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Freelance Noc Technician Tier 1 Jobs in Madison, WI

Kyyba

Help Desk / Desktop Support Technician

Madison, WI · On-site

$20.25 - $27.25/hr

Help Desk / Desktop Support Technician (Tier 1 / Tier 2) Location: 1240 Deming Way, Madison, WI - 53717 (hybrid, majority on-site preferred) Duration: 12 Months (possible extension up to 3 years ...

Tesoro Group

Maintenance Technician

Madison, WI

$22 - $25/hr

Tesoro Group is seeking an experienced Maintenance Technician to join one of our clients team at ... At Tesoro Group, we are committed to empowering you for success by providing access to top-tier ...

Tesoro Group

Maintenance Technician

Madison, WI

$22 - $25/hr

Tesoro Group is seeking an experienced Maintenance Technician to join one of our clients team at ... At Tesoro Group, we are committed to empowering you for success by providing access to top-tier ...

Banfield

Certified Veterinary Technician

Madison, WI · On-site

$22.01 - $31.80/hr

... one another up. Banfield's here for you so you can be there for pets! Who we're looking for We're ... Top-Tier Mental Health and Wellbeing Resources: Your mental health matters. Access our industry ...

Banfield

Certified Veterinary Technician

Monona, WI · On-site

$22.01 - $31.80/hr

... one another up. Banfield's here for you so you can be there for pets! Who we're looking for We're ... Top-Tier Mental Health and Wellbeing Resources: Your mental health matters. Access our industry ...

Banfield

Certified Veterinary Technician

Madison, WI · On-site

$22.01 - $31.80/hr

... one another up. Banfield's here for you so you can be there for pets! Who we're looking for We're ... Top-Tier Mental Health and Wellbeing Resources: Your mental health matters. Access our industry ...

Banfield

Certified Vet Technician

Madison, WI · On-site

$22.01 - $31.80/hr

... one another up. Banfield's here for you so you can be there for pets! Who we're looking for We're ... Top-Tier Mental Health and Wellbeing Resources: Your mental health matters. Access our industry ...

Banfield

Certified Veterinary Technician

Maple Bluff, WI · On-site

$22.01 - $31.80/hr

... one another up. Banfield's here for you so you can be there for pets! Who we're looking for We're ... Top-Tier Mental Health and Wellbeing Resources: Your mental health matters. Access our industry ...

Arrowhead Pharmaceuticals

Helpdesk Technician

Madison, WI · On-site

$55K - $67K/yr

... one or more proteins that are involved with disease. The depth and versatility of our RNAi ... providing Tier I/II tech support of a Windows based network as well as stellar customer service.

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Freelance Noc Technician Tier 1 information

See Madison, WI salary details

$12

$26

$43

How much do freelance noc technician tier 1 jobs pay per hour?

As of May 28, 2026, the average hourly pay for freelance noc technician tier 1 in Madison, WI is $26.49, according to ZipRecruiter salary data. Most workers in this role earn between $19.38 and $30.05 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Freelance NOC Technician Tier 1, and why are they important?

To thrive as a Freelance NOC Technician Tier 1, you need a solid understanding of network fundamentals, troubleshooting techniques, and basic IT support, often supported by a relevant associate degree or certifications like CompTIA Network+. Familiarity with network monitoring tools (such as SolarWinds or Nagios), ticketing systems, and remote management platforms is typically required. Strong analytical thinking, problem-solving skills, and effective communication help you respond quickly to incidents and collaborate with team members. These abilities are crucial for ensuring network uptime, minimizing disruptions, and maintaining reliable IT operations for clients.

What challenges might I face as a Freelance NOC Technician Tier 1, and how can I effectively handle them?

As a Freelance NOC Technician Tier 1, you'll often encounter challenges such as managing multiple network alerts simultaneously, troubleshooting issues remotely, and coordinating with various stakeholders under tight timeframes. Adapting to different client environments and monitoring tools can also be demanding. To handle these challenges effectively, it's important to develop strong communication skills, maintain detailed documentation, and stay organized with task prioritization. Proactively seeking clarification from clients and collaborating with higher-tier technicians can also help resolve complex issues efficiently.

What are Freelance NOC Technician Tier 1 jobs?

Freelance NOC (Network Operations Center) Technician Tier 1 jobs involve monitoring and maintaining computer networks for organizations on a contract or freelance basis. Tier 1 technicians are responsible for the initial response to network issues, basic troubleshooting, and escalating complex problems to higher-level technicians. They often work remotely, use network monitoring tools, and may communicate with clients to resolve issues. Freelance NOC techs typically work with multiple clients, offering flexibility and varied experience in IT environments.

What is the difference between Freelance Noc Technician Tier 1 vs Freelance Network Support Technician?

AspectFreelance Noc Technician Tier 1Freelance Network Support Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentNetwork operations centers, remote monitoringClient sites, remote support, help desks
Industry UsageTelecom, ISPs, large enterprisesSmall to medium businesses, IT service providers

Both roles require similar certifications and often work in network environments. However, Freelance Noc Technicians Tier 1 focus on monitoring and maintaining network infrastructure in NOC settings, while Freelance Network Support Technicians provide direct support and troubleshooting for client networks. The choice depends on whether you prefer working in a centralized monitoring environment or directly assisting clients.

What are the most commonly searched types of Noc Technician Tier 1 jobs in Madison, WI? The most popular types of Noc Technician Tier 1 jobs in Madison, WI are:
What are popular job titles related to Freelance Noc Technician Tier 1 jobs in Madison, WI? For Freelance Noc Technician Tier 1 jobs in Madison, WI, the most frequently searched job titles are:
What job categories do people searching Freelance Noc Technician Tier 1 jobs in Madison, WI look for? The top searched job categories for Freelance Noc Technician Tier 1 jobs in Madison, WI are:
Freelance Noc Technician Tier 1 jobs near you
Infographic showing various Freelance Noc Technician Tier 1 job openings in Madison, WI as of May 2026, with employment types broken down into 86% Full Time, and 14% Contract. Highlights an 100% In-person job distribution, with an average salary of $55,097 per year, or $26.5 per hour.
Help Desk / Desktop Support Technician

Help Desk / Desktop Support Technician

Kyyba

Madison, WI • On-site

$20.25 - $27.25/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Help Desk / Desktop Support Technician (Tier 1 / Tier 2)

Location: 1240 Deming Way, Madison, WI – 53717 (hybrid, majority on-site preferred)

Duration: 12 Months (possible extension up to 3 years)

Shift: Mon - Fri, 8:00 AM - 5:00 PM

Client Overview:

  • Accuray is a ~1,200 employee company headquartered in Madison, WI with international locations (all English-speaking). This is a Windows-centric environment with no macOS support required.

Role Summary:

  • This is a Tier 1 / Tier 2 Help Desk and Desktop Support role focused on end-user computing.
  • The resource will handle PC-side support, hardware troubleshooting, and ticket management.
  • The position is hybrid with a strong preference for majority on-site presence to build relationships with internal staff.

Technical Requirements: Required:

  • Windows 10/11 troubleshooting and support.
  • Hardware troubleshooting and replacement (system boards, memory, hard drives, warranty assessment).
  • ServiceNow ticketing system experience (ticket triage, assignment, documentation).
  • PC Depot Functions: Imaging, configuration, device provisioning.

Preferred:

  • Microsoft Intune (MDM) experience; Windows Autopilot for zero-touch deployments.
  • VPN/connectivity troubleshooting; Active Directory user account and password management.
  • Remote support tools; ITIL familiarity.

Soft Skills:

  • Strong communication and interpersonal skills.
  • Customer service orientation with a positive, approachable demeanor.
  • Ability to work independently in a hybrid environment.
  • Professional presence suitable for corporate environment.

Day-to-Day Responsibilities:

  • Provide Windows 11 end-user support and troubleshooting.
  • Diagnose and replace hardware components (system boards, memory, hard drives).
  • Perform morning ticket triage—review overnight tickets in ServiceNow and assign appropriately.
  • Document and resolve tickets in ServiceNow.
  • Handle PC provisioning and depot coordination.
  • Respond to basic end-user "how-to" inquiries.

Work Arrangement:

  • Hybrid—prefers the resource be on-site the majority of the time.
  • Initial discussion mentioned flexibility (e.g., 2 days on-site / 3 remote one week, then 3 on-site / 2 remote the next).
  • However, more on-site presence is valued for building relationships with internal staff and gathering operational intelligence.
  • Client will provide a business laptop.
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About KYYBA

Sourced by ZipRecruiter

About Kyyba: Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances. At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development.

Industry

Recruiting and staffing services

Company size

501 - 1,000 Employees

Headquarters location

Farmington Hills, MI, US

Year founded

1998

Social media

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