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Freelance Insurance Call Center Jobs in Virginia

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Freelance Insurance Call Center information

What is the difference between Freelance Insurance Call Center vs Insurance Customer Service Representative?

AspectFreelance Insurance Call CenterInsurance Customer Service Representative
CredentialsNone specific; may require insurance knowledgeTypically requires insurance-related certifications or training
Work EnvironmentRemote, flexible, project-basedOffice or remote, full-time or part-time
EmployerFreelance clients or agenciesInsurance companies or agencies
Work NatureHandling inbound/outbound calls for multiple clientsAssisting policyholders with inquiries, claims, and policy info

Freelance Insurance Call Center roles offer flexible, remote work with multiple clients, often without formal certifications. In contrast, Insurance Customer Service Representatives usually work directly for insurance companies, requiring specific training or certifications, and may have more structured schedules. Both roles involve customer interaction but differ mainly in employment type and work setup.

What are the most commonly searched types of Insurance Call Center jobs in Virginia?

The most popular types of Insurance Call Center jobs in Virginia are:

What are popular job titles related to Freelance Insurance Call Center jobs in Virginia?

For Freelance Insurance Call Center jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Freelance Insurance Call Center jobs in Virginia look for?

The top searched job categories for Freelance Insurance Call Center jobs in Virginia are:

What cities in Virginia are hiring for Freelance Insurance Call Center jobs?

Cities in Virginia with the most Freelance Insurance Call Center job openings:

Freelance Insurance Call Center jobs near you

Benefits Call Center Representative

Conduent, Inc.

Chesapeake, VA • On-site

$29K - $37K/mo

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 14 days ago

Conduent rating

6.1

Company rating: 6.1 out of 10

Based on 190 frontline employees who took The Breakroom Quiz

35th of 72 rated call and contact centers

Job description


Benefits Call Center Representative
Pay Rate: $16.00, which may be below your state's minimum wage. Please take this into consideration when applying.
Onsite Role - Full Time - Chesapeake, VA
Hours: Varies between 8:00 am - 8:00 pm EST and work two late night shifts of 11:30am - 8:00pm per week
Do you love helping people solve complex problems and delivering solutions? Enjoy Excellent Training, Career Opportunities, a Great Culture, and Great Benefits! Join our team as a Benefits Call Center Representative.
As a Benefits Call Center Representative at Conduent, you'll have an opportunity to work in customer service. You will be surrounded by a culture that recognizes each person's contributions. Each day, you'll feel challenged and know you are making a difference in the lives of millions.
About the Role:
  • Assist participants that are scheduled for appointments regarding their retirement packages, including explanations of available options and required documentation
  • Research and resolve participant inquiries by reviewing account details, plan provisions, and system records
  • Document all calls, actions taken, and resolutions accurately in the system
  • Maintain confidentiality and comply with all regulatory, privacy, and company policies
  • Escalate complex or unresolved issues to the appropriate department when necessary
  • Assist with incoming calls from participants regarding retirement and pension benefits in a professional and courteous manner
  • Responsible for managing inbound calls
  • Checking on stop and reissuing cases
  • Managing inboxes
  • Working on death kits
  • Collaborating with the team
  • Provide information on pension eligibility, benefit calculations, and payment timelines

Requirements:
  • Have a High School Diploma, or equivalent
  • Be able to successfully pass a criminal background check and drug test
  • Must have strong organization skills
  • Must have excellent Time management skills
  • Must have strong customer service mindset with clear, professional communication and the ability to follow instructions accurately

Working with us:
Join a rapidly growing organization that can support your career goals.
What you get:
  • Paid Training
  • Career Growth Opportunities
  • Full Benefit Options
  • Great Work Environment
  • The chance to make a real impact on the travel experience

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $29,640 - $37,050.
About Us
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
About the Team
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.

What Conduent employees say

Pay

Benefits

Hours and flexibility

Workplace

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About Conduent

Sourced by ZipRecruiter

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Florham Park, NJ, US

Year founded

2017

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