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Freelance Remote Health Insurance Customer Service Jobs in Raleigh, NC

Remote Customer Service Representative

Raleigh, NC · Remote

$15.50 - $21.25/hr

Career paths start between $14.50 and $15/hr plus bonus. Why start building your career at Afni? We believe in you and invest in your success! From the very beginning, our coaches and trainers work

Remote Customer Service Representative

Raleigh, NC · On-site +1

$15.50 - $21.25/hr

Career paths start between $14.50 and $15/hr plus bonus. Why start building your career at Afni? We believe in you and invest in your success! From the very beginning, our coaches and trainers work

Showing results 21-40

Freelance Remote Health Insurance Customer Service information

See Raleigh, NC salary details

$9

$22

$67

How much do freelance remote health insurance customer service jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for freelance remote health insurance customer service in Raleigh, NC is $22.33, according to ZipRecruiter salary data. Most workers in this role earn between $18.22 and $18.22 per hour, depending on experience, location, and employer.

What is a freelance remote health insurance customer service representative?

A Freelance Remote Health Insurance Customer Service representative is an independent contractor who provides customer support services for health insurance companies or agencies from a remote location, usually their home. Their main responsibilities include answering policyholder questions, assisting with claims or billing issues, explaining coverage options, and resolving customer concerns via phone, email, or online chat. Unlike full-time employees, freelancers work on a contract basis and may serve multiple clients, offering flexibility in their work schedule and location.

What are the key skills and qualifications needed to thrive as a freelance remote health insurance customer service representative?

To excel as a Freelance Remote Health Insurance Customer Service representative, you need a solid understanding of health insurance policies, customer support best practices, and preferably prior experience in the insurance or call center industry. Familiarity with CRM software, call management systems, and secure communication tools is typically required, along with HIPAA compliance knowledge. Outstanding communication, patience, and problem-solving abilities help you effectively address customer concerns and maintain client satisfaction. These skills ensure accurate information delivery, regulatory adherence, and a positive customer experience in a competitive and highly regulated field.

What are some common challenges faced by freelance remote health insurance customer service representatives, and how can they be managed?

Freelance remote health insurance customer service representatives often encounter challenges such as navigating complex policy details, handling high call volumes, and addressing sensitive customer concerns without in-person support. To manage these challenges, it’s important to develop strong time management skills, become proficient with digital communication tools, and stay updated on policy changes through ongoing training. Building a personal support network of other remote professionals and maintaining open communication with supervisors can also help ensure a smooth workflow and provide guidance when complex cases arise.

What is the difference between Freelance Remote Health Insurance Customer Service vs Health Insurance Claims Processor?

AspectFreelance Remote Health Insurance Customer ServiceHealth Insurance Claims Processor
CredentialsBasic health insurance knowledge, customer service skillsInsurance processing knowledge, certifications may be preferred
Work EnvironmentRemote, flexible hours, independentRemote or office-based, structured workflow
Employer & Industry UsageInsurance companies, third-party service providersInsurance companies, healthcare providers
Common Search & ComparisonCustomer support roles, remote insurance jobsInsurance claims processing, remote claims jobs

Freelance Remote Health Insurance Customer Service involves assisting clients with inquiries, policy details, and support tasks, often on a flexible schedule. In contrast, Health Insurance Claims Processors handle the review and processing of insurance claims, requiring more specialized knowledge and certifications. Both roles are remote and industry-related but differ in responsibilities and credential requirements.

What are the most commonly searched types of Remote Health Insurance Customer Service jobs in Raleigh, NC?

The most popular types of Remote Health Insurance Customer Service jobs in Raleigh, NC are:

What are popular job titles related to Freelance Remote Health Insurance Customer Service jobs in Raleigh, NC?

For Freelance Remote Health Insurance Customer Service jobs in Raleigh, NC, the most frequently searched job titles are:

What cities near Raleigh, NC are hiring for Freelance Remote Health Insurance Customer Service jobs?

Cities near Raleigh, NC with the most Freelance Remote Health Insurance Customer Service job openings:

Remote Customer Service Agents

Get 2 Travel Llc

Knightdale, NC • Remote

$10 - $14/hr

Contractor

Re-posted 22 days ago


Job description

Looking for experienced travel agents and reliable customer service agents that can work from home. Must have own computer, internet and landline phone. Must pass background check and training. Training provided.

Bilingual a plus

Company Description

Servicing Travel Industry and providing remote call center for many Fortune 500 companies.


Get 2 Travel logo

About Get 2 Travel

Sourced by ZipRecruiter

We are people who are well versed in the fun and rigors of traveling. Our Travel Agency came together to help other people plan and book their dream vacations. We have over 40 years of travel planning between us. Whether you're looking for a Cruise, Plane tickets, Accommodations, or the Whole package, We have you covered. Simply tell one of our specialists where you want to go, and we'll help you figure out the rest. We work directly with other companies to get the best deals.While working with us, We want you to be completely happy with the experience. If you have questions about us, Our Services, get in touch. We hope you continue to book with us for many years to come.

Industry

Travel arrangement services

Company size

11 - 50 Employees

Headquarters location

Knightdale, NC, US