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Freelance Call Center Consulting Jobs (NOW HIRING)

ITCON Services

Call Center Operator

Bethesda, MD · On-site

Join ITCON Services, a forward-thinking consulting firm delivering innovative technology and management solutions that exceed customer expectations. We are seeking dedicated Call Center Operators to ...

AT and T

Call Center Sales Consultant

Nashville, TN · On-site

$2.7K/mo

Our call center sales representatives are the front line of our company, selling the latest in cutting edge technology, identifying opportunities and providing solutions to address our customers ...

AT&T

Call Center Sales Consultant

Nashville, TN · On-site

$2.7K/mo

Our call center sales representatives are the front line of our company, selling the latest in cutting edge technology, identifying opportunities and providing solutions to address our customers ...

Bath Planet

Call Center Representative

San Leandro, CA · On-site

$18/hr

Schedule consultations and support our sales team * Maintain accurate records in our system * Represent our company with professionalism and enthusiasm Requirements: * Previous call center experience ...

Bath Planet

Call Center Representative

Oakland, CA · On-site

$18.50 - $23/hr

Schedule consultations and support our sales team * Maintain accurate records in our system * Represent our company with professionalism and enthusiasm R equirements : * Previous call center ...

Bath Planet

Call Center Representative

Berkeley, CA · On-site

$19.50 - $24.50/hr

Schedule consultations and support our sales team * Maintain accurate records in our system * Represent our company with professionalism and enthusiasm R equirements : * Previous call center ...

Bath Planet

Call Center Representative

Alameda, CA · On-site

$18.50 - $23.25/hr

Schedule consultations and support our sales team * Maintain accurate records in our system * Represent our company with professionalism and enthusiasm Requirements: * Previous call center experience ...

Bath Planet

Call Center Representative

Alameda, CA · On-site

$18/hr

Schedule consultations and support our sales team * Maintain accurate records in our system * Represent our company with professionalism and enthusiasm Requirements: * Previous call center experience ...

Bath Planet

Call Center Representative

Berkeley, CA · On-site

$19.50 - $24.50/hr

Schedule consultations and support our sales team * Maintain accurate records in our system * Represent our company with professionalism and enthusiasm Requirements: * Previous call center experience ...

Bath Planet

Call Center Representative

Alameda, CA · On-site

$18.50 - $23.25/hr

Schedule consultations and support our sales team * Maintain accurate records in our system * Represent our company with professionalism and enthusiasm R equirements : * Previous call center ...

Mr. Rogers Windows

Call Center Agent

Chesapeake, VA · On-site

$17/hr

... office call center. This is not a remote position, you'll work in a lively, supportive team ... Your role will be to learn about their situation, explain the value of an in-home consultation, and ...

Apptad Inc

Call center agents

Augusta, GA · On-site

$14 - $18.50/hr

Retention call center agents Location: ONSITE Augusta, GA 30907 The candidate should be comfortable ... consulting, enterprise information management and digital transformation services. With globally ...

Hometown Restyling

Call Center Specialist

Cedar Rapids, IA

$16.50 - $20.75/hr

The majority of your day will be outbound calls generating interest to schedule a free consultation ... Previous customer service or call center experience is preferred. Hours: * Monday Thursday 9:00am 5 ...

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Freelance Call Center Consulting information

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$47

$132

How much do freelance call center consulting jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for freelance call center consulting in the United States is $47.71, according to ZipRecruiter salary data. Most workers in this role earn between $24.28 and $61.78 per hour, depending on experience, location, and employer.

What is the difference between Freelance Call Center Consulting vs Call Center Agent?

AspectFreelance Call Center ConsultingCall Center Agent
CredentialsExperience in call center operations, consulting skillsCustomer service training, communication skills
Work EnvironmentRemote, independent consulting projectsOffice or call center environment, inbound/outbound calls
Employer/Industry UsageFreelance clients, consulting firms, businessesCall centers, customer service departments
Work FocusOptimizing call center processes, strategy, trainingHandling customer inquiries, support, sales

Freelance Call Center Consulting involves providing expert advice to improve call center operations, often working independently with multiple clients. Call Center Agents focus on direct customer interactions within a company's call center. While both roles require communication skills, consulting emphasizes strategy and process improvement, whereas agents handle customer service tasks directly.

More about Freelance Call Center Consulting jobs
What cities are hiring for Freelance Call Center Consulting jobs? Cities with the most Freelance Call Center Consulting job openings:
What are the most commonly searched types of Call Center Consulting jobs? The most popular types of Call Center Consulting jobs are:
What states have the most Freelance Call Center Consulting jobs? States with the most job openings for Freelance Call Center Consulting jobs include:
What job categories do people searching Freelance Call Center Consulting jobs look for? The top searched job categories for Freelance Call Center Consulting jobs are:
Freelance Call Center Consulting jobs near you
Infographic showing various Freelance Call Center Consulting job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $99,230 per year, or $47.7 per hour.

Call Center Operator

ITCON Services

Bethesda, MD • On-site

Other

Re-posted 10 days ago

Job description

Join Itcon Services

Are you a dependable, detail-oriented communicator who performs with calm and precision when it matters most? Join ITCON Services, a forward-thinking consulting firm delivering innovative technology and management solutions that exceed customer expectations.

We are seeking dedicated Call Center Operators to support emergency communication services for the National Institutes of Health (NIH) Call Center at the Center for Information Technology (CIT) in Bethesda, MD. In this role, you'll serve as the first point of contact for incoming communications—managing high-volume calls and ensuring timely, accurate handling of both emergency and non-emergency requests in accordance with established protocols.

Available shift options include: 7:00 AM – 4:00 PM, 8:00 AM – 5:00 PM, 9:00 AM – 6:00 PM, 3:00 PM – 11:00 PM, and 11:00 PM – 7:00 AM, Monday through Friday.

If you thrive in a fast-paced, mission-driven environment and take pride in delivering exceptional service every time, we encourage you to apply.

What You'll Do
  • Serve as the first point of contact for incoming communications, answering and processing high-volume inbound and outbound calls
  • Perform emergency call handling, paging, and notification services with speed and accuracy
  • Provide directory assistance and call routing across NIH institutes
  • Support implementation of TTY services for hearing-impaired callers
  • Support implementation of language interpretation services
  • Use call center systems for call routing, messaging, and scheduling
  • Maintain accurate logs and documentation in accordance with established protocols
  • Follow all emergency and non-emergency procedures with consistency and professionalism
What You Bring
  • 2+ years of call center or customer service experience
  • Strong verbal communication skills with the ability to perform in a high-volume environment
  • Ability to follow established emergency and non-emergency protocols with precision
  • U.S. Citizenship required
  • Ability to obtain and maintain a Tier 2 (Public Trust) clearance
Preferred Qualifications
  • Telephony or switchboard experience
  • Experience in a medical or emergency call center environment
  • Familiarity with Avaya or similar call center platforms
Education Requirements
  • High school diploma or equivalent required
Additional Requirements

All personnel must successfully complete a Tier 2 Public Trust background investigation. On-site presence at the NIH facility in Bethesda, MD is required — remote work is not available for this role.

If you're ready to play a vital role in supporting the NIH research community and keeping critical communications running without interruption, apply today!

Apply