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Freelance Onsite It Support Technician Jobs in Austin, TX

We Are Blood

IT Support Technician I

Austin, TX · On-site

$21.25 - $29.25/hr

IT Support Technician I We Are Blood, your local nonprofit blood bank, is looking for an IT Support ... onsite and remotely with day-to-day technical needs while supporting the mission that helps save ...

Elastic

IT Support Technician

Austin, TX

$21.25 - $29.25/hr

As the IT Support Technician, you will be part of a growing team to deliver customer service to our internal Elastic partners. Job responsibilities will include on-boarding, providing support to our ...

Elastic

IT Support Technician

Austin, TX · On-site

$21.25 - $29.25/hr

As an IT Support Technician, you will deliver customer service to internal partners, manage ticketing systems, onboard new employees, and maintain IT infrastructure. Responsibilities : • Deliver ...

Hireblazer

IT Support Technician II

Austin, TX · On-site

$21.25 - $29.25/hr

Role: IT Support Technician II Duration: 12-month duration Location ... Austin, TX 78744 (Onsite) Note: This position requires candidates to be in onsite 5 days a week.

Elastic

IT Support Technician

Austin, TX · On-site

$21.25 - $29.25/hr

As the IT Support Technician, you will be part of a growing team to deliver customer service to our internal Elastic partners. Job responsibilities will include on-boarding, providing support to our ...

Elastic

IT Support Technician

Austin, TX · On-site

$21.25 - $29.25/hr

As the IT Support Technician, you will be part of a growing team to deliver customer service to our internal Elastic partners. Job responsibilities will include on-boarding, providing support to our ...

Elastic

IT Support Technician

Austin, TX

$21.25 - $29.25/hr

As the IT Support Technician, you will be part of a growing team to deliver customer service to our internal Elastic partners. Job responsibilities will include on-boarding, providing support to our ...

Cognizant

General IT Support Technician

Austin, TX · On-site

$21.25 - $29.25/hr

Cognizant is seeking a proactive and customer-focused General IT Support Technician to join their IT support team. This role is responsible for delivering high-quality technical support across ...

Cognizant

General IT Support Technician

Austin, TX · On-site

$21.25 - $29.25/hr

Cognizant is seeking a proactive and customer-focused General IT Support Technician to join their IT support team. This role is responsible for delivering high-quality technical support across ...

Dynamic Systems

IT Support Technician

Buda, TX · On-site

$20.25 - $27.75/hr

Position Description Job Summary We're looking for a reliable, hands-on IT technician to support our Houston office, shop locations, and job sites. This is an entry-level role for someone who ...

Dynamic Systems

IT Support Technician

Buda, TX · On-site

$20.25 - $27.75/hr

Position Description Job Summary We're looking for a reliable, hands-on IT technician to support our Houston office, shop locations, and job sites. This is an entry-level role for someone who ...

Fox Service Company

IT Support Technician

Austin, TX · On-site

$21.25 - $29.25/hr

Fox 7 KTBC, the Fox O&O in Austin, TX seeks an experienced IT Support Technician. The ideal candidate will assist FOX Technology with technical support of desktop computers, servers, network ...

Fox

IT Support Technician

Austin, TX

$21.25 - $29.25/hr

Fox 7 KTBC, the Fox O&O in Austin, TX seeks an experienced IT Support Technician. The ideal candidate will assist FOX Technology with technical support of desktop computers, servers, network ...

FOX News Network, LLC

IT Support Technician

Austin, TX · On-site

$21.25 - $29.25/hr

Fox 7 KTBC, the Fox O&O in Austin, TX seeks an experienced IT Support Technician. The ideal candidate will assist FOX Technology with technical support of desktop computers, servers, network ...

Omni Inclusive

Desktop Support

Austin, TX · On-site

Onsite Support Technician As an Onsite Support Technician with minimum of 3 to 6 years of technical ... Provide IT support for on-site or off-site events and meetings including site setup, coordination ...

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Freelance Onsite It Support Technician information

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$14

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How much do freelance onsite it support technician jobs pay per hour?

As of May 27, 2026, the average hourly pay for freelance onsite it support technician in Austin, TX is $24.85, according to ZipRecruiter salary data. Most workers in this role earn between $20.48 and $28.12 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Freelance Onsite IT Support Technician, and why are they important?

To thrive as a Freelance Onsite IT Support Technician, you need strong problem-solving abilities, knowledge of hardware and software troubleshooting, and typically a background in IT or related certifications like CompTIA A+ or Microsoft Certified IT Professional. Familiarity with ticketing systems, remote support tools, and various operating systems is essential. Excellent communication, customer service orientation, and adaptability help you build trust and efficiently resolve client issues. These skills and qualities are crucial for delivering prompt, reliable support and maintaining client satisfaction in diverse technical environments.

What are some common challenges faced by Freelance Onsite IT Support Technicians when working with new clients?

Freelance Onsite IT Support Technicians often encounter challenges such as quickly adapting to unfamiliar IT environments, understanding unique client systems, and managing client expectations within tight timeframes. Building trust with new clients requires strong communication and problem-solving skills, as well as the ability to work independently without immediate backup. Additionally, technicians must stay up-to-date with a variety of hardware and software to troubleshoot diverse technical issues efficiently.

What does a Freelance Onsite IT Support Technician do?

A Freelance Onsite IT Support Technician provides technical assistance directly at a client's location, troubleshooting computer hardware, software, and network issues. They are responsible for installing, maintaining, and repairing IT systems, ensuring minimal downtime and smooth operation. As freelancers, they often work with multiple clients, responding to on-demand service requests. Their tasks can include setting up workstations, resolving connectivity problems, and providing user training or support as needed.

What is the difference between Freelance Onsite IT Support Technician vs IT Support Specialist?

AspectFreelance Onsite IT Support TechnicianIT Support Specialist
CredentialsCertifications like CompTIA A+, Network+ often preferredSimilar certifications, often with additional vendor-specific credentials
Work EnvironmentIndependent, on-demand onsite support for clientsIn-house or remote support within organizations
Employer & Industry UsageFreelance/contract basis, various industriesTypically employed by a company or IT service provider

While both roles require technical certifications and involve troubleshooting hardware and software issues, Freelance Onsite IT Support Technicians work independently providing on-site services to multiple clients, whereas IT Support Specialists are usually employed by a single organization, offering ongoing support either remotely or on-site.

What are the most commonly searched types of Onsite It Support Technician jobs in Austin, TX? The most popular types of Onsite It Support Technician jobs in Austin, TX are:
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Freelance Onsite It Support Technician jobs near you
General IT Support Technician

General IT Support Technician

Cognizant Technology Solutions

Austin, TX • On-site

$21.25 - $29.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Cognizant rating

7.5

Company rating: 7.5 out of 10

Based on 83 frontline employees who took The Breakroom Quiz

38th of 57 rated business consultants

Job description

Job Title: General IT Support Technician
Job Location: Onsite- Austin, Texas, USA
Please note, this role is not able to offer visa transfer or sponsorship now or in the future
We are seeking a proactive and customer-focused General IT Support Technician to join our IT support team. This role is responsible for delivering high-quality technical support across desktop environments, mobile devices, and enterprise applications. The ideal candidate will have strong troubleshooting skills, excellent communication abilities, and a passion for delivering timely resolutions to end users.
In this role, you will
  • Diagnose and resolve hardware and software issues affecting desktops, laptops, and peripheral devices through remote and in-person support channels.
  • Provide end-user support via multiple communication methods including phone, chat, email, ticketing systems, and face-to-face interactions.
  • Perform mobile device management (MDM), including device configuration, troubleshooting, and support across enterprise mobile environments.
  • Analyze user-reported issues and determine the most effective solution based on problem details and system impact.
  • Guide users step-by-step through technical troubleshooting and resolution processes in a clear and professional manner.
  • Escalate complex or unresolved issues to higher-level support teams, ensuring proper documentation and follow-through.
  • Maintain accurate records of incidents, service requests, and resolutions within IT ticketing systems.
  • Provide accurate and up-to-date information to users regarding IT services, tools, and best practices.
  • Support adherence to IT service management (ITSM) processes and contribute to continuous improvement initiatives.

What you'll need to succeed (required skills)
  • 1-3 years of experience in desktop/laptop support or IT helpdesk roles.
  • Strong knowledge of Windows and/or Mac operating systems.
  • Experience with Mobile Device Management (MDM) tools and environments.
  • Hands-on experience with IT ticketing systems (e.g., ServiceNow, Remedy, Jira, etc.).
  • Familiarity with basic networking concepts and troubleshooting methodologies.
  • Strong problem-solving skills with the ability to diagnose and resolve technical issues efficiently.
  • Excellent verbal and written communication skills with a customer-centric mindset.

Preferred Skills
  • Understanding of ITIL processes and IT service management best practices.
  • Experience working in a corporate or enterprise IT environment.
  • Ability to handle multiple tickets and prioritize workload effectively in a fast-paced environment.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
  • Medical/Dental/Vision/Life Insurance
  • Paid holidays plus Paid Time Off
  • 401(k) plan and contributions
  • Long-term/Short-term Disability
  • Paid Parental Leave
  • Employee Stock Purchase Plan

Work model:
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role's business requirements, this is an onsite position requiring 5 days a week at a client location in Austin, Texas, USA.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
"Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
About usCognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization's unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] for roles based in the Americas or [email protected] for roles based in India.

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