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Freelance Insurance Call Center Jobs in Rochester, NY

ELS

Customer Care Specialist

Rochester, NY · On-site

$22.02/hr

Adhere to Contact Center Call Center Standards for call handling * Adhere to work schedule ... to insure accuracy in the information they provide to customers, and the transactions and ...

ELS

Customer Care Specialist

Rochester, NY · On-site

$22.02/hr

Adhere to Contact Center Call Center Standards for call handling * Adhere to work schedule ... to insure accuracy in the information they provide to customers, and the transactions and ...

Lawley

Temporary Receptionist; Medicare

Rochester, NY · On-site

$15.50 - $20.50/hr

We are not a call center environment * We achieve success by building genuine relationships together, with our teams and clients * We are a family owned insurance broker (70+ years!) * We are deeply ...

Lawley

Temporary Receptionist - Medicare

Rochester, NY · On-site

$15.50 - $20.50/hr

We are not a call center environment. * We achieve success by building genuine relationships together, with our teams and clients. * We are a family owned insurance broker (70+ years!). * We are ...

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All JobsInsurance Call Center JobsFreelance Insurance Call Center JobsFreelance Insurance Call Center Jobs in Rochester, NY

Freelance Insurance Call Center information

What is the difference between Freelance Insurance Call Center vs Insurance Customer Service Representative?

AspectFreelance Insurance Call CenterInsurance Customer Service Representative
CredentialsNone specific; may require insurance knowledgeTypically requires insurance-related certifications or training
Work EnvironmentRemote, flexible, project-basedOffice or remote, full-time or part-time
EmployerFreelance clients or agenciesInsurance companies or agencies
Work NatureHandling inbound/outbound calls for multiple clientsAssisting policyholders with inquiries, claims, and policy info

Freelance Insurance Call Center roles offer flexible, remote work with multiple clients, often without formal certifications. In contrast, Insurance Customer Service Representatives usually work directly for insurance companies, requiring specific training or certifications, and may have more structured schedules. Both roles involve customer interaction but differ mainly in employment type and work setup.

What are the most commonly searched types of Insurance Call Center jobs in Rochester, NY? The most popular types of Insurance Call Center jobs in Rochester, NY are:
What are popular job titles related to Freelance Insurance Call Center jobs in Rochester, NY? For Freelance Insurance Call Center jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Freelance Insurance Call Center jobs in Rochester, NY look for? The top searched job categories for Freelance Insurance Call Center jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Freelance Insurance Call Center jobs? Cities near Rochester, NY with the most Freelance Insurance Call Center job openings:
Freelance Insurance Call Center jobs near you
Infographic showing various Freelance Insurance Call Center job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution.

Business Development Representative

Bob Johnson Auto Group

Rochester, NY

$19.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 2 days ago

Bob Johnson Auto Group rating

6.0

Company rating: 6.0 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

105th of 151 rated car dealerships

Job description

Call Center Agent

Bob Johnson Imports in Henrietta - Rochester, NY 14623

Are you passionate about helping people and providing exceptional customer service? We are looking for a motivated Customer Care Center Agent, to join our team at Bob Johnson Imports. In this role, you will be the first point of contact for customers, assisting them through phone, email, and text while helping connect them with our sales team. If you enjoy working in a fast-paced environment, building relationships with customers, and being part of a supportive team, this could be the opportunity for you.

Position Overview

As a Customer Care Center Agent, you will play an important role in delivering a positive customer experience. You will handle inbound customer inquiries, schedule appointments for the sales department, and ensure all interactions are handled professionally and efficiently. Success in this role requires strong communication skills, attention to detail, and a commitment to delivering outstanding service.

Key Responsibilities

  • Manage incoming customer communications through phone calls, emails, and text messages.
  • Schedule sales appointments and coordinate with the Sales Department to ensure a smooth customer experience.
  • Listen carefully to customer needs and provide helpful suggestions or guidance when appropriate.
  • Deliver superior customer service to achieve a high level of customer satisfaction.
  • Work closely with Sales Management and the Customer Care Center Manager to support team goals.
  • Meet monthly performance targets related to quality, utilization, and call volume.
  • Accurately document customer interactions and appointment information within CRM software.
  • Maintain professionalism and attention to detail in all customer communications.

What We Offer

  • Hourly Pay: $19.50 per hour plus a lucrative monthly incentive program
  • Medical, dental, and vision insurance
  • 401(k) retirement plan
  • Paid holidays and vacation time
  • On-the-job training and ongoing professional development
  • Tuition assistance opportunities
  • Employee discounts

We are committed to investing in our employees and providing the training and support needed to build a rewarding and successful career.

We are an Equal Opportunity Employer and offer competitive compensation based on experience.

Qualifications

  • Prior contact center or customer service experience preferred (1–2 years).
  • High school diploma required; some college or additional education preferred.
  • Strong verbal and written communication skills.
  • Self-motivated, goal-oriented, and driven to succeed.
  • Detail-oriented with strong organizational and time-management abilities.
  • Ability to collaborate effectively in a team-focused environment.
  • Availability to work a full-time 40-hour schedule supporting hours of operation:
    • Monday–Thursday: 9:00 AM – 7:00 PM
    • Friday–Saturday: 9:00 AM – 6:00 PM

What Bob Johnson Auto Group employees say

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