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Fraud Recovery Coordinator Jobs (NOW HIRING)

Bank OZK

SVP, Investigations and Recovery

Dallas, TX

Directs recovery efforts related to fraud incidents by coordinating with internal stakeholders, external partners, and law enforcement to pursue loss mitigation and recovery opportunities. * Oversees ...

Flagstar Bank

Fraud Investigator

New York, NY · On-site

Using a risk-based approach, the investigator evaluates loss situations, identifies fraud schemes, determines root causes, and coordinates recovery efforts. The role requires strong analytical skills ...

Flagstar Bank

Fraud Investigator

Troy, NY

Using a risk-based approach, the investigator evaluates loss situations, identifies fraud schemes, determines root causes, and coordinates recovery efforts. The role requires strong analytical skills ...

Citizens

Fraud Operations Manager

Irving, TX

Develop and execute strategies for collusive merchant chargebacks, force-posted transactions, and issuer-initiated recovery, coordinating with Fraud Strategy and Investigations. Own the recovery ...

Citizens

Fraud Operations Manager

Riverside, RI

Develop and execute strategies for collusive merchant chargebacks, force-posted transactions, and issuer-initiated recovery, coordinating with Fraud Strategy and Investigations. Own the recovery ...

Citizens

Fraud Operations Manager

Riverside, RI

Develop and execute strategies for collusive merchant chargebacks, force-posted transactions, and issuer-initiated recovery, coordinating with Fraud Strategy and Investigations. Own the recovery ...

Citizens

Fraud Operations Manager

Pittsburgh, PA

Develop and execute strategies for collusive merchant chargebacks, force-posted transactions, and issuer-initiated recovery, coordinating with Fraud Strategy and Investigations. Own the recovery ...

Citizens

Fraud Operations Manager

Riverside, RI

Develop and execute strategies for collusive merchant chargebacks, force-posted transactions, and issuer-initiated recovery, coordinating with Fraud Strategy and Investigations. Own the recovery ...

Citizens Bank

Fraud Operations Manager

Riverside, RI · On-site

Develop and execute strategies for collusive merchant chargebacks, force-posted transactions, and issuer-initiated recovery, coordinating with Fraud Strategy and Investigations. Own the recovery ...

DL Evans Bank

Fraud Analyst

Boise, ID

... losses and recover funds. He or she conducts necessary research to prevent and identify fraud ... Assumes responsibility for establishing and maintaining effective coordination and working ...

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Fraud Recovery Coordinator information

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How much do fraud recovery coordinator jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for fraud recovery coordinator in the United States is $20.27, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $22.60 per hour, depending on experience, location, and employer.

What does a recovery coordinator do?

A recovery coordinator is responsible for managing the process of recovering funds or assets lost due to fraud or financial disputes. They investigate cases, coordinate with law enforcement or financial institutions, and implement strategies to recover assets efficiently, often using specialized software and industry knowledge. Strong communication and analytical skills are essential in this role.

What are the key skills and qualifications needed to thrive as a Fraud Recovery Coordinator, and why are they important?

To thrive as a Fraud Recovery Coordinator, you need a solid understanding of fraud detection, investigative procedures, and banking or financial regulations, often supported by a relevant degree or experience in finance, law, or criminal justice. Familiarity with case management systems, fraud detection software, and compliance tools is typically required. Strong analytical thinking, attention to detail, and effective communication skills help you collaborate with stakeholders and resolve cases efficiently. These competencies ensure accurate identification and recovery of fraudulent transactions while maintaining regulatory compliance and minimizing financial losses.

How does a Fraud Recovery Coordinator typically collaborate with other departments to resolve fraud cases?

As a Fraud Recovery Coordinator, you will regularly work with teams such as compliance, legal, customer service, and risk management to investigate and resolve fraud cases. Effective communication is essential, as you’ll coordinate the collection of evidence, discuss case statuses, and align on recovery strategies. You'll often act as a liaison between departments to ensure a unified approach to recovering lost assets and preventing future incidents. This collaboration not only aids in successful recovery but also helps identify process improvements to minimize fraud risks.

What does a fraud coordinator do?

A fraud recovery coordinator is responsible for investigating and resolving cases of financial fraud, working to recover lost assets and prevent future incidents. They analyze transaction data, collaborate with law enforcement and financial institutions, and use fraud detection tools to identify suspicious activity. Strong attention to detail and knowledge of fraud prevention protocols are essential in this role.

What is the difference between Fraud Recovery Coordinator vs Fraud Analyst?

AspectFraud Recovery CoordinatorFraud Analyst
CredentialsTypically requires a high school diploma or equivalent; certifications like CFE (Certified Fraud Examiner) are commonOften requires a bachelor's degree in criminal justice, finance, or related fields; certifications like CFE are also common
Work EnvironmentCustomer service-focused, often in call centers or claims departmentsAnalytical, working in offices or data analysis settings
Employer & IndustryFinancial institutions, insurance companies, retailFinancial services, banking, insurance, government agencies

While both roles involve fraud detection, the Fraud Recovery Coordinator primarily focuses on recovering lost assets and managing customer claims, whereas the Fraud Analyst concentrates on identifying fraud patterns and preventing future incidents. Understanding these differences helps in choosing the right career path or job search focus.

What does a Fraud Recovery Coordinator do?

A Fraud Recovery Coordinator is responsible for investigating and managing cases of financial fraud within an organization, such as unauthorized transactions or identity theft. They work to recover lost funds, communicate with affected clients, and coordinate with law enforcement or other agencies as needed. Their duties often include analyzing fraud patterns, preparing reports, and implementing measures to prevent future incidents. This role requires attention to detail, strong analytical skills, and an understanding of legal and compliance standards related to fraud.

What is the highest paying job as a coordinator?

In the field of fraud recovery, senior or lead Fraud Recovery Coordinators often earn the highest salaries, especially those with extensive experience, specialized certifications, or managerial responsibilities. Advanced roles such as Fraud Recovery Managers or Fraud Investigation Directors typically offer higher compensation, reflecting increased oversight and expertise.

What is the most rewarding career in fraud?

A Fraud Recovery Coordinator finds the role rewarding because it involves investigating and resolving financial crimes, helping victims recover losses, and preventing future fraud. The job offers a sense of achievement through protecting individuals and organizations, often requiring analytical skills and attention to detail. Success in this field can lead to career advancement and specialized certifications in fraud examination or cybersecurity.
What cities are hiring for Fraud Recovery Coordinator jobs? Cities with the most Fraud Recovery Coordinator job openings:
What states have the most Fraud Recovery Coordinator jobs? States with the most job openings for Fraud Recovery Coordinator jobs include:
Fraud Recovery Coordinator jobs near you
Infographic showing various Fraud Recovery Coordinator job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 2% Hybrid, and 2% Remote job distribution, with an average salary of $42,169 per year, or $20.3 per hour.
SVP, Investigations and Recovery

SVP, Investigations and Recovery

Bank OZK

Clearwater, FL • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 13 days ago

Bank OZK rating

8.2

Company rating: 8.2 out of 10

Based on 38 frontline employees who took The Breakroom Quiz

52nd of 170 rated banks

Job description

Why Bank OZK
Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We're nationally recognized as an industry leader in financial services. That means we combine exceptional service with innovative technologies to deliver smart solutions to our clients across the country. We're investing in small businesses, fueling economies in local communities and changing skylines in the largest cities across America. Here, we're not simply filling roles. We're fostering even greater careers.
The foundation for a great career starts with an exceptional team and a comprehensive benefits package. We believe in providing our dedicated team members with the best resources to support their physical, mental and financial wellbeing, including generous PTO, 401(k) matching, health, dental, vision (and pet!) insurance as well as special perks and discounts. Learn more about Bank OZK benefits.
Job Purpose & Scope
Responsible for leading the Fraud Investigations and Recovery function of the Bank's Fraud Risk Management Program, including overall accountability for the performance of fraud investigations, loss recovery, and case oversight functions. Provides leadership and accountability for the team responsible for investigating fraud incidents, pursuing loss recovery, managing case oversight, and advancing program development. Establishes the standards, priorities, and controls that ensure investigations are handled accurately, timely, and in accordance with departmental standards, regulatory expectations, and Bank policy.
Essential Job Functions
  1. Leads the Fraud Investigations and Recovery function of the Bank, holding overall accountability for the performance of investigations, recovery, and case oversight functions.
  2. Manages leaders and staff, to include staffing, assigning and delegating work, training, mentoring, and coaching. Conducts performance reviews and fosters a culture of accountability, collaboration, and continuous improvement.
  3. Provides oversight of the daily work of the Fraud Investigations and Recovery team, including queue management, case assignments, investigative support, escalation handling, and workload balancing, directly to team members and through subordinate managers.
  4. Serves as the senior escalation point for the most complex, high-risk, or reputationally sensitive fraud cases, recovery matters, and investigative findings.
  5. Partners with internal and external stakeholders to mitigate fraud loss and strengthen the Bank's overall Fraud Risk Management Program.
  6. Establishes and enforces standards to ensure fraud investigations are completed timely and accurately and that case documentation, referrals, and supporting materials meet departmental, regulatory, and audit expectations.
  7. Directs recovery efforts related to fraud incidents by coordinating with internal stakeholders, external partners, and law enforcement to pursue loss mitigation and recovery opportunities.
  8. Oversees the identification, investigation, and reporting of elder financial exploitation to the appropriate internal groups and external agencies.
  9. Collaborates with Fraud Prevention, Fraud Strategy, frontline employees, and other lines of business to identify fraud trends, strengthen controls, and address control gaps.
  10. Advises senior management on fraud-related incidents, case trends, emerging threats, financial fraud typologies, and program performance.
  11. Develops and maintains professional working relationships with local and federal law enforcement, regulatory agencies, and industry peers to support investigations, recovery, and awareness of emerging fraud trends.
  12. Directs the development, enhancement, and documentation of investigations and recovery processes, procedures, job aids, and controls to promote an effective and scalable program.
  13. Represents Fraud Investigations and Recovery in internal and external audits, regulatory reviews, and rating agency requests, and leads timely responses to findings and remediation activities.
  14. Serves as a senior subject matter expert on fraud investigations, fraud recovery, and related regulations, policies, and industry best practices. Represents the Bank in industry forums and networks with peer institutions to gain competitive insights and share best practices.
  15. Provides executive-level reports, trend analyses, and program updates to management, committees, and other interested parties.
  16. Performs or assigns other tasks as directed by management.

Knowledge, Skills & Abilities
  1. Comprehensive knowledge of banking laws and regulations and related compliance reporting, with the ability to interpret and apply them at a program level.
  2. Comprehensive knowledge of fraud investigations, investigative techniques, and fraud recovery practices.
  3. Ability to communicate effectively, both verbally and in writing, including the ability to present case facts, trends, program performance, and recommendations to senior management.
  4. Ability to utilize discretion and sound judgment in decision-making and maintain confidentiality.
  5. Ability to read and analyze data for suspicious behavior and investigative follow-up.
  6. Ability to multi-task, prioritize work, manage multiple projects, follow up on tasks, and meet exacting deadlines.
  7. Ability to work effectively both in a team environment and independently with little to no supervision.
  8. Ability to communicate effectively with all levels of management and staff.
  9. Ability to maintain attention to detail and demonstrate strong organizational, time management, and project management skills.
  10. Ability to work effectively and demonstrate flexibility in a continually changing environment and deal with frequent change, delays, and unexpected events.
  11. Ability to work extended hours to accomplish work goals and objectives.
  12. Ability to travel on company business, including occasional overnight travel or extended trips, both throughout and outside of the company's footprint.
  13. Skill in using computer, including advanced proficiency in Microsoft Word, Excel, PowerPoint, and Outlook

Basic Qualifications
  1. Bachelor's degree in Risk Management, Business, Finance, Criminal Justice, or a related field, or commensurate work experience, required.
  2. 7+ years of work experience in risk management, fraud investigations and/or fraud prevention, required.
  3. 5+ years of financial institution work experience, required.
  4. 4+ years of supervisory or management experience, required.

Preferred Qualifications:
  1. Professional certification in a relevant discipline, such as Certified Fraud Examiner (CFE), Certified Financial Crimes Investigator (CFCI), or Certified Anti-Fraud Specialist (CAFS), or willingness to obtain, preferred.

Job Expectations
Operate customary equipment and technology used in a business environment, with or without accommodation.
Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.
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EEO Statement
Bank OZK is an equal opportunity employer and give consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.

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