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Freelance Remote Chat Support Jobs in California

ReqRoute

Online Live Chat

San Jose, CA · Remote

$18 - $25/hr

... Support Representatives. This is an excellent entry-level opportunity for someone who enjoys ... Benefits & Perks Remote work from the comfort of your home Part-time scheduling options Flexible ...

Sivana

Freelance Garment Specialist

Carlsbad, CA · On-site +1

$18.75 - $20/hr

Design, Fit, and Production Wizard We're a tight-knit team that's part office, part remote, and 100 ... Let's chat and make something great together!

IQVIA

Freelance Independent Rater

Los Angeles, CA · Remote

$62K - $156K/yr

We are expanding our global network of Central Independent Raters (CIRs) to support a depression study. 100% Remote Flexible Working Hours Freelance Contract What We're Looking For Professionals with ...

IQVIA

Freelance Independent Rater

San Francisco, CA · Remote

$62K - $156K/yr

We are expanding our global network of Central Independent Raters (CIRs) to support a depression study. 100% Remote Flexible Working Hours Freelance Contract What We're Looking For Professionals with ...

IQVIA

Freelance Independent Rater

Los Angeles, CA · Remote

$62K - $156K/yr

We are expanding our global network of Central Independent Raters (CIRs) to support a depression study. 100% Remote Flexible Working Hours Freelance Contract What We're Looking For Professionals with ...

IQVIA

Freelance Independent Rater

San Francisco, CA · Remote

$62K - $156K/yr

We are expanding our global network of Central Independent Raters (CIRs) to support a depression study. 100% Remote Flexible Working Hours Freelance Contract What We're Looking For Professionals with ...

MOCEAN

FREELANCE ASSISTANT EDITOR

Los Angeles, CA · Remote

Description Mocean is hiring a freelance Assistant Editor to support our Social team. This is an ... Clear, proactive communication in a fully remote environment * After Effects experience is a plus ...

TEKsystems

Customer Technical Support

San Diego, CA · Remote

$18.50/hr

FULLY REMOTE Customer Technical Support Specialist Must have: * at least 1 year of call center * at ... Offers chat support and makes outbound calls as needed through the customer support line. Utilizes ...

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Freelance Remote Chat Support information

What is the difference between Freelance Remote Chat Support vs Freelance Remote Customer Service Representative?

AspectFreelance Remote Chat SupportFreelance Remote Customer Service Representative
CredentialsBasic communication skills, sometimes technical knowledgeCustomer service skills, sometimes technical or product knowledge
Work EnvironmentOnline, from home or remote locationsOnline, from home or remote locations
Employer & Industry UsageTech companies, e-commerce, service providersRetail, telecom, financial services
Search & Comparison IntentFocus on chat-based support rolesFocus on customer service roles across channels

Freelance Remote Chat Support and Freelance Remote Customer Service Representative roles both involve assisting customers remotely. However, chat support specifically emphasizes real-time chat interactions, while customer service reps may handle multiple channels like phone, email, and chat. Both require strong communication skills and are common in various industries, but chat support is more specialized for online, text-based assistance.

What are the most commonly searched types of Remote Chat Support jobs in California?

The most popular types of Remote Chat Support jobs in California are:

What are popular job titles related to Freelance Remote Chat Support jobs in California?

For Freelance Remote Chat Support jobs in California, the most frequently searched job titles are:

What job categories do people searching Freelance Remote Chat Support jobs in California look for?

The top searched job categories for Freelance Remote Chat Support jobs in California are:

What cities in California are hiring for Freelance Remote Chat Support jobs?

Cities in California with the most Freelance Remote Chat Support job openings:

Freelance Remote Chat Support jobs near you

Remote Chat Support & Customer Support Specialist

Beyond Wealth Management

Irvine, CA • Remote

$24 - $34/hr

Full-time

Medical, Life

Posted 2 days ago

New

Job description

This is a remote position.

The company operates at the intersection of financial services, investment management, and real estate. As a lean team, Beyond International Group offers the chance to work closely with decision-makers, contribute to a growing platform, and help build more transparent, risk-controlled investment operations as the business expands.

POSITION OVERVIEW:
We are looking for a dedicated and empathetic Remote Support & Customer Success Specialist to serve as the frontline of client engagement. In this role, you will be responsible for providing exceptional technical and operational support to our clients while proactively ensuring their long-term success with our platform. You will troubleshoot issues, answer product-related questions, gather client feedback, and collaborate with internal teams to enhance the customer experience. This is a remote, flexible position ideal for a solutions-oriented professional who thrives on building relationships and solving problems in a fast-paced financial technology environment.

ROLE & RESPONSIBILITIES:
  • Serve as the primary point of contact for client inquiries via phone, email, and live chat, delivering timely and accurate responses.
  • Troubleshoot and resolve technical, operational, and account-related issues, escalating complex matters to appropriate internal teams when necessary.
  • Proactively engage with clients to ensure they are maximizing the value of our investment tools and services.
  • Onboard new clients by guiding them through platform setup, features, and best practices.
  • Document and track client interactions, feedback, and issue resolutions within the CRM system to maintain accurate records.
  • Identify patterns in client concerns and collaborate with product and operations teams to recommend process improvements.
  • Monitor client health metrics and risk indicators to reduce churn and drive retention.
  • Assist with the creation and maintenance of support documentation, FAQs, and knowledge base articles.


Requirements
  • 2-5 years of experience in a customer support, client success, or account management role, preferably within a SaaS, or financial services environment.
  • Resume-verifiable experience resolving client issues and managing support tickets in a remote setting.
  • Proven ability to troubleshoot technical problems and explain complex concepts in clear, simple language.
  • Experience using CRM and support platforms (e.g., Salesforce, HubSpot, or Intercom) to track and manage client interactions.
  • Strong written and verbal communication skills with a professional, client-first attitude.
  • Comfort working in a remote position with minimal supervision and the ability to manage multiple priorities in a fast-paced environment.


Benefits
WHAT WE OFFER:
  • Remote work arrangement.
  • Health insurance, dental insurance, and vision insurance.
  • Paid time off, 401(k), and 401(k) matching.
  • Life insurance and disability insurance.
  • Flexible scheduling and tuition reimbursement.


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