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Permanent Remote Call Monitoring Jobs in California

Psychologist - Remote

Los Angeles, CA ยท Remote

$100K - $130K/yr

Licensed Clinical Psychologist Employment Type: Full Time permanent | Remote / Telehealth Schedule ... Monitor patient outcomes and use clinical data to guide treatment decisions * Maintain accurate and ...

New

Concierge Manager

Newport Beach, CA ยท On-site +1

$30 - $35/hr

Monitor and own key performance indicators (KPIs) such as call volume, average handle time, first ... Experience overseeing offshore or remote teams * Work experience in a medical spa, luxury wellness ...

Outbound Contact Center Sales Coach

CA ยท On-site +1

$55K - $71K/yr

Experience with VoIP platforms for call monitoring and coaching Work Environment and Remote Requirements This fully remote position requires: * Dedicated, private, quiet workspace * High-speed ...

... call monitoring, and adherence. Maintains compliance with departmental attendance standards ... remote position. Application Deadline This position is anticipated to close on Jul 2, 2026. About ...

New

Customer Success Lead

San Diego, CA ยท Remote

$25 - $30/hr

... call monitoring, and adherence. Maintains compliance with departmental attendance standards ... remote position. Application Deadline This position is anticipated to close on Jul 1, 2026. About ...

$21.50 - $29.25/hr

As a User Experience Athlete - Call support, you will be at the heart of our ecosystem, closely ... Ensure tickets are raised correctly, monitored to closure. Adaptability: * Quickly adapt to the ...

Customer Success Lead

San Diego, CA ยท Remote

$25 - $30/hr

... call monitoring, and adherence. Maintains compliance with departmental attendance standards ... remote position. Application Deadline This position is anticipated to close on Jul 13, 2026. About ...

Customer Success Lead

San Diego, CA ยท Remote

$25 - $30/hr

... call monitoring, and adherence. Maintains compliance with departmental attendance standards ... remote position. Application Deadline This position is anticipated to close on Jul 1, 2026. About ...

As a User Experience Athlete - Call support, you will be at the heart of our ecosystem, closely ... Ensure tickets are raised correctly, monitored to closure. Adaptability: * Quickly adapt to the ...

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Permanent Remote Call Monitoring information

What is the difference between Permanent Remote Call Monitoring vs Remote Customer Service Representative?

AspectPermanent Remote Call MonitoringRemote Customer Service Representative
CredentialsTypically requires call monitoring or quality assurance certificationsUsually requires customer service or communication skills, sometimes certifications in specific industries
Work EnvironmentRemote, focused on monitoring and evaluating callsRemote, focused on assisting customers via calls or chat
Employer & IndustryCall centers, quality assurance firms, customer service departmentsCustomer service, retail, tech support across various industries

Permanent Remote Call Monitoring involves evaluating and ensuring call quality remotely, often requiring specific certifications. Remote Customer Service Representatives directly assist customers, focusing on support and problem-solving. While both roles are remote and industry-related, their core functions differ: monitoring vs. direct customer interaction.

What is a Permanent Remote Call Monitoring job?

A Permanent Remote Call Monitoring job involves listening to and evaluating customer service or sales calls from a remote location on a long-term basis. The main goal is to assess call quality, ensure compliance with company standards, and provide feedback to improve customer interactions. These professionals use specialized software to access recorded or live calls, document their observations, and sometimes report findings to management. This role is often fully remote and can be full-time or part-time, depending on the employer's needs. It requires attention to detail, good communication skills, and a strong understanding of customer service protocols.

What are some common challenges faced by professionals in Permanent Remote Call Monitoring roles, and how can they be managed?

Permanent Remote Call Monitoring professionals often navigate challenges such as maintaining consistent attention to detail during lengthy call reviews and adapting to evolving company protocols. Working remotely can also make it harder to communicate quickly with team members or receive immediate feedback. To manage these challenges, it's important to establish a structured daily routine, leverage digital collaboration tools for team communication, and regularly review updated guidelines. Staying proactive about feedback and participating in virtual team check-ins can also help maintain quality and foster a sense of connection.

What are the key skills and qualifications needed to thrive as a Permanent Remote Call Monitoring Specialist, and why are they important?

To thrive as a Permanent Remote Call Monitoring Specialist, you need strong analytical abilities, attention to detail, and experience in quality assurance, typically supported by a background in customer service or call center operations. Familiarity with call monitoring software, CRM systems, and reporting tools is essential, and certifications in quality assurance or call center management can be advantageous. Exceptional communication, objectivity, and problem-solving skills help you provide constructive feedback and foster continuous improvement. These skills ensure that customer interactions meet company standards, driving customer satisfaction and operational excellence in a remote environment.
What are the most commonly searched types of Remote Call Monitoring jobs in California? The most popular types of Remote Call Monitoring jobs in California are:
What job categories do people searching Permanent Remote Call Monitoring jobs in California look for? The top searched job categories for Permanent Remote Call Monitoring jobs in California are:
What cities in California are hiring for Permanent Remote Call Monitoring jobs? Cities in California with the most Permanent Remote Call Monitoring job openings:
Psychologist - Remote

Psychologist - Remote

Protouch Staffing

Los Angeles, CA โ€ข Remote

$100K - $130K/yr

Full-time

Posted yesterday


Job description

Licensed Clinical Psychologist - Telehealth (PSYPACT Eligible)Position Overview

We are seeking a Licensed Clinical Psychologist to join a growing national telehealth behavioral health program focused on providing evidence-based treatment for Alcohol Use Disorder (AUD). This is a fully remote opportunity for a mission-driven clinician who is passionate about improving access to compassionate, high-quality mental health and addiction care.

The psychologist will work in a collaborative virtual care environment, providing psychotherapy, clinical assessments, treatment planning, and ongoing support for adult patients through a telehealth platform.

Position Details

Role: Licensed Clinical Psychologist
Employment Type: Full Time permanent | Remote / Telehealth
Schedule: Monday-Friday with flexible scheduling

  • Must be available for at least one evening shift until 8:00 PM CST to support patient access

  • One Saturday per month may be required

  • Administrative responsibilities completed during scheduled working hours


    (Additional flexibility may be considered for candidates holding both California licensure and PSYPACT authorization.)


Key Responsibilities
  • Provide evidence-based psychotherapy through telehealth services

  • Conduct psychological and psychosocial assessments

  • Develop, implement, and update individualized treatment plans

  • Provide clinical care for patients experiencing Alcohol Use Disorder (AUD), anxiety, depression, trauma, and related behavioral health conditions

  • Deliver evidence-based interventions including:

    • Cognitive Behavioral Therapy (CBT)

    • Motivational Interviewing (MI)

    • Trauma-informed care

  • Support older adult populations, including primarily Medicare-age patients (60+)

  • Conduct risk assessments and provide crisis intervention when needed

  • Coordinate care with interdisciplinary healthcare teams and external providers

  • Participate in clinical case reviews, team meetings, and ongoing collaboration

  • Monitor patient outcomes and use clinical data to guide treatment decisions

  • Maintain accurate and timely documentation within the electronic health record system

  • Communicate with patients through secure telehealth platforms, messaging, and HIPAA-compliant communication tools

  • Follow HIPAA, privacy, compliance, and clinical practice standards


Patient Population
  • Adults seeking treatment for Alcohol Use Disorder (AUD)

  • Primarily Medicare-age population (60+)

  • Patients with behavioral health and medical comorbidities

Expected Patient Volume:
Approximately 12-14 patients per day


Required Qualifications
  • Licensed Clinical Psychologist (PhD/PsyD) with independent practice authority

  • Active PSYPACT Authority or eligibility to obtain PSYPACT authorization

  • Eligible for ASPPB E.Passport Certificate for telepsychology practice

  • Minimum 2+ years of experience providing evidence-based psychotherapy

  • Experience treating:

    • Addiction/AUD

    • Depression

    • Anxiety

    • Trauma-related conditions

  • Experience working with older adult populations preferred

  • Telehealth experience preferred

  • Strong clinical judgment and ability to work independently

  • Excellent communication and interpersonal skills

  • Comfortable using technology platforms and electronic health records


Preferred Qualifications
  • Experience with Medicare or Medicaid populations

  • Experience with addiction treatment programs

  • Familiarity with telehealth platforms and virtual care delivery

  • Experience collaborating with multidisciplinary healthcare teams


Technology & Home Office Requirements
  • Company-provided computer equipment

  • Candidate must have:

    • Secure private workspace

    • Professional background and appearance

    • Proper lighting for video appointments

    • Reliable high-speed internet connection


Benefits & Growth Opportunities
  • Fully remote work environment

  • Opportunity to support innovative telehealth behavioral healthcare services

  • Competitive compensation package

  • Professional growth within a rapidly expanding healthcare organization

  • Telehealth training and development opportunities

  • Support for additional state licensing and credentialing


Ideal Candidate Profile

A compassionate, technology-comfortable psychologist who is committed to expanding access to evidence-based addiction treatment, enjoys collaborative care, and is motivated by improving patient outcomes through virtual behavioral healthcare.

Company Description

Protouch Staffing is a trusted staffing partner specializing in connecting skilled professionals with top employers. While we originally focused on healthcare staffing, weโ€™ve expanded into legal and other domains to meet evolving workforce needs across industries.

Protouch Staffing logo

About Protouch Staffing

Sourced by ZipRecruiter

Protouch Staffing, based in Plano, Texas, is a leading provider in the healthcare staffing industry. Established over 30 years ago, the company prides itself on delivering quality services in the fields of nursing, allied health, pharmaceuticals, healthcare IT, and more. Committed to building lasting relationships, Protouch Staffing continually exceeds client expectations by providing unparalleled service, superior patient care, and talented healthcare professionals.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Frisco, TX, US

Year founded

1989