Fraud Risk Management Jobs in Oklahoma (NOW HIRING)

located in office.

Typical Working Hours: Monday-Friday, 8am-5pm, rotating at times 9am-6pm.

At RCB Bank, we believe that every role within our organization plays a critical part in delivering exceptional service to our customers and communities. The jobs we offer reflect our commitment to building strong, meaningful relationships and maintaining the highest standards of integrity, professionalism, and customer care. We are dedicated to fostering a culture where every team member understands their purpose and impact on our mission to serve the financial needs of our customers while contributing to the economic vitality of the communities we call home.

RCB Bank is committed to creating an outstanding experience for our customers in every single interaction, and we desire to differentiate RCB Bank from the competition through exceptional standards of service. All employees, whether in person, on the phone, through email, or online are expected to conduct themselves with the utmost level of professionalism and customer service while adhering to the RCB Bank standards of service: Integrity, Reputation, Professional, Empowered, Welcome, Ownership, Action, Responsive, Relational, and Excel.

What we’re looking for: Someone responsible for day-to-day analysis and review of various types of fraud cases and transactions to ensure regulatory time frames are met with each case. Someone responsible for minimizing and preventing losses resulting from fraudulent monetary and non-monetary transactions. 

What would make you a great fit:

• You have an in-depth understanding of Regulation E, Red Flags and the dispute process.
• You can interpret data, identify and resolve exceptions and escalate to management when necessary.
• You possess well-developed analytical and problem-solving skills and excellent interpersonal, verbal, and written communication skills.
• You have a thorough understanding of high-risk behaviors.
• You are proficient in applicable computer systems such as Microsoft Word, Excel, PowerPoint, and Outlook.
• You can work independently with general supervision in a fast-paced production environment.

• You care about your community and have a desire to be involved.

What you’ll do:

• Work all channels of fraud, ensuring customer notification and provisional credit (if applicable) are completed within regulatory timelines.
• Review fraud cases from multiple fraud software looking for anomalies, fraudulent items or fraudulent patterns and notify appropriate department for resolution.  
• Complete thorough and accurate documentation associated with actions taken, escalation of significant patterns to management based on risk severity and potential for customer impact.
• Interact with various banking business line staff, information security, and customer support groups.
• Identify opportunities to take actions to reduce risk.
• Utilize appropriate methods and systems to manage accounts and control risk.

What you must have:

• Minimum of one year of customer service experience
• High school diploma or GED

What might set you apart:

• Knowledge of Visa Risk Manager
• Experience using MS Access

• Previous banking or bookkeeping experience

What you get: A fun, challenging work environment with an emphasis on family, community, and technology. RCB Bank is also committed to ensuring the health and general wellbeing of all employees by providing a wide variety of competitive benefit programs that help you achieve the best fit for your family’s needs, including the following (subject to eligibility):

• Medical Plan
• Prescription Drug Plan
• Teladoc™
• Dental Plan
• Vision Plan
• Flexible Spending Accounts (Healthcare & Dependent Care)
• Life and AD&D Insurance
• Disability Plans
• Life Assistance Plan (EAP)
• Multiple Supplemental Plans
• Sick Leave
• Paid Federal Holidays
• Vacation and PTO
• 401(k)
• ESOP

What you can expect: Individuals in this position must be able to perform essential functions and physical demands within these documented working conditions with or without reasonable accommodation:

This position is in an office environment within a climate-controlled facility that can be high-traffic during peak service times. There is frequent use of the telephone, computer and other office equipment associated with this position. Individuals in this position are typically seated at their personal desk for most of the day.

The individual responsible for this role must be able to perform job functions with general supervision and work effectively as a member of a team and independently. The individual must be capable of working harmoniously with diverse personalities of co-workers, staff, and customers. This position requires regular and reliable attendance and the ability to work varying hours.

What you might want to know about RCB Bank:

RCB Bank has been a responsible employer since 1936, standing firm on moral and ethical principles as a bank and as an employer while fulfilling our commitment to excellence. Operating with values such as integrity, respect, sincerity, and honor, RCB Bank is an equal opportunity employer, striving to hire employees who meet high standards of character, education and occupational qualifications. 

Our employees are living, working, volunteering, and giving back in the communities we serve—they are the reason our customers love banking with us! To be an RCB Bank employee is to identify the needs of our customers and our communities and to build relationships that create opportunities to meet those needs. Without the dedication of our caring, principled leaders and employees, RCB Bank could not serve as a responsible citizen of the communities we serve or provide high-quality customer service. RCB Bank is dedicated to building Relationships, contributing to our Communities, and embracing our Boldness!

RCB Bank was established in Claremore, OK, and has since grown to over $4.1 billion in total assets and over 750 employees. Our branch network covers more than 60 locations across Oklahoma and Kansas. The purpose of RCB Bank is to meet the financial needs of our communities, its businesses, and its customers. RCB Bank is a progressive bank with a commitment to each of the communities we are in, which is why so many people say, "That’s my bank!"