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Permanent Remote Call Monitoring Jobs in California

59 Pines

Remote Account Manager

Laguna Beach, CA · Remote

$60K - $90K/yr

A successful launch translates into lots of permanent jobs for those that want them. We're also ... Monitor account health -- watch the signals, catch disengagement early, and step in before an ...

59 Pines

Remote Frontend Developer

Laguna Beach, CA · On-site +1

$75K - $115K/yr

A successful launch translates into lots of permanent jobs for those that want them. We're also ... Not a full-stack / backend hire -- you may call APIs; you're not owning the server * Not a visual ...

59 Pines

Remote iOS Developer

Laguna Beach, CA · Remote

$90K - $140K/yr

A successful launch translates into lots of permanent jobs for those that want them. We're also ... Not a backend / full-stack hire -- you call APIs; you don't own the server or the web app * Not a ...

Terabase Energy

SCADA Engineer

Berkeley, CA · On-site +1

$90K - $115K/yr

Contribute to the design and development of monitoring and control systems for utility scale ... Program, install, troubleshoot, test, and commission Remote Terminal Units (RTU's), Programmable ...

Terabase Energy

SCADA Engineer

Berkeley, CA · On-site +1

$90K - $115K/yr

Contribute to the design and development of monitoring and control systems for utility scale ... Program, install, troubleshoot, test, and commission Remote Terminal Units (RTU's), Programmable ...

59 Pines

Remote Marketing Strategist

Laguna Beach, CA · Remote

$80K - $120K/yr

A successful launch translates into lots of permanent jobs for those that want them. We're also ... Own the numbers -- set targets, track performance, and make the call on what to double down on, fix ...

Xantrion

IT Support Engineer (Remote - Fresno)

Fresno, CA · On-site +1

$60K - $65K/yr

The position requires accurate documentation, tracking, and monitoring to ensure a timely ... Provide front line phone coverage, and participate in various call center groups * Provide on-site ...

Birch Gold Group

Operator

Burbank, CA · Remote

... monitoring administrative projects. Key Responsibilities * Answer multi-line telephone system ... Notate call details, including reason for call, issues raised, and any updated contact information ...

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Permanent Remote Call Monitoring information

What is a permanent remote call monitoring?

A Permanent Remote Call Monitoring job involves listening to and evaluating customer service or sales calls from a remote location on a long-term basis. The main goal is to assess call quality, ensure compliance with company standards, and provide feedback to improve customer interactions. These professionals use specialized software to access recorded or live calls, document their observations, and sometimes report findings to management. This role is often fully remote and can be full-time or part-time, depending on the employer's needs. It requires attention to detail, good communication skills, and a strong understanding of customer service protocols.

What are the key skills and qualifications needed to thrive as a permanent remote call monitoring specialist?

To thrive as a Permanent Remote Call Monitoring Specialist, you need strong analytical abilities, attention to detail, and experience in quality assurance, typically supported by a background in customer service or call center operations. Familiarity with call monitoring software, CRM systems, and reporting tools is essential, and certifications in quality assurance or call center management can be advantageous. Exceptional communication, objectivity, and problem-solving skills help you provide constructive feedback and foster continuous improvement. These skills ensure that customer interactions meet company standards, driving customer satisfaction and operational excellence in a remote environment.

What are some common challenges faced by professionals in permanent remote call monitoring roles, and how can they be managed?

Permanent Remote Call Monitoring professionals often navigate challenges such as maintaining consistent attention to detail during lengthy call reviews and adapting to evolving company protocols. Working remotely can also make it harder to communicate quickly with team members or receive immediate feedback. To manage these challenges, it's important to establish a structured daily routine, leverage digital collaboration tools for team communication, and regularly review updated guidelines. Staying proactive about feedback and participating in virtual team check-ins can also help maintain quality and foster a sense of connection.

What is the difference between Permanent Remote Call Monitoring vs Remote Customer Service Representative?

AspectPermanent Remote Call MonitoringRemote Customer Service Representative
CredentialsTypically requires call monitoring or quality assurance certificationsUsually requires customer service or communication skills, sometimes certifications in specific industries
Work EnvironmentRemote, focused on monitoring and evaluating callsRemote, focused on assisting customers via calls or chat
Employer & IndustryCall centers, quality assurance firms, customer service departmentsCustomer service, retail, tech support across various industries

Permanent Remote Call Monitoring involves evaluating and ensuring call quality remotely, often requiring specific certifications. Remote Customer Service Representatives directly assist customers, focusing on support and problem-solving. While both roles are remote and industry-related, their core functions differ: monitoring vs. direct customer interaction.

What are the most commonly searched types of Remote Call Monitoring jobs in California?

The most popular types of Remote Call Monitoring jobs in California are:

What are popular job titles related to Permanent Remote Call Monitoring jobs in California?

For Permanent Remote Call Monitoring jobs in California, the most frequently searched job titles are:

What job categories do people searching Permanent Remote Call Monitoring jobs in California look for?

The top searched job categories for Permanent Remote Call Monitoring jobs in California are:

What cities in California are hiring for Permanent Remote Call Monitoring jobs?

Cities in California with the most Permanent Remote Call Monitoring job openings:

Permanent Remote Call Monitoring jobs near you

Southern California Account Executive-Remote

Prosum Inc.

El Segundo, CA • On-site, Remote

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 4 days ago

Job description

Job Description
Southern California Account Executive - Remote
Why us?
Be part of a small, supportive team in a growing company with great leadership (we don't just say it, we are it)! Prosum recently joined the Best Places to Work and Top Staffing Companies to Work for lists! Prosum's culture is entrepreneurial, and our employees love the ability to structure their own hours, work remotely, and have uncapped earning potential! We strive to continually add fans to the Prosum community through our boutique approach to staffing. This human-first focus is what attracts candidates and clients alike to build long-term partnerships. We are a nationally certified minority-owned business through the Southern California Minority Supplier Development Council (NMSDC).
Why work here?
  • You have an entrepreneurial spirit and are looking for your tribe!
  • We have a supportive leadership team that will invest in your growth and career
  • You want to work with a senior and tenured team that has strong tech industry knowledge and a passion for working in a boutique agency
  • You want to make an impact with an organization and have your voice heard
  • We truly believe in a healthy work-life balance
What's in it for you?
  • Your efforts determine your earnings! We have a competitive compensation package with a best-in-class, uncapped commission structure.
  • You have options and can work remotely or in a hybrid environment with co-working spaces as needed.
  • We offer open and flexible PTO, no accruals, and no caps, we want our employees to take time off to recharge!
  • We believe in recognizing you for doing great work with monthly and quarterly recognition and reward incentives.
  • A yearly, all-company beach day in Los Angeles!
  • Our top performers and their guest get to take an all-expenses paid, 4-day, 3-night trip every year to an exciting location!
  • Career path and growth support provided at all levels!
  • Continuous technology & industry training
  • We have great benefits (Medical, Dental, & Vision), a 401k plan, Maternity Leave and Parental leave

What will you do?
  • Cultivate a client pipeline through lead generation. You will be responsible for identifying, managing, and maintaining client relationships through business development and growing existing business.
  • Showcase the Prosum value/solution/brand. Companies are struggling to retain top talent and you will become the expert in uncovering challenges that our prospective clients face. You will show clients how Prosum can solve their challenges, address their concerns, and help them solve their company grow.
  • We expect you to drive gross profit growth, by studying and navigating the customer buying process, engaging internal and external key stakeholders, and ultimately securing a signed agreement.
  • Manage the entire job order lifecycle, from conducting an intake call, reviewing internal submissions, and coordinating interviews to closing candidates.
Is this you?
  • You have been in a similar role within a staffing agency for more than two years and are an experienced and results-oriented Account Executive who is well-connected, passionate, and enthusiastic about the tech world.
  • You are in tune with the latest staffing trends, have a hunter attitude, and can help us add more fans to our Prosum community!
  • You describe yourself as eager, proactive, resourceful, and able to keep a cool head under pressure.
  • You are a natural at building strong internal relationships with our delivery team and externally with our clients.
  • Ideally, you have a strong understanding of the staffing industry and sales experience.
  • Can effortlessly drive sales strategy and planning, with prospective and established clients to generate a pipeline while consistently achieving individual performance metrics and sales targets.
  • Your IT network is solid!
  • Have a natural ability to assess client staffing needs and plans, write complete job orders and appropriately match permanent and/or temporary candidates to meet client requirements and expectations
  • Organizational, time management, and prioritization skills are one of your super-strengths!
  • Ability to communicate in a remote environment with excellent written and verbal skills including, interviewing, influencing, negotiating, and collaborating.
  • Achieve and exceed individual performance goals and gross profit targets.
  • Excited to engage with 'the hustle' of an entrepreneurial team.
  • You are experienced in inputting, updating, maintaining, and documenting client and candidate communication and activity progress.
Prosum is proud to be an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.
Your Right to Work
Applicants must be authorized to work in the U.S. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
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