Job Summary:
Saronic Technologies is a leader in revolutionizing autonomy at sea, dedicated to developing state-of-the-art solutions that enhance maritime operations through autonomous and intelligent platforms. They are seeking an IT Production Support Technician to provide hands-on technical support across their manufacturing environment, ensuring critical systems operate reliably and efficiently.
Responsibilities:
• Provide frontline and escalated support for manufacturing systems and operational technology, including Zebra printers (ZPL configuration and troubleshooting), barcode scanners, production-floor workstations and displays, shop-floor networking, and connected IoT devices.
• Troubleshoot and resolve hardware, software, application, and network issues impacting production, with urgency and precision to minimize downtime.
• Act as a primary responder for manufacturing system incidents and coordinate cross-functional resolution efforts when necessary.
• Support data-related tasks and production workflows, including basic query troubleshooting (SQL, Splunk; Python is a plus).
• Coordinate IT support with the broader IT team.
• Maintain knowledge base articles and support documentation for supported systems and processes.
Qualifications:
Required:
• Associate or bachelor’s degree in computer science, or related field (or equivalent experience).
• 3+ years of IT experience supporting manufacturing technology, or a similar role.
• Proficiency in troubleshooting hardware, software, and networking issues.
• Excellent communication and customer service skills, with the ability to explain technical issues to non-technical users.
• Strong problem-solving mindset, attention to detail, and ability to prioritize tasks effectively.
Preferred:
• Experience with manufacturing systems (MES, PLCs, SCADA).
• Experience with industrial label printers (Zebra, ZPL, BarTender, etc.).
• Experience supporting production environments or shop-floor systems.
Company:
Saronic is building cutting-edge unmanned surface vehicles that enable maritime security and domain awareness by combining best-in-class hardware, software and artificial intelligence into one scalable, fully integrated platform. Founded in 2022, the company is headquartered in Austin, USA, with a team of 1001-5000 employees. The company is currently Late Stage.