


What to Expect(Application Process):

  • 30-Minute Phone Screen, Online Assessments, and Interview(s)

Salary Range

The expected pay range for this position is $60,000 - 115,000 annually, depending on role, experience, relevant skills, and geographic location.

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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