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Freelance Remote Health Insurance Customer Service Jobs in Raleigh, NC

Nexora Talent

Remote- Customer Experience Service

Raleigh, NC · Remote

$15.50 - $21.25/hr

Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client ...

Nexera

Entry Level Remote Insurance Sales

Morrisville, NC · Remote

$1.5K - $3.2K/wk

Any customer-facing role -- retail, hospitality, food service, tutoring * Student athletes or ... Life and Health Insurance License required before start date (or real willingness to get one ...

Nexera

Entry Level Remote Insurance Sales

Chapel Hill, NC · Remote

$1.5K - $3.2K/wk

Any customer-facing role -- retail, hospitality, food service, tutoring * Student athletes or ... Life and Health Insurance License required before start date (or real willingness to get one ...

Nexera

Entry Level Remote Insurance Sales

Raleigh, NC · Remote

$1.5K - $3.2K/wk

Any customer-facing role -- retail, hospitality, food service, tutoring * Student athletes or ... Life and Health Insurance License required before start date (or real willingness to get one ...

Nexera

Entry Level Remote Insurance Sales

Smithfield, NC · Remote

$1.5K - $3.2K/wk

Any customer-facing role -- retail, hospitality, food service, tutoring * Student athletes or ... Life and Health Insurance License required before start date (or real willingness to get one ...

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All JobsHealth Insurance Customer Service JobsFreelance Remote Health Insurance Customer Service JobsFreelance Remote Health Insurance Customer Service Jobs in Raleigh, NC

Freelance Remote Health Insurance Customer Service information

See Raleigh, NC salary details

$9

$22

$67

How much do freelance remote health insurance customer service jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for freelance remote health insurance customer service in Raleigh, NC is $22.33, according to ZipRecruiter salary data. Most workers in this role earn between $18.22 and $18.22 per hour, depending on experience, location, and employer.

What is a freelance remote health insurance customer service representative?

A Freelance Remote Health Insurance Customer Service representative is an independent contractor who provides customer support services for health insurance companies or agencies from a remote location, usually their home. Their main responsibilities include answering policyholder questions, assisting with claims or billing issues, explaining coverage options, and resolving customer concerns via phone, email, or online chat. Unlike full-time employees, freelancers work on a contract basis and may serve multiple clients, offering flexibility in their work schedule and location.

What are the key skills and qualifications needed to thrive as a freelance remote health insurance customer service representative?

To excel as a Freelance Remote Health Insurance Customer Service representative, you need a solid understanding of health insurance policies, customer support best practices, and preferably prior experience in the insurance or call center industry. Familiarity with CRM software, call management systems, and secure communication tools is typically required, along with HIPAA compliance knowledge. Outstanding communication, patience, and problem-solving abilities help you effectively address customer concerns and maintain client satisfaction. These skills ensure accurate information delivery, regulatory adherence, and a positive customer experience in a competitive and highly regulated field.

What are some common challenges faced by freelance remote health insurance customer service representatives, and how can they be managed?

Freelance remote health insurance customer service representatives often encounter challenges such as navigating complex policy details, handling high call volumes, and addressing sensitive customer concerns without in-person support. To manage these challenges, it’s important to develop strong time management skills, become proficient with digital communication tools, and stay updated on policy changes through ongoing training. Building a personal support network of other remote professionals and maintaining open communication with supervisors can also help ensure a smooth workflow and provide guidance when complex cases arise.

What is the difference between Freelance Remote Health Insurance Customer Service vs Health Insurance Claims Processor?

AspectFreelance Remote Health Insurance Customer ServiceHealth Insurance Claims Processor
CredentialsBasic health insurance knowledge, customer service skillsInsurance processing knowledge, certifications may be preferred
Work EnvironmentRemote, flexible hours, independentRemote or office-based, structured workflow
Employer & Industry UsageInsurance companies, third-party service providersInsurance companies, healthcare providers
Common Search & ComparisonCustomer support roles, remote insurance jobsInsurance claims processing, remote claims jobs

Freelance Remote Health Insurance Customer Service involves assisting clients with inquiries, policy details, and support tasks, often on a flexible schedule. In contrast, Health Insurance Claims Processors handle the review and processing of insurance claims, requiring more specialized knowledge and certifications. Both roles are remote and industry-related but differ in responsibilities and credential requirements.

What are the most commonly searched types of Remote Health Insurance Customer Service jobs in Raleigh, NC?

The most popular types of Remote Health Insurance Customer Service jobs in Raleigh, NC are:

What are popular job titles related to Freelance Remote Health Insurance Customer Service jobs in Raleigh, NC?

For Freelance Remote Health Insurance Customer Service jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Freelance Remote Health Insurance Customer Service jobs in Raleigh, NC look for?

The top searched job categories for Freelance Remote Health Insurance Customer Service jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Freelance Remote Health Insurance Customer Service jobs?

Cities near Raleigh, NC with the most Freelance Remote Health Insurance Customer Service job openings:

Freelance Remote Health Insurance Customer Service jobs near you

Customer Service Representative

BridgePoint Works

Raleigh, NC • Remote

$21 - $29/hr

Full-time

Medical, Dental, Vision, PTO

Posted 25 days ago

Job description

Customer Service Representative (Remote USA) | $21-$29 per Hour

Are You a Customer Champion?

At Bridgepoint Works, we take pride in exceptional service and seamless client experiences. If you're someone who thrives on helping others, solving problems, and creating positive interactions, then this is the role for you!

As a Customer Service Representative, you'll be the first point of contact for our clients, ensuring they receive top-notch support and solutions. You'll play a key role in maintaining our reputation for excellence while working remotely from anywhere in the USA.

This role offers a competitive pay range of $21-$29 per hour and a chance to grow within a thriving company.

Why Bridgepoint Works?

Were a large-scale civil engineering company committed to innovation, excellence, and community impact. But what truly sets us apart is our people-first culture. We believe in empowering our employees, providing them with career growth opportunities, and creating an environment where everyone's contributions matter.

As a Customer Service Representative, you'll be a vital part of our success ensuring our clients receive the best possible experience when working with us.

What You'll Be Doing

  • Respond to customer inquiries via phone, email, and chat with professionalism and efficiency.
  • Troubleshoot and resolve client issues, providing clear and effective solutions.

  • Maintain accurate records of customer interactions in our CRM system.

  • Collaborate with internal teams to ensure seamless service delivery.

  • Proactively identify customer needs and recommend helpful solutions.

  • Stay up to date on company services to provide accurate and insightful assistance.

  • Represent Bridgepoint Works with empathy, enthusiasm, and expertise.

What We're Looking For

Were looking for empathetic problem-solvers who can handle multiple conversations at once while maintaining a positive and professional tone. If you're passionate about helping people and creating seamless customer experiences, we want to hear from you!

Must-Haves:

  • 2+ years of experience in customer service or a related role.

  • Excellent communication skills both written and verbal.

  • Ability to handle multiple tasks while maintaining attention to detail.

  • Strong problem-solving skills and a customer-first mindset.

  • Tech-savvy with the ability to learn and use CRM and support tools.

  • Self-motivated and able to work effectively in a remote environment.

Nice-to-Haves:

  • Experience in engineering, construction, or infrastructure-related industries.

  • Familiarity with CRM platforms, help desk software, or ticketing systems.

  • Previous experience in a high-volume support environment.

What's In It for You?

  • Competitive pay $21-$29 per hour.

  • 100% remote Work from anywhere in the USA.

  • Career growth opportunities We promote from within and invest in our team.

  • Collaborative culture Join a supportive team that values your work.

  • Comprehensive benefits Health, dental, vision, and more.

  • Paid time off Because work-life balance matters.

Ready to Make a Difference? Apply Now!

If you love helping people, solving problems, and making a real impact, this is your chance. Apply today and join Bridgepoint Works as our next Customer Service Representative!

Apply