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Freelance Customer Service Email Response Jobs in Decatur, IL

Aramsco

Customer Service Representative

Decatur, IL

$16.25 - $16.48/hr

Answer incoming phone calls, emails, and website chats from customers * Process inbound orders ... Qualifications/ Skills * 5+ Years of Customer Service * Bi-lingual in Spanish is a plus * Excellent ...

Aramsco, Inc.

Customer Service Representative

Decatur, IL · On-site

$16.25 - $16.48/hr

Answer incoming phone calls, emails, and website chats from customers * Process inbound orders ... Qualifications/ Skills * 5+ Years of Customer Service * Bi-lingual in Spanish is a plus * Excellent ...

Kirby Risk

Customer Service Representative I

Decatur, IL

$15.50 - $21/hr

Customer Service Representative - Electrical Supply Decatur, IL Are you a customer-focused ... Email questions to careers@kirbyrisk.com WHEN APPLYING, PLEASE MENTION WHERE YOU SAW OUR AD We will ...

Kirby Risk

Customer Service Representative I

Decatur, IL · On-site

$19 - $22/hr

Customer Service Representative - Electrical Supply Decatur, IL Are you a customer-focused ... Email questions to careers@kirbyrisk.com WHEN APPLYING, PLEASE MENTION WHERE YOU SAW OUR AD We will ...

Consociate Health

Customer Care Supervisor

Decatur, IL · On-site

$50K - $58K/yr

Respond to customer and co-worker requests in a timely manner, returning calls, emails and call trackings promptly and keeping them informed of delays. * Remain aware of products and services ...

Consociate Health

Customer Care Representative

Decatur, IL

$15.50 - $21/hr

... Services Manager. This position is generally the first touch with our new clients and members ... Answer email inquiries from members, employers, and providers. * Maintain knowledge of all Summary ...

Consociate

Customer Care Representative

Decatur, IL · On-site

$15.50 - $21/hr

... Services Manager. This position is generally the first touch with our new clients and members ... Answer email inquiries from members, employers, and providers. * Maintain knowledge of all Summary ...

DCC Propane, LLC

Customer Care Representative

Decatur, IL · On-site

$15.50 - $21/hr

To provide service support and coordinate activities in the area of service to ensure safe, timely and efficient response of customers' service needs. Where water solutions are offered, advanced ...

DCC Propane, LLC

Customer Care Representative

Decatur, IL

$15.50 - $21/hr

To provide service support and coordinate activities in the area of service to ensure safe, timely and efficient response of customers' service needs. Where water solutions are offered, advanced ...

DCC Propane, LLC

Customer Care Representative

Decatur, IL · On-site

$17 - $19/hr

To provide service support and coordinate activities in the area of service to ensure safe, timely and efficient response of customers' service needs. Where water solutions are offered, advanced ...

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Freelance Customer Service Email Response information

See Decatur, IL salary details

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$22

$66

How much do freelance customer service email response jobs pay per hour?

As of May 29, 2026, the average hourly pay for freelance customer service email response in Decatur, IL is $22.28, according to ZipRecruiter salary data. Most workers in this role earn between $18.17 and $18.17 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Freelance Customer Service Email Response specialist, and why are they important?

To thrive as a Freelance Customer Service Email Response specialist, you need strong written communication skills, problem-solving abilities, and a good understanding of customer service principles, often supported by prior experience in customer support roles. Familiarity with help desk software, CRM systems, and email management tools such as Zendesk or Freshdesk is typically required. Attention to detail, patience, and professionalism help you build rapport with customers and resolve issues efficiently. These skills and qualities are crucial to providing prompt, accurate, and satisfactory resolutions that maintain customer loyalty and protect brand reputation.

What are some common challenges faced in a Freelance Customer Service Email Response role, and how can I prepare for them?

Freelance Customer Service Email Responders often encounter challenges such as managing multiple client accounts simultaneously, maintaining consistent communication standards, and handling high email volumes efficiently. To prepare, it's important to develop strong organizational and time-management skills, stay updated on each client’s policies, and use tools like templates and ticketing systems to streamline responses. Additionally, freelancers must be adept at working independently and prioritizing tasks to meet deadlines while providing high-quality service.

What is a Freelance Customer Service Email Response specialist?

A Freelance Customer Service Email Response specialist is a professional who handles customer inquiries, complaints, or support requests via email on a contract or project basis rather than as a full-time employee. Their main role is to respond to customer emails promptly and professionally, addressing concerns, resolving issues, and providing information about products or services. They may work for multiple clients or companies remotely, often using customer support platforms and following specific guidelines set by each client. This role requires strong written communication skills, empathy, and problem-solving abilities.

What is the difference between Freelance Customer Service Email Response vs Freelance Virtual Assistant?

AspectFreelance Customer Service Email ResponseFreelance Virtual Assistant
Primary RoleResponding to customer emails, resolving issues, providing supportHandling various administrative tasks, scheduling, email management
Skills NeededCustomer service, communication, problem-solvingOrganization, communication, multitasking
Work EnvironmentRemote, client-specificRemote, diverse industries
Common CertificationsCustomer service experience, communication skillsAdministrative skills, time management

Freelance Customer Service Email Response focuses on addressing customer inquiries via email, emphasizing support and problem resolution. Freelance Virtual Assistants handle a broader range of administrative tasks, including email management, scheduling, and data entry. While both roles require strong communication skills and remote work setup, Customer Service Email Response is specialized in customer support, whereas Virtual Assistants provide versatile administrative assistance.

What are the most commonly searched types of Customer Service Email Response jobs in Decatur, IL? The most popular types of Customer Service Email Response jobs in Decatur, IL are:
What are popular job titles related to Freelance Customer Service Email Response jobs in Decatur, IL? For Freelance Customer Service Email Response jobs in Decatur, IL, the most frequently searched job titles are:
What job categories do people searching Freelance Customer Service Email Response jobs in Decatur, IL look for? The top searched job categories for Freelance Customer Service Email Response jobs in Decatur, IL are:
What cities near Decatur, IL are hiring for Freelance Customer Service Email Response jobs? Cities near Decatur, IL with the most Freelance Customer Service Email Response job openings:
Freelance Customer Service Email Response jobs near you
Customer Service Representative

Customer Service Representative

Aramsco

Decatur, IL

$16.25 - $16.48/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 28 days ago

Aramsco rating

7.5

Company rating: 7.5 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

141st of 332 rated retail wholesalers

Job description

Aramsco is always looking for dynamic and energetic team players to join our family of companies!
Aramsco, a family of companies, is a leading solutions provider to specialty contractors across North America, serving numerous end markets including abatement, restoration, environmental, emergency preparedness, stone care, cleaning and surface preparation. The company has more than 60 locations through which it distributes products, equipment and chemicals, and provides customers with other value-added services including equipment repair, equipment rental and education.
USA-CLEAN is a national independent provider of repair service, parts and used equipment. Having the best floor cleaning equipment specialists, technicians and unsurpassed Technology allows our comprehensive suite of solutions to significantly drive down our client's total equipment costs while improving equipment uptime and availability. We stock thousands of parts that ship directly from our warehouse the day they are ordered. Our national clients include market leaders in the building service contractor, retailer, healthcare and education sectors.
Hours will be 8-5 Monday through Friday
Compensation Ranges from $16.25-$16.48/Hour
Primary Duties and Responsibilities
The Customer Service Team duties may include, but are not limited to, the following:

  • Answer incoming phone calls, emails, and website chats from customers
  • Process inbound orders
  • Respond to website inquiries via phone and/or email
  • Assist customers with looking up parts and technical manuals
  • Consultative sales approach to partner with customers
  • Manage customers clear communication and problem solving
  • Work with internal departments to proactively manage work flow and customer requests
REQUIRED SKILLS / ATTITUDES:
  • Strong verbal and written communication skills
  • Excellent problem-solving capabilities
  • Ability to ask probing questions and close a sale
  • Strong task management and organizational skills
  • Sense of urgency in learning new trends and products, as well as timely follow up
  • Must be able to work as a team player!
Qualifications/ Skills
  • 5+ Years of Customer Service
  • Bi-lingual in Spanish is a plus
  • Excellent communications skills
  • Process improvement mindset
  • Strong analytical and problem-solving skills
  • Onboarding customers
Benefits (Full-Time Employees):
  • Health/Vision/Dental insurance.
  • Paid vacation.
  • Paid holidays.
  • 401(k) with employer matching.
  • Life insurance is provided.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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